If your diabetes care team uses the Accu-Chek Care platform, you can allow them to see your data in the Accu-Chek Care platform by sharing the access pin code displayed under Manage Account in the mySugr app.

If your diabetes care team does not use the Accu-Chek Care platform, you can send them a report via email. With mySugr Glucose Insights you can export your glucose profile (Ambulatory Glucose Profile) and glucose patterns in multiple formats: PDF, CSV, Excel.

mySugr Glucose Insights exchanges the following data with the Accu-Chek® Care platform:
CGM data.
mySugr Logbook data.
Error messages.
Maintenance messages.
Warnings.
User settings (for example, target ranges).


mySugr Glucose Insights restores the last 6 months of data from your account when you sign in.

Don’t use restored data to make therapy decisions, such as insulin dosing. Only use current data from a connected sensor to make therapy decisions, such as insulin dosing.

At the time of launch, you can only use mySugr Glucose Insights with the Accu-Chek SmartGuide CGM sensor and the Accu-Chek Care platform.

mySugr app stores unlimited data on backend indefinitely. CGM values do not show up on Logbook as single entries, it is not possible to delete CGM data only. Manually entered or imported blood glucose data can be deleted from Logbook. At the moment calibrated values do not show up on Logbook, and therefore cannot be deleted. Insulin entries that come from connected hardware or services also cannot be removed.

If you would like to delete your data, go to More > Manage Account > Manage information > Delete Account.

Please note that individual data cannot be deleted on its own; removing data requires deleting your Accu-Chek Account.