mySugr Glucose Insights

What if my mobile device is lost or broken?

If you lose or break your mobile device and switch to a new mobile device, you must download the mySugr app on your new mobile device and log in with your existing account. Settings (e.g., target ranges, units, etc.) and up to 6 months of data will be restored from your existing account to your new mobile device. Then, you can either connect a new sensor or re-connect the current sensor that still has time left on it.

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What is mySugr Glucose Insights?

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mySugr Glucose Insights

What happens if my mobile devices battery dies?

If your mobile device battery dies, mySugr Glucose Insights does not receive glucose data from the sensor or provide notifications while your mobile device is powered off. Charge your mobile device as soon as possible, power it on, and open the mySugr app. When your mobile device is powered on again and the app is running, it will download data from the sensor.

If your mobile device was powered off for more than 8 hours, the historical data may show some gaps when displayed on graphs.

Which apps do I need to use with my Accu-Chek…

Can I use the mySugr app when I put my mobile…

What is mySugr Glucose Insights?

"Is mySugr Glucose Insights available for…

Where can I download the mySugr app?

How often do I need to check mySugr Glucose…

How does the glucose pattern detection feature…

How does the 2-hour glucose prediction feature…

How does the Night Low Predict feature work?

How does the Low glucose soon notificaiton work?

How reliable is the predicted information in…

Which data is used to predict my glucose levels…

What should I do if I get a Low glucose soon…

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What should I do if I get a Night Low Predict…

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Can I use mySugr Glucose Insights when I put my…

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mySugr Glucose Insights

Can I use mySugr Glucose Insights when I put my mobil device in power-saving mode?

If power saving is turned on, some background processes are disabled to save battery life on your mobile device. Power saving also affects the communication with your sensor. If power saving is turned on, this is usually indicated in the status bar.

To make sure that mySugr Glucose Insights is able to communicate with your sensor, turn off power saving. For more information on how to do so, see the User’s Manual of your mobile device.

Also a blood glucose meter for calibration and as backup is needed.

Which apps do I need to use with my Accu-Chek…

Can I use the mySugr app when I put my mobile…

What is mySugr Glucose Insights?

"Is mySugr Glucose Insights available for…

Where can I download the mySugr app?

How often do I need to check mySugr Glucose…

How does the glucose pattern detection feature…

How does the 2-hour glucose prediction feature…

How does the Night Low Predict feature work?

How does the Low glucose soon notificaiton work?

How reliable is the predicted information in…

Which data is used to predict my glucose levels…

What should I do if I get a Low glucose soon…

What should I do if mySugr Glucose Insights…

What should I do if mySugr Glucose Insights…

What should I do if I get a Night Low Predict…

What are the reasons for the identified glucose…

What if my phone is not connected to the Internet?

What happens if my mobile devices battery dies?

What if my mobile device is lost or broken?

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mySugr Glucose Insights

What if my phone is not connected to the Internet?

If you do not have cellular or Wi-Fi® access, mySugr Glucose Insights continues to receive data from your connected CGM sensor, displays your data, and sends notifications that you have set up.

Make sure your mobile device is connected to a secure Wi-Fi® or mobile network so we can provide: 

●Predicted glucose values
● Detect if you will have low glucose soon
● Forecast your night-time lows
● Data sharing with your Accu-Chek Account or healthcare professional (if sharing is set up)

Which apps do I need to use with my Accu-Chek…

Can I use the mySugr app when I put my mobile…

What is mySugr Glucose Insights?

"Is mySugr Glucose Insights available for…

Where can I download the mySugr app?

How often do I need to check mySugr Glucose…

How does the glucose pattern detection feature…

How does the 2-hour glucose prediction feature…

How does the Night Low Predict feature work?

How does the Low glucose soon notificaiton work?

How reliable is the predicted information in…

Which data is used to predict my glucose levels…

What should I do if I get a Low glucose soon…

What should I do if mySugr Glucose Insights…

What should I do if mySugr Glucose Insights…

What should I do if I get a Night Low Predict…

What are the reasons for the identified glucose…

Can I use mySugr Glucose Insights when I put my…

What happens if my mobile devices battery dies?

What if my mobile device is lost or broken?

How do I receive notifications / alarm signals?

Can I silence notifications and/or alarms from…

Will I receive sound notifications from the…

Can I check my CGM values or alarms on my Apple…

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mySugr Glucose Insights

What are the reasons for the identified glucose patterns? How can I work on identified patterns?

There can be various reasons for identified glucose patterns. When the app determines the root causes of certain glucose patterns, it offers a few suggestions. However, you should always discuss your specific diabetes profile and the associated therapy with your diabetes care team before you make any comprehensive adjustments. 

