Accu-Chek Performa
Error codes E-6
Blood or control solution was applied to the test strip before the flashing drop symbol appeared on the display. Discard the test strip and repeat the blood glucose or control test.
Accu-Chek Performa
Error codes E-4
Not enough blood or control solution was drawn into the test strip for measurement or was applied after the test had started. Discard the test strip and repeat the blood glucose or control test.
Product Support
Get the most out of your Accu-Chek products with support and troubleshooting tips.
Accu-Chek Performa
Error codes E-3
Your blood glucose may be extremely high or a meter or a test strip error has occurred.
- If your test result matches how you feel, contact your healthcare professional immediately.
- If your test result does not match how you feel, repeat the blood glucose test.
- If the E-3 code still appears for your blood glucose test, your blood glucose result may be extremely high and above the system’s reading range. Contact your healthcare professional immediately.
- If the second test result does not match how you feel, perform a control test with the control solution and a new test strip.
- If the control result is within the acceptable range, review the proper testing procedure and repeat the blood glucose test with a new test strip.
- If the control result is not within the acceptable range, contact Roche
Product Support
Get the most out of your Accu-Chek products with support and troubleshooting tips.
Accu-Chek Performa
Error codes E-1
The test strip may be damaged or not properly inserted. Remove and reinsert the test strip, or replace it if damaged.
Product Support
Get the most out of your Accu-Chek products with support and troubleshooting tips.
Accu-Chek Performa
Error codes LO
Your meter measures blood glucose within a defined range (0.6–33.3 mmol/L).
The display may indicate that your blood glucose is lower than the measuring range of the system (0.6 mmol/L).
Immediately repeat the test. If your test result matches how you feel, contact your healthcare professional immediately.
If this does not match how you feel, contact (insert affiliate contact information)
Product Support
Get the most out of your Accu-Chek products with support and troubleshooting tips.
Accu-Chek Performa
Error codes HI
Your meter measures blood glucose within a defined range (0.6–33.3 mmol/L).
The display may indicate that your blood glucose is above than the measuring range of the system (33.3 mmol/L).
Immediately repeat the test. If your test result matches how you feel, contact your healthcare professional immediately.
If this does not match how you feel, contact (insert affiliate contact information)
Product Support
Get the most out of your Accu-Chek products with support and troubleshooting tips.
Accu-Chek Performa
Error codes White screen
Battery is dead. Insert new battery. Insert one 3-volt lithium battery (coin cell type CR2032)
Display is damaged. Contact (insert affiliate contact information)
Meter is defective. Contact (insert affiliate contact information)
Extreme temperatures. Move the meter to a more temperate area.
Product Support
Get the most out of your Accu-Chek products with support and troubleshooting tips.
General questions
Why isn’t the AST cap for the Accu-Chek FastClix lancing device completely transparent?
To obtain a blood sample, the AST cap is pressed against the skin on the punctured site. The bottom of the cap is transparent to enable visibility of puncture site when pressing.
Other categories
Check other FAQ categories by clicking on the below category names.
- Accuracy
- Meter care and battery
- Test Strips and control tests
- Special Features
- Testing blood sugar (glucose)
- Diabetes manager
- System-related questions
- Availability
- Data management
- Accu-Chek SmartPredict app
- Data management
- Accu-Chek SmartGuide Sensor
- Accu-Chek SmartGuide app
- Accu-Chek SmartGuide CGM Solution
- mySugr Glucose Insights
- Accu-Chek SmartGuide CGM Solution
General questions
Can the Accu-Chek FastClix lancing device be used on more than one person?
No. It is intended to be used by one person only and shall not be used on multiple users. If someone else uses your lancing device there is an increased risk of cross infections.
Other categories
Check other FAQ categories by clicking on the below category names.
- Accuracy
- Meter care and battery
- Test Strips and control tests
- Special Features
- Testing blood sugar (glucose)
- Diabetes manager
- System-related questions
- Availability
- Data management
- Accu-Chek SmartPredict app
- Data management
- Accu-Chek SmartGuide Sensor
- Accu-Chek SmartGuide app
- Accu-Chek SmartGuide CGM Solution
- mySugr Glucose Insights
- Accu-Chek SmartGuide CGM Solution
General questions
Can the Accu-Chek FastClix lancing device be used to obtain a blood sample from pets?
No. It is not designed for use on pets.
Other categories
Check other FAQ categories by clicking on the below category names.
- Accuracy
- Meter care and battery
- Test Strips and control tests
- Special Features
- Testing blood sugar (glucose)
- Diabetes manager
- System-related questions
- Availability
- Data management
- Accu-Chek SmartPredict app
- Data management
- Accu-Chek SmartGuide Sensor
- Accu-Chek SmartGuide app
- Accu-Chek SmartGuide CGM Solution
- mySugr Glucose Insights
- Accu-Chek SmartGuide CGM Solution