You only need the mySugr app to use with the Accu-Chek SmartGuide sensor.

mySugr Glucose Insights is an extension of the mySugr Logbook (mySugr app) that becomes active when you connect an Accu-Chek SmartGuide sensor.

If your mobile device is in power-saving mode, the mySugr app may no longer be able to communicate with the sensor. Also a blood glucose meter for calibration and as backup is needed.

mySugr Glucose Insights is intended to be used for the continuous display and read-out of real-time glucose values from a connected Continuous Glucose Monitoring (CGM) sensor, and to help users visualize and analyze diabetes data. It is a device software function of the mySugr Logbook (mySugr app), and acts as an aid in the daily diabetes management.

You can view the following information at a glance on the Home screen:

● Current alarms
● Current CGM value and trend
● Glucose prediction for the next 2 hours
●Low glucose soon notification
● Night Low Predict
● Detected patterns
● Time in range
● Glucose management indicator (GMI)

Yes, as an extention to the mySugr Logbook (mySugr app) mySugr Glucose Insights is available on both Android and iOS operating systems.

mySugr app can be used on any iOS device with iOS 17.2 or higher. It is also available on most Android smartphones with Android 11 or higher.
Lower OS versions of a mobile device are not compatible with mySugr Glucose Insights.

If you use an iPhone, you can use mySugr Glucose Insights in combination with an Apple Watch. The watchOS version must be watchOS 9 or higher. Other smartwatches are not compatible with mySugr Glucose Insights.

The mySugr app can be downloaded for free from the Google Play Store or Apple Store (depending on your mobile device’s operating system). 

Every 5 minutes, the sensor sends CGM values to mySugr Glucose Insights via Bluetooth® Low Energy technology.

mySugr Glucose Insights displays the glucose values and related statistical information relevant to diabetes management, along with enabling glucose predictions and glucose patterns detection.

You should check your glucose values at least as often as you would measure your blood glucose with a blood glucose meter. Also check your CGM value if you are not feeling well. Discuss with your healthcare professional about when and how often you should check your glucose levels via mySugr Glucose Insights.

The glucose pattern detection feature identifies recurring events across four defined time periods — morning, day, evening, and night — as well as throughout the entire day, based on data from the past week.

Once data is transferred from your Accu-Chek SmartGuide sensor, mySugr Glucose Insights will display any detected patterns from your CGM data below the graph on your Home screen. These patterns are prioritized by medical risk, with the highest risk patterns (such as very low or low glucose patterns) appearing at the top.

The goal of this pattern detector is to help you maintain your personal target glucose range consistently throughout the day.

mySugr Glucose Insights predicts where your glucose levels might go in the next 2 hours. This prediction is based on your past CGM values, and your logged carbohydrate and bolus insulin entries in the mySugr Logbook.
The glucose prediction displays on the graph on the Home screen when at least 1 hour of continuous CGM data is transferred successfully to mySugr Glucose Insights.

The graph shows your glucose levels during the previous hour, as they are now, and their predicted range for the next 2 hours. The sequence of dark green dots in the predicted range represents your projected average glucose. The accuracy of your predicted glucose range decreases the further out in time it is, as shown by the expanding vertical bars.

This feature predicts your chances of having low glucose during the night, allowing you to decide what actions to take before you go to bed. 

Risk of going low means that your glucose might go below 70 mg/dL (3.9 mmol/L). If enabled, you will receive a notification if you have a high chance of having low glucose while you sleep. We need at least 1 day of data to predict your probability.

Once your sensor is connected, if enabled, mySugr Glucose Insights detects and notifies you of a possible low glucose occurring within 30 minutes. By default, this notification is already on when you start using mySugr Glucose Insights for the first time. 

All prediction algorithms meet high performance benchmarks. Because the prediction is generated from past data, not all contextual data is covered by the predictive algorithm, which might affect future glucose values.

