Training & Support
General FAQ
Browse our frequently asked questions to quickly get support for your Accu-Chek account or products.
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General questions
<p>Don’t worry—your information will be saved when you change the batteries.</p>
<p>The Accu-Chek Guide system uses two readily available CR2032 lithium coin batteries.</p>
<p>Ask your doctor/pharmacist/diabetes specialist for the Accu-Chek Guide meter.</p>
<p>The Accu-Chek Guide system uses a new testing platform and benefits from the strict Roche manufacturing requirements to provide reliable, accurate test results. In fact, the Accu-Chek Guide system delivers accuracy beyond the minimum requirement of industry standards. <sup>1</sup></p><p><sub><sup>1</sup>According to the ISO 15197:2013 standard, 95% of all bG results must be ±15 mg/dL of the laboratory reference when bG levels are below 100 mg/dL. At bG levels above 100 mg/dL, 95% of all bG results must be within ±15% of the laboratory reference.</sub></p>
<p>The Accu-Chek Guide system uses Accu-Chek Guide test strips, which offer an easy-edge dosing area and accurate results with just a small drop of blood. In addition, they come in a spill-resistant SmartPack vial that makes it easy to remove just one strip at a time. The Accu-Chek Guide meter is not compatible with other Accu-Chek test strips.</p>
Meter care and battery
<p>To replace the batteries:</p><ul><li>Open the battery door on the back of the meter by pushing the tab toward the door, and pull the door up and open.</li><li>Push the “hand” button to release the old batteries, then simply slide them out.</li><li>With both of the plus signs facing up, slide the new batteries under the black tabs and the hand button.</li><li>Replace the battery door and snap it closed.</li></ul>
<p>Your battery should last for approximately 2,000 tests.</p>
<p>Make sure you have a new 3-volt, lithium battery, number CR2032, to insert. Open the battery door on the back of the meter, remove the old battery for at least 20 seconds, and press any button on the meter. Insert the new battery with the “+” sign facing out. Snap the battery door back into place. Press the on/off button, and the meter will beep. Setup and hour are flashing on the display. If the date and time are correct, press and hold the on/off button for about 4 seconds. Release the button, and you’re done.</p>
<p>The meter uses 1 3-volt lithium coin cell battery (type CR 2032) found in many stores.</p>
<p>The meter includes an additional internal battery that retains the time and date for up to 72 hours. So when the battery is changed, no memory is lost.</p>
Testing blood sugar (glucose)
<p>There are a few ways you can improve blood flow and make blood sugar testing easier: Warm your fingers by washing with warm, soapy water, then rinse and dry completely. Let your arm hang down at your side to increase blood flow to the fingertips. Grasp finger just below the joint closest to the fingertip and massage gently toward tip of finger, then squeeze for 3 seconds. Use an Accu-Chek lancing device set to the right penetration depth for your skin type. Refer to your User's Guide for additional information.</p>
<p>It's a small sample—just 0.6 microliter.</p>
<p>The system automatically detects when enough blood has been applied to the strip and begins the test, even if some yellow is still visible. The only time you need to apply more blood is when the blood drop symbol continues to flash in the display.</p>
<p>An E4 displays on the meter, indicating not enough blood was drawn into the test strip for measurement or blood was applied after the test had started. You should discard the test strip and repeat the blood sugar test.</p>
<p>Yes. In addition to the fingertip, you can collect blood samples from the palm, forearm or upper arm. Talk with your healthcare professional before deciding if alternate site testing is right for you.</p>
Test Strips and control tests
<p>No. Accu-Chek Performa blood glucose meters are designed exclusively for use with Accu-Chek Performa test strips.</p>
<p>No, check the use by date on the test strip container. Do not use test strips past the use by date.</p>
<p>Performing a control test lets the user know the meter and test strips are working properly. Perform a control test when:</p><ul><li>You open a new test strip box</li><li>You left the test strip container open</li><li>You think the test strips are damaged</li><li>You want to check the meter and test strips</li><li>The test strips were stored in extreme temperatures, humidity, or both</li><li>You dropped the meter</li><li>Your test result does not match how you feel</li><li>You want to check if you are performing the test correctly</li></ul>
<p>The Accu-Chek Performa blood glucose meter automatically recognizes Accu-Chek Performa Control Solutions, so running a control test is easier than ever. First, wipe the tip of the control bottle. Then put the meter on a flat surface, insert the strip, and squeeze a drop of the control solution onto the front edge of the test strip. A result appears with a flashing “L”. Press one of the arrow keys once to indicate a Level 1 control test or twice to indicate Level 2. Press the ON/OFF button to set the level in the meter. The control result and “OK” alternate in the display if the result is in range.</p>
