Accu-Chek SmartGuide Sensor

Can I take a shower or a bath or go swimming with the sensor on my arm?

Yes, the sensor is protected against the effects of temporary immersion in water at a depth of 1 meter (3.28 feet) for up to 60 minutes (it has a IP28W rating).

How accurate is the Accu-Chek SmartGuide CGM…

What does "Trend Mode" / "Therapy…

Why is calibration required for the Accu-Chek…

How does the calibration work?

Does the Accu-Chek SmartGuide sensor require…

What do I do if I have the feeling that my sensor…

How can I check whether the sensor delivers…

How do I pair the sensor with the Accu-Chek…

How do I dispose of the used sensor and inserter?

Can I reuse the sensor and adhesive?

How do I remove the sensor?

How long before the Accu-Chek SmartGuide sensor…

Can I wear the sensor when I get an X-ray or an…

Can I take a shower or a bath or go swimming with…

How do I insert the sensor?

On which parts of the body can I apply the sensor?

What is the size of the sensor?/ How long is the…

What is the size of the sensor?/ How long is the…

On which parts of the body can I apply the sensor?

How do I insert the sensor?

Can I wear the sensor when I get a MRI, a CT scan…

How long before the Accu-Chek SmartGuide sensor…

How do I remove the sensor?

Can I reuse the sensor and adhesive pad?

How do I dispose of the used sensor and…

How do I pair and connect the sensor with mySugr…

How can I check whether the sensor delivers…

What do I do if I have the feeling that my sensor…

Does the Accu-Chek SmartGuide sensor require…

How does the calibration work?

Why is calibration required for the Accu-Chek…

What does "Trend Mode" / "Therapy…

How accurate is the Accu-Chek SmartGuide CGM…

Other categories

Check other FAQ categories by clicking on the below category names.

Accu-Chek SmartGuide Sensor

How do I insert the sensor?

Find out how to apply your SmartGuide sensor in the CGM Learning Center.

How accurate is the Accu-Chek SmartGuide CGM…

What does "Trend Mode" / "Therapy…

Why is calibration required for the Accu-Chek…

How does the calibration work?

Does the Accu-Chek SmartGuide sensor require…

What do I do if I have the feeling that my sensor…

How can I check whether the sensor delivers…

How do I pair the sensor with the Accu-Chek…

How do I dispose of the used sensor and inserter?

Can I reuse the sensor and adhesive?

How do I remove the sensor?

How long before the Accu-Chek SmartGuide sensor…

Can I wear the sensor when I get an X-ray or an…

Can I take a shower or a bath or go swimming with…

How do I insert the sensor?

On which parts of the body can I apply the sensor?

What is the size of the sensor?/ How long is the…

What is the size of the sensor?/ How long is the…

On which parts of the body can I apply the sensor?

Can I take a shower or a bath or go swimming with…

Can I wear the sensor when I get a MRI, a CT scan…

How long before the Accu-Chek SmartGuide sensor…

How do I remove the sensor?

Can I reuse the sensor and adhesive pad?

How do I dispose of the used sensor and…

How do I pair and connect the sensor with mySugr…

How can I check whether the sensor delivers…

What do I do if I have the feeling that my sensor…

Does the Accu-Chek SmartGuide sensor require…

How does the calibration work?

Why is calibration required for the Accu-Chek…

What does "Trend Mode" / "Therapy…

How accurate is the Accu-Chek SmartGuide CGM…

Other categories

Check other FAQ categories by clicking on the below category names.

Accu-Chek SmartGuide Sensor

On which parts of the body can I apply the sensor?

Apply the sensor only on the back of your upper arm. See the package insert for a picture of the correct insertion site.

How accurate is the Accu-Chek SmartGuide CGM…

What does "Trend Mode" / "Therapy…

Why is calibration required for the Accu-Chek…

How does the calibration work?

Does the Accu-Chek SmartGuide sensor require…

What do I do if I have the feeling that my sensor…

How can I check whether the sensor delivers…

How do I pair the sensor with the Accu-Chek…

How do I dispose of the used sensor and inserter?

Can I reuse the sensor and adhesive?

How do I remove the sensor?

How long before the Accu-Chek SmartGuide sensor…

Can I wear the sensor when I get an X-ray or an…

Can I take a shower or a bath or go swimming with…

How do I insert the sensor?

On which parts of the body can I apply the sensor?