This feature identifies recurring glucose events, which take place during a day or a week (Mon-Sun). Every day, your detected patterns from the last 24 hours are shown under the graph on the Home screen. Both in-range and out-of-range patterns are visualized. Viewing your out-of-range patterns allows you to take actionable steps to prevent them in the future. Patterns display in the order of the one with the highest medical risk first, at the top, such as a very low or low pattern.

Which apps do I need to use with my Accu-Chek…

Can I use the mySugr app when I put my mobile…

What is mySugr Glucose Insights?

"Is mySugr Glucose Insights available for…

Where can I download the mySugr app?

How often do I need to check mySugr Glucose…

How does the glucose pattern detection feature…

How does the 2-hour glucose prediction feature…

How does the Night Low Predict feature work?

How does the Low glucose soon notificaiton work?

How reliable is the predicted information in…

Which data is used to predict my glucose levels…

What should I do if I get a Low glucose soon…

What should I do if mySugr Glucose Insights…

What should I do if mySugr Glucose Insights…

What should I do if I get a Night Low Predict…

What if my phone is not connected to the Internet?

Can I use mySugr Glucose Insights when I put my…

What happens if my mobile devices battery dies?

What if my mobile device is lost or broken?

How do I receive notifications / alarm signals?

Can I silence notifications and/or alarms from…

Will I receive sound notifications from the…

Can I check my CGM values or alarms on my Apple…

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mySugr Glucose Insights

What should I do if I get a Night Low Predict which predicts a potential night-time low?

If you get a Night Low Predict, which predicts a potential night time hypo, then there is a high chance (>30%) of having low glucose (below 70 mg/dL) during the night.

To minimize the risk of a night-time low, you can either eat a snack containing complex carbohydrates (such as a cereal bar) or prepare yourself to react quickly during the night. All treatment decisions should be discussed with your diabetes care team.

Which apps do I need to use with my Accu-Chek…

Can I use the mySugr app when I put my mobile…

What is mySugr Glucose Insights?

"Is mySugr Glucose Insights available for…

Where can I download the mySugr app?

How often do I need to check mySugr Glucose…

How does the glucose pattern detection feature…

How does the 2-hour glucose prediction feature…

How does the Night Low Predict feature work?

How does the Low glucose soon notificaiton work?

How reliable is the predicted information in…

Which data is used to predict my glucose levels…

What should I do if I get a Low glucose soon…

What should I do if mySugr Glucose Insights…

What should I do if mySugr Glucose Insights…

What are the reasons for the identified glucose…

What if my phone is not connected to the Internet?

Can I use mySugr Glucose Insights when I put my…

What happens if my mobile devices battery dies?

What if my mobile device is lost or broken?

How do I receive notifications / alarm signals?

Can I silence notifications and/or alarms from…

Will I receive sound notifications from the…

Can I check my CGM values or alarms on my Apple…

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mySugr Glucose Insights

What should I do if mySugr Glucose Insights predicts a potential high glucose?

If mySugr Insights prediction shows a high (hyperglycemic episode) within the next 30 minutes:

You may notice the need to pay closer attention to your glucose trend. For example, some people track how activity or insulin already taken affects the course of their glucose. If you have recently injected bolus insulin, it may take some time before the full effect is visible.

Alongside the prediction shown in mySugr Glucose Insights, it can be helpful to look at your current CGM value and follow the curve over time to see how things develop.

All treatment decisions should be discussed with your diabetes care team.

If the mySugr Insights prediction shows a high within the next 31–120 minutes:

This prediction is more distant. It may change based on many factors, such as carbohydrate intake, insulin, or physical activity. Checking again in about 30 minutes can give a clearer picture of whether the trend continues.

All treatment decisions should be discussed with your diabetes care team.

Which apps do I need to use with my Accu-Chek…

Can I use the mySugr app when I put my mobile…

What is mySugr Glucose Insights?

"Is mySugr Glucose Insights available for…

Where can I download the mySugr app?

How often do I need to check mySugr Glucose…

How does the glucose pattern detection feature…

How does the 2-hour glucose prediction feature…

How does the Night Low Predict feature work?

How does the Low glucose soon notificaiton work?

How reliable is the predicted information in…

Which data is used to predict my glucose levels…

What should I do if I get a Low glucose soon…

What should I do if mySugr Glucose Insights…

What should I do if I get a Night Low Predict…

What are the reasons for the identified glucose…

What if my phone is not connected to the Internet?

Can I use mySugr Glucose Insights when I put my…

What happens if my mobile devices battery dies?

What if my mobile device is lost or broken?

How do I receive notifications / alarm signals?

Can I silence notifications and/or alarms from…

Will I receive sound notifications from the…

Can I check my CGM values or alarms on my Apple…

Other categories

Check other FAQ categories by clicking on the below category names.