Additionally, if you do not log insulin and carbs correctly, there is a chance that the predicted information does not precisely reflect your actual glucose excursion.

Your glucose predictions and patterns are generated primarily from your past glucose values, as measured by your sensor.

Additionally, manual logs of carbohydrates and insulin injections from your mySugr logbook, along with the timestamps of your glucose readings, are also used in this process.

If your Low Glucose Predict feature informs you about a potential low glucose in the next 30 minutes, take measures to avoid the hypo:

1. Eat or drink 15g of carbs, e.g., 100ml of juice or some gummy bears
2. Check your glucose after 15 minutes
3. If glucose remains below 70 mg/dL, take another 15g of carbs
4. Check glucose again after 15 minutes; repeat step 3 if glucose is below 70 mg/dL
5. Once glucose is back to normal, have a meal or snack (e.g., bread, fruits, yogurt)

You are advised to not change your overall therapy based on the data displayed without prior consultation with a healthcare professional. If you have questions about your therapy, contact your a healthcare provider.

If mySugr Glucose Insights predicts low glucose within the general 2-hour glucose prediction range, then you can prepare and take appropriate actions to help avoid a potential low. You may consider to wait and watch how your glucose level develops. Monitor your glucose levels closely so you can react in time.

Predictions don’t update right after you create a new log entry in the mySugr Logbook. It takes at least 20 minutes until any action that you take now, for example, eating or delivering insulin, will become visible in your prediction. If you create a new logged carb or bolus insulin entry in the mySugr Logbook, give the prediction at least 20 minutes time to adjust.


All treatment decisions should be discussed with your diabetes care team. 

If mySugr Insights prediction shows a high (hyperglycemic episode) within the next 30 minutes:

You may notice the need to pay closer attention to your glucose trend. For example, some people track how activity or insulin already taken affects the course of their glucose. If you have recently injected bolus insulin, it may take some time before the full effect is visible.

Alongside the prediction shown in mySugr Glucose Insights, it can be helpful to look at your current CGM value and follow the curve over time to see how things develop.

All treatment decisions should be discussed with your diabetes care team.

If the mySugr Insights prediction shows a high within the next 31–120 minutes:

This prediction is more distant. It may change based on many factors, such as carbohydrate intake, insulin, or physical activity. Checking again in about 30 minutes can give a clearer picture of whether the trend continues.

All treatment decisions should be discussed with your diabetes care team.

If you get a Night Low Predict, which predicts a potential night time hypo, then there is a high chance (>30%) of having low glucose (below 70 mg/dL) during the night.

To minimize the risk of a night-time low, you can either eat a snack containing complex carbohydrates (such as a cereal bar) or prepare yourself to react quickly during the night. All treatment decisions should be discussed with your diabetes care team.

There can be various reasons for identified glucose patterns. When the app determines the root causes of certain glucose patterns, it offers a few suggestions. However, you should always discuss your specific diabetes profile and the associated therapy with your diabetes care team before you make any comprehensive adjustments. 

This feature identifies recurring glucose events, which take place during a day or a week (Mon-Sun). Every day, your detected patterns from the last 24 hours are shown under the graph on the Home screen. Both in-range and out-of-range patterns are visualized. Viewing your out-of-range patterns allows you to take actionable steps to prevent them in the future. Patterns display in the order of the one with the highest medical risk first, at the top, such as a very low or low pattern.

If you do not have cellular or Wi-Fi® access, mySugr Glucose Insights continues to receive data from your connected CGM sensor, displays your data, and sends notifications that you have set up.

Make sure your mobile device is connected to a secure Wi-Fi® or mobile network so we can provide: 

●Predicted glucose values
● Detect if you will have low glucose soon
● Forecast your night-time lows
● Data sharing with your Accu-Chek Account or healthcare professional (if sharing is set up)

If power saving is turned on, some background processes are disabled to save battery life on your mobile device. Power saving also affects the communication with your sensor. If power saving is turned on, this is usually indicated in the status bar.