What is the size of the sensor?/ How long is the…

What is the size of the sensor?/ How long is the…

How do I insert the sensor?

Can I take a shower or a bath or go swimming with…

Can I wear the sensor when I get a MRI, a CT scan…

How long before the Accu-Chek SmartGuide sensor…

How do I remove the sensor?

Can I reuse the sensor and adhesive pad?

How do I dispose of the used sensor and…

How do I pair and connect the sensor with mySugr…

How can I check whether the sensor delivers…

What do I do if I have the feeling that my sensor…

Does the Accu-Chek SmartGuide sensor require…

How does the calibration work?

Why is calibration required for the Accu-Chek…

What does "Trend Mode" / "Therapy…

How accurate is the Accu-Chek SmartGuide CGM…

Other categories

Check other FAQ categories by clicking on the below category names.

Accu-Chek SmartGuide Sensor

What is the size of the sensor?/ How long is the sensor part that sits below my skin?

The sensor has a diameter of 1.31 inches (33.3 mm) without the adhesive.The part of the sensor that sits below the skin is approximately 0.24 inches (6 mm).

How accurate is the Accu-Chek SmartGuide CGM…

What does "Trend Mode" / "Therapy…

Why is calibration required for the Accu-Chek…

How does the calibration work?

Does the Accu-Chek SmartGuide sensor require…

What do I do if I have the feeling that my sensor…

How can I check whether the sensor delivers…

How do I pair the sensor with the Accu-Chek…

How do I dispose of the used sensor and inserter?

Can I reuse the sensor and adhesive?

How do I remove the sensor?

How long before the Accu-Chek SmartGuide sensor…

Can I wear the sensor when I get an X-ray or an…

Can I take a shower or a bath or go swimming with…

How do I insert the sensor?

On which parts of the body can I apply the sensor?

What is the size of the sensor?/ How long is the…

On which parts of the body can I apply the sensor?

How do I insert the sensor?

Can I take a shower or a bath or go swimming with…

Can I wear the sensor when I get a MRI, a CT scan…

How long before the Accu-Chek SmartGuide sensor…

How do I remove the sensor?

Can I reuse the sensor and adhesive pad?

How do I dispose of the used sensor and…

How do I pair and connect the sensor with mySugr…

How can I check whether the sensor delivers…

What do I do if I have the feeling that my sensor…

Does the Accu-Chek SmartGuide sensor require…

How does the calibration work?

Why is calibration required for the Accu-Chek…

What does "Trend Mode" / "Therapy…

How accurate is the Accu-Chek SmartGuide CGM…

Other categories

Check other FAQ categories by clicking on the below category names.

mySugr Glucose Insights

Can I check my CGM values or alarms on my Apple Watch?

If you use an iPhone, you can use mySugr Glucose Insights in combination with an Apple Watch. The watchOS version must be watchOS 9 or higher. Other smartwatches are not compatible with mySugr Glucose Insights.

Once the Apple Watch is connected to your iPhone, you can view the following information on your Apple Watch:
● Latest CGM value
● Trend arrow
● Trend graph

Keep your notifications turned on in the mySugr app and turn on notification forwarding from the mySugr app to your Apple Watch to receive error, maintenance, and warning messages as well as reminders directly on your Apple Watch.

Which apps do I need to use with my Accu-Chek…

Can I use the mySugr app when I put my mobile…

What is mySugr Glucose Insights?

"Is mySugr Glucose Insights available for…

Where can I download the mySugr app?

How often do I need to check mySugr Glucose…

How does the glucose pattern detection feature…

How does the 2-hour glucose prediction feature…

How does the Night Low Predict feature work?

How does the Low glucose soon notificaiton work?

How reliable is the predicted information in…

Which data is used to predict my glucose levels…

What should I do if I get a Low glucose soon…

What should I do if mySugr Glucose Insights…

What should I do if mySugr Glucose Insights…

What should I do if I get a Night Low Predict…

What are the reasons for the identified glucose…

What if my phone is not connected to the Internet?

Can I use mySugr Glucose Insights when I put my…

What happens if my mobile devices battery dies?

What if my mobile device is lost or broken?

How do I receive notifications / alarm signals?

Can I silence notifications and/or alarms from…

Will I receive sound notifications from the…

Other categories

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mySugr Glucose Insights

Will I receive sound notifications from the mySugr app if my mobile device is set to vibrate only or do not disturb?

