General questions

Can I reuse a drum?

No, this is not possible because of safety and hygienic reasons. A used drum is easy recognized by the red stripe.

General questions

What happens if I use an expired drum?

The use of an expired lancet (drum) may cause an infection at the puncture site as the lancet may have lost its sterility. We guarantee 4 years of sterility, so you have plenty of time to use up your lancets.

General questions

How do I safely dispose of a used drum?

The drum can simply be disposed of in the household waste. Remember to check your local regulations as these may vary from country to country.

General questions

Can I use a lancet more than once?

Always use a new lancet when you obtain blood. In doing this, you reduce the risk of infection and obtaining blood remains virtually pain-free.

General questions

Can the Accu-Chek Softclix lancing device be used on more than one person?

No. The Accu-Chek Softclix lancing device is intended to be used by one person only. If someone else uses your lancing device there is an increased risk of cross contamination and infection.

General questions

Can I continue to use my Accu-Chek lancing device if it's been dropped?

Dropping the lancing device with a lancet inserted may loosen the lancet in its holder. If that happens, the lancet will no longer be properly lodged and cannot be used to obtain blood. In rare cases, the lancet may protrude from the cap. Take great care not to touch the front of the cap.

General questions

What can I do to ensure I obtain enough blood?

Take the following actions:

  • Run warm water over your hands before obtaining blood to increase blood flow. Be sure to dry hands completely.
  • Improve blood flow to the fingers by warming them.
  • Lower hands below your waist level and gently massage the selected finger before obtaining blood.
  • Press the lancing device firmly against the side of your fingertip.
  • After lancing, massage your finger towards the tip to encourage a blood drop to form.

If all of the above steps are insufficient, increase the penetration depth of the lancet device by rotating the cap one step at a time.