Data management

What type of data is shared with the Accu-Chek Care platform?

mySugr Glucose Insights exchanges the following data with the Accu-Chek® Care platform:
CGM data.
mySugr Logbook data.
Error messages.
Maintenance messages.
Warnings.
User settings (for example, target ranges).


mySugr Glucose Insights restores the last 6 months of data from your account when you sign in.

Don’t use restored data to make therapy decisions, such as insulin dosing. Only use current data from a connected sensor to make therapy decisions, such as insulin dosing.

Data management

How can I share my data with my diabetes care team?

If your diabetes care team uses the Accu-Chek Care platform, you can allow them to see your data in the Accu-Chek Care platform by sharing the access pin code displayed under Manage Account in the mySugr app.

If your diabetes care team does not use the Accu-Chek Care platform, you can send them a report via email. With mySugr Glucose Insights you can export your glucose profile (Ambulatory Glucose Profile) and glucose patterns in multiple formats: PDF, CSV, Excel.

Accu-Chek SmartGuide Sensor

How accurate is the Accu-Chek SmartGuide CGM sensor?

The overall MARD (Mean Absolute Relative Deviation) of the Accu-Chek SmartGuide sensor is 9.2%. 

For more information see the chapter Technical Data in the Accu-Chek SmartGuide device User's Manual.

Accu-Chek SmartGuide Sensor

What does "Trend Mode" / "Therapy Mode" mean in mySugr Glucose Insights?

There are 2 modes of CGM values: Trend Mode and Therapy Mode.

The mode the sensor is currently in is indicated directly below the CGM value on the Home screen.

When the sensor is in Trend Mode the following applies:

CGM values should not be used to make therapy decisions, such as insulin dosing.
CGM values can be used only to see trends and as a general reference.
To make therapy decisions, such as insulin dosing, test your blood sugar with your blood glucose meter.

When the sensor is in Therapy Mode the following applies:

CGM values can be used to make therapy decisions, such as insulin dosing.

Accu-Chek SmartGuide Sensor

Why is calibration required for the Accu-Chek SmartGuide sensor?

The sensor requires calibration to provide you with the most accurate readings possible:

An uncalibrated sensor will be in Trend Mode. You can see CGM values but should not use them for therapy decisions.

A calibrated sensor will be in Therapy Mode. You can use the confirmed values to make decisions (such as insulin dosing).
The sensor mode appears under the CGM value on the Home screen.

Accu-Chek SmartGuide Sensor

How does the calibration work?

The calibration routine consists of two steps:

After a warm-up time of 1 hour, the sensor is in Trend Mode, and sends CGM values to the app every 5 minutes. Don't use these initial CGM values to make therapy decisions, such as insulin dosing. 12 hours after insertion of the sensor, the app prompts you to calibrate.

Step 1: Perform a blood glucose test and enter the glucose value into the app. The sensor goes into Therapy Mode. CGM values can now be used to make therapy decisions, such as insulin dosing.

Step 2: 30 minutes to 3 hours later, when prompted, perform another blood glucose test and enter the glucose value into the app. This is to confirm the first measurement. Note: If step 2 is missed, the sensor returns to Trend Mode.

The calibration routine is completed for the sensor.

To calibrate your sensor:
1. Test your blood glucose with your blood glucose meter, according to the manufacturer's instructions.
2. Tap Calibrate Now on your Home screen.
3. Enter the glucose value from your blood glucose meter on the Calibrate CGM sensor screen. The glucose value should be entered no later than 3 minutes after performing the test.
4. Confirm that you understand that you can’t edit or delete calibration values once they are confirmed and tap I understand.
5. Check that you entered the same glucose value into the app that was displayed on your blood glucose meter and tap Confirm. If you accidentally entered an incorrect value, tap Keep editing and enter the correct value.
The glucose measurements of the sensor are more accurate if you calibrate at a point in time when your blood sugar level is relatively stable. Do not calibrate shortly after a meal, after insulin administration, or after physical activity, and avoid environments with very hot or very cold temperatures, or rapidly changing temperatures. If you accidentally entered an incorrect value, tap Cancel and enter the correct value. 

Your sensor is calibrated.

Accu-Chek SmartGuide Sensor

Does the Accu-Chek SmartGuide sensor require calibration?

Yes, the Accu-Chek SmartGuide sensor has an initial calibration routine, consisting of 2 steps.