Carbohydrate counting is an important step in supporting you to manage your diabetes by keeping track of the amount of carbohydrates you eat and drink, which allows you to better adjust your insulin dosage and carb intake to manage your blood glucose levels more effectively. Hence this booklet is designed to help you count the amount of carbohydrates in your food.
Keep track of your diabetes test results, insulin dose, nutritional intake and more! Download this free and editable logbook and start logging down your target range, insulin dose and blood glucose results no matter what Blood Glucose Meter you are using! This logbook will ease the process of recording your numbers, and will help you understand your BG results even better so you can make informed and necessary decisions along with your Healthcare professional’s guidance.
*Please note that if you are downloading the logbook via your IOS or Android mobile device you will need to download Adobe PDF and/or a PDF editor app to edit the file via your mobile phone. If you are using a Laptop you will automatically be able to download and edit the logbook with no extra requirements needed from your end.
Manufacturer Reference: SB_RDC_2023_06 SRN Number: DE-MF-000006276
Oman and Kuwait 2 Nov 2023
We would like to inform you today that a batch of Accu-Chek Guide kits and test strips was mistakenly shipped to users of this blood glucose meter, wholesalers and pharmacies without the correct language versions of the relevant instructions for use for Kuwait and Oman.
Users of the Accu-Chek Guide system can easily determine this by looking at the outer packaging and the instructions for use. Since the meter as well as the test strips function correctly, there is no safety risk implied for the users.
This problem only affects the material listed below. All other batches were shipped according to specifications and with the correct language version of the handling instructions.
| Country | Product Description | REF Number | Device Identifier | Batch Number |
|---|---|---|---|---|
| Kuwait | ACCU-CHEK Guide Kit mmol/L | 07400918019 | 04015630070206 | 31197924 31198274 |
| Oman | ACCU-CHEK Guide Kit mmol/L | 07400918019 | 04015630070206 | 31198274 31198275 |
We have thoroughly investigated the issue and immediately implemented relevant quality assurance
measures to prevent a re-occurrence of this error.
If you have affected test strips in your inventory, please visit our website at any time to refer to the correct language version of the instructions for use rochediabetescareme.com/support/guide/guides .
If you are unsure and would like to exchange the affected test strips, please feel free to contact our Roche Diabetes Care Customer Service for Kuwait at 022069158 – (Sunday to Thursday From 9 AM until 6 PM) and our Roche Diabetes Care Customer Service for Oman at 80074464 ( Sunday to Thursday From 10 AM until 7 PM ) to organize a free-of-charge replacement. Middle East and Africa July 18, 2021.
Roche Diabetes Care has received complaints from one hospital in the United States alleging unexpected results (such as positively biased, or falsely too high, results) when using test strip vials which have opened while still in a sealed carton.
The potentially affected test strips are
Roche Diabetes Care is updating product labelling to clarify instructions for handling vials that have opened within sealed cartons. Roche Diabetes Care will provide test strip replacements to users who have purchased test strip vials which have opened while still in a sealed carton.
Please inform your customers about the below mentioned instructions for users.
| Country | From | Hotline Number |
|---|---|---|
| Egypt | Landline | 08000009187 |
| Mobile | 0238543388 | |
| UAE | Landline | 08000320433 |
| Mobile | ||
| Jordan | Landline | 080022853 |
| Mobile | 079002285 | |
| Kuwait | Landline | 022069158 |
| Mobile | ||
| Lebanon | Landline | 01388488 |
| Mobile | ||
| Saudi Arabia | Landline | 8008500829 |
| Mobile | ||
| Qatar | Landline | 00800100279 |
| Mobile | ||
| Oman | Landline | 80074464 |
| Mobile | ||
| Bahrain | Landline | 80011338 |
| South Africa | Landline/Mobile | 08034223837 |
| Nigeria | Landline | +234-1227-8889 |
| Kenya | Landline | +254 20 764 0560 |
*For all other countries please visit our support page for local contacts
As our local authorized distributor we would require you to inform your healthcare professionals, customers, retailers and users of the
Additionally, as the local authorized distributor of Roche Diabetes Care products, you are also required to check the local regulations and accordingly inform the relevant national competent authorities, if there is a need to do so. Please also send us a copy of the communication to the authorities for our reference in case we need to support you further with any requests, and for record keeping.
We sincerely apologize for any inconvenience this may cause and hope for your understanding and cooperation. Please inform your customer that users should call our Roche Diabetes Care Customer Care line as mentioned above, if they need any additional advice on the handling of the
We appreciate your time and attention to this important notification.
Roche Diabetes Care Middle East FZCO
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It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters.
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No, the Accu-Chek Multiclix lancing device does not contain latex.
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The tabs and covers have been color coded for worldwide recognition. The new colors are as follows:
29g x 12.7mm - pink
31g x 8mm – blue
31g x 6mm - orange
31g x 5mm – purple
32g x 4mm - green
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See current compatibility chart
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Pen Needles are manufactured in multiple global locations. Check your box for local “Made in” information.
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