<p>In the same way that fresh blood should always be used for testing, fresh control solution should be used to prevent a contaminated control drop. Control solution should always be wiped from the tip of the bottle so that only what is in the bottle itself is used for the test.</p>
Special Features
<p>Yes. If the post-meal reminder marker is selected, the meter will beep 2 hours after the pre-meal test to remind you to perform a post-meal test. You can change the pre-meal test reminder to 1 hour after the pre-meal test.</p>
<p>You can set up to 4 test reminders per day. At the set reminder time, the meter will beep every 2 minutes, up to 3 times per reminder. The meter will not beep if the meter is on at the reminder time, or if a test has been run within 30 minutes of the reminder time.</p>
<p>Yes. Simply go into setup mode and turn the beeper off.</p>
<p>The meter is compatible with all Accu-Chek data management tools, including the Accu-Chek 360<sup>o</sup>diabetes management system.</p>
<p>With the new Accu-Chek Performa blood glucose meters, it is not necessary to delete stored results. Once 500 blood sugar (glucose) results are in the memory, adding a new result causes the oldest one to be deleted.</p>
Accuracy
<p>It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters.</p>
Diabetes manager
<p>The Accu-Chek<sup>®</sup> Solo diabetes manager features include:</p><ul><li>Direct access to key features via the status screen</li><li>Integrated Accu-Chek glucose monitor</li><li>Clinically proven bolus advice</li><li>Option to enter glucose values manually</li><li>Colored touch screen with PIN/keylock</li><li>Set up and supply change tutorials</li><li>Pen-therapy-mode: to switch to pen temporarily, without losing important data</li></ul>
<p>We recommend always having the diabetes manager with you since all alerts and alarms are displayed there. However, you can bolus without the diabetes manager which offers additional safety and convenience in case the diabetes manager is forgotten or not at hand.</p>
<p>Your tubeless patch pump will continue to deliver your current basal insulin as programmed, even if you do not have your diabetes manager with you. Plus, you can use the buttons on the tubeless patch pump to deliver a bolus. However, you will not be able to make changes to your basal delivery or respond to alarms or alerts when your diabetes manager not available.</p>
<p>The diabetes manager does not require additional batteries. It uses a rechargeable lithium-ion battery that can be charged via an USB cable.</p>
<p>The Accu-Chek<sup>®</sup> Solo system uses Bluetooth<sup>®</sup> Low Energy (BLE) wireless technology and is secured so that only the patient’s personal remote can communicate with their tubeless patch pump.</p>
System-related questions
<p>The Accu-Chek<sup>®</sup> Solo tubeless patch pump is attached to your body with the pump holder (an adhesive pad) that allows insulin delivery through a soft tube (cannula) - and lets you attach and detach the tubeless patch pump when ever you like.</p>
<p>The Accu-Chek<sup>®</sup> Solo tubeless patch pump gives you the flexibility to choose where to place the system, from four possible body zones. Some recommended sites are the abdomen, hips, lower back, buttocks, upper thigh and upper arm. We recommend consulting your health care professional on the sites which are most suitable for you, since insulin absorption rates at different sites may vary.</p>
<p>The Accu-Chek<sup>®</sup> Solo dimensions are:<br>63 x 39 x 14 mm (L × W × H)<br>The Accu-Chek<sup>®</sup> Solo diabetes manager is: 124 x 64 x 17 mm (L x W x H)</p>
<p>The Accu-Chek<sup>®</sup> Solo tubeless patch pump weight is < 29 g (filled with insulin).</p>
<p>The Accu-Chek<sup>®</sup> Solo tubeless patch pump system can be detatched and reattached on the body, without wasting the insulin and pump itself.</p>
Availability
<p>CH, AT, UK, PL. Further launches are planned during 2020</p>
<p>Yes, Accu-Chek<sup>®</sup> Solo is reimbursed in many countries. Please contact your local Accu-Chek customer service.</p>
<p>Your HCP or diabetes nurse is the first point of contact to get an Accu-Chek<sup>®</sup> Solo tubeless patch pump system.</p>
<p>Please contact your HCP or diabetes nurse first for detailed information.</p>
<p>Accu-Chek Academy is for product training of advanced Accu-Chek customer solutions. It provides product training for all relevant audiences, namely people with diabetes using the Accu-Chek<sup>®</sup> Solo and also their healthcare professionals.<br><br>It offers training handbooks, slide decks and e-learnings in one single, modern, easily accessible and user-friendly web application and will host training for various products over time.</p>
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