This depends on the settings of your mobile device and the permissions granted to the mySugr app.

The mySugr app supports the use of features that allow the app to override Do Not Disturb or Focus modes if you choose to enable them. This feature is called Critical Alerts on iOS and Override Do Not Disturb for Android. The app prompts you to enable these settings during the initial setup, but you can also access them at any time. If Critical Alerts or Override Do Not Disturb are disabled, the app notifications make sounds only if the phone is set to allow sounds. If Critical Alerts or Override Do Not Disturb are enabled, the app notifications make a sound even if your phone is set to vibrate only or Do Not Disturb or Focus mode.

Make sure that notifications, alarms, and Override Do Not Disturb (Android) or Critical Alerts (iOS) are turned on in mySugr Glucose Insights. Otherwise, you may miss glucose alarms or important safety information. You can also add the mySugr app to the list of allowed app notifications. For more information on how to do so, see the User’s Manual of your mobile device.

Which apps do I need to use with my Accu-Chek…

Can I use the mySugr app when I put my mobile…

What is mySugr Glucose Insights?

"Is mySugr Glucose Insights available for…

Where can I download the mySugr app?

How often do I need to check mySugr Glucose…

How does the glucose pattern detection feature…

How does the 2-hour glucose prediction feature…

How does the Night Low Predict feature work?

How does the Low glucose soon notificaiton work?

How reliable is the predicted information in…

Which data is used to predict my glucose levels…

What should I do if I get a Low glucose soon…

What should I do if mySugr Glucose Insights…

What should I do if mySugr Glucose Insights…

What should I do if I get a Night Low Predict…

What are the reasons for the identified glucose…

What if my phone is not connected to the Internet?

Can I use mySugr Glucose Insights when I put my…

What happens if my mobile devices battery dies?

What if my mobile device is lost or broken?

How do I receive notifications / alarm signals?

Can I silence notifications and/or alarms from…

Can I check my CGM values or alarms on my Apple…

Other categories

Check other FAQ categories by clicking on the below category names.

mySugr Glucose Insights

Can I silence notifications and/or alarms from the mySugr app temporarily or set my mobile device to vibrate only?

Yes, you can silence notifications and/or alarmrs from the mySugr app temporarily or set your mobile device to vibrate only.

You can disable Critical Alerts (iOS) or Override Do Not Disturb (Android) for the mySugr app. However, when you disable these settings, if you put your mobile device in Do Not Disturb or Focus mode, all app notifications are silenced temporarily while your phone is in that mode. 

If the Critical Alerts or Override Do Not Disturb settings are enabled for the app, the app will override these modes and make sounds for each notification even if your phone is set to vibrate only or Do Not Disturb or Focus mode.

The app prompts you to enable these settings during the initial setup, but you can also access them at any time. In addition, some alarms and notifications can be turned off entirely from the More menu. Beware that this will turn off the notification entirely and not just silence it. It will stay off until you turn it on again from the menu.

Make sure that notifications, alarms, and Override Do Not Disturb (Android) or Critical Alerts (iOS) are turned on in mySugr Glucose Insights. Otherwise, you may miss glucose alarms or important safety information. You can also add the mySugr app to the list of allowed app notifications. For more information on how to do so, see the User’s Manual of your mobile device.

Which apps do I need to use with my Accu-Chek…

Can I use the mySugr app when I put my mobile…

What is mySugr Glucose Insights?

"Is mySugr Glucose Insights available for…

Where can I download the mySugr app?

How often do I need to check mySugr Glucose…

How does the glucose pattern detection feature…

How does the 2-hour glucose prediction feature…

How does the Night Low Predict feature work?

How does the Low glucose soon notificaiton work?

How reliable is the predicted information in…

Which data is used to predict my glucose levels…

What should I do if I get a Low glucose soon…

What should I do if mySugr Glucose Insights…

What should I do if mySugr Glucose Insights…

What should I do if I get a Night Low Predict…

What are the reasons for the identified glucose…

What if my phone is not connected to the Internet?

Can I use mySugr Glucose Insights when I put my…

What happens if my mobile devices battery dies?

What if my mobile device is lost or broken?

How do I receive notifications / alarm signals?

Will I receive sound notifications from the…

Can I check my CGM values or alarms on my Apple…

Other categories

Check other FAQ categories by clicking on the below category names.