To make sure that mySugr Glucose Insights is able to communicate with your sensor, turn off power saving. For more information on how to do so, see the User’s Manual of your mobile device.

Also a blood glucose meter for calibration and as backup is needed.

If your mobile device battery dies, mySugr Glucose Insights does not receive glucose data from the sensor or provide notifications while your mobile device is powered off. Charge your mobile device as soon as possible, power it on, and open the mySugr app. When your mobile device is powered on again and the app is running, it will download data from the sensor.

If your mobile device was powered off for more than 8 hours, the historical data may show some gaps when displayed on graphs.

If you lose or break your mobile device and switch to a new mobile device, you must download the mySugr app on your new mobile device and log in with your existing account. Settings (e.g., target ranges, units, etc.) and up to 6 months of data will be restored from your existing account to your new mobile device. Then, you can either connect a new sensor or re-connect the current sensor that still has time left on it.

You can receive notifications from the mySugr app as cards on the app Home screen or as notifications on the Lock screen of your mobilie device, if they are enabled. You can also receive notifications if you use an Apple watch.

Alarm signals are received only if the sensor is connected to the app and you enable notifications. To receive information from the sensor, your paired mobile device must be within a range of 10 meters (33 feet).

Yes, you can silence notifications and/or alarmrs from the mySugr app temporarily or set your mobile device to vibrate only.

You can disable Critical Alerts (iOS) or Override Do Not Disturb (Android) for the mySugr app. However, when you disable these settings, if you put your mobile device in Do Not Disturb or Focus mode, all app notifications are silenced temporarily while your phone is in that mode. 

If the Critical Alerts or Override Do Not Disturb settings are enabled for the app, the app will override these modes and make sounds for each notification even if your phone is set to vibrate only or Do Not Disturb or Focus mode.

The app prompts you to enable these settings during the initial setup, but you can also access them at any time. In addition, some alarms and notifications can be turned off entirely from the More menu. Beware that this will turn off the notification entirely and not just silence it. It will stay off until you turn it on again from the menu.

Make sure that notifications, alarms, and Override Do Not Disturb (Android) or Critical Alerts (iOS) are turned on in mySugr Glucose Insights. Otherwise, you may miss glucose alarms or important safety information. You can also add the mySugr app to the list of allowed app notifications. For more information on how to do so, see the User’s Manual of your mobile device.

This depends on the settings of your mobile device and the permissions granted to the mySugr app.

The mySugr app supports the use of features that allow the app to override Do Not Disturb or Focus modes if you choose to enable them. This feature is called Critical Alerts on iOS and Override Do Not Disturb for Android. The app prompts you to enable these settings during the initial setup, but you can also access them at any time. If Critical Alerts or Override Do Not Disturb are disabled, the app notifications make sounds only if the phone is set to allow sounds. If Critical Alerts or Override Do Not Disturb are enabled, the app notifications make a sound even if your phone is set to vibrate only or Do Not Disturb or Focus mode.

Make sure that notifications, alarms, and Override Do Not Disturb (Android) or Critical Alerts (iOS) are turned on in mySugr Glucose Insights. Otherwise, you may miss glucose alarms or important safety information. You can also add the mySugr app to the list of allowed app notifications. For more information on how to do so, see the User’s Manual of your mobile device.

If you use an iPhone, you can use mySugr Glucose Insights in combination with an Apple Watch. The watchOS version must be watchOS 9 or higher. Other smartwatches are not compatible with mySugr Glucose Insights.

Once the Apple Watch is connected to your iPhone, you can view the following information on your Apple Watch:
● Latest CGM value
● Trend arrow
● Trend graph

Keep your notifications turned on in the mySugr app and turn on notification forwarding from the mySugr app to your Apple Watch to receive error, maintenance, and warning messages as well as reminders directly on your Apple Watch.