When at the airport you can leave the sensor on your body to pass through full-body scanners. Keep your medical certificate ready for any queries from security personnel. Spare sensors inside your luggage can pass through airport screenings as well.

If airplane mode is enabled on your mobile device, Bluetooth® may automatically turn off. This can prevent mySugr Glucose Insights from communicating with your sensor. In this case, to re-establish the communication despite the active flight mode, you should turn Bluetooth® back on. For more information on how to do so, see the User’s Manual of your mobile device.

Please consider that both iOS and Android devices remember the Bluetooth® state when airplane mode was enabled for the last time, and they will revert to that state the next time airplane mode is turned on. You can usually confirm if airplane mode is active by checking your mobile device's status bar.

On most airplanes, the operation of devices with active Bluetooth® connectivity is now officially permitted. However, to be on the safe side, check in advance with the airline to see to what extent mobile device operation is permitted during the flight. During the flight, the mobile device must be switched to airplane mode.

Changing Time Zones:

If you travel to a different time zone, the time in your mobile device adjusts to the local time (as soon as you deactivate flight mode when you are travelling by airplane). The mySugr app also adopts the local time for all displayed CGM values, so there is no overlap or duplication of CGM values. This is possible because the values are stored in the background in a universal time (UTC) and are adjusted automatically to the time zone you are in. For more information, please check the travel content on website.