---

Accu-Chek Active

Error codes ---

  • The code chip has not been correctly inserted into the meter. Remove the code chip and re-insert it.
  • There is no code chip in the meter. Insert the code chip that belongs to the Accu-Chek Active test strips you are currently using.
Light Exposure
Light Exposure

The meter is exposed to too much light. Go to a shaded place…
Coding Error
Coding Error

The code chip has not been correctly inserted into the meter.…
Average Calculations
Average Calculations

Averages cannot be calculated because you have not set the…
Meter Temperature
Meter Temperature

The ambient temperature or the temperature of the meter is too…
White screen
White screen

The battery is empty or there is no battery in the meter.…
HI
HI

Your meter measures blood glucose within a defined range (0.6–…
LO
LO

Your meter measures blood glucose within a defined range (0.6–…
END
END

The meter has been disconnected from the computer (PC). This…
PC
PC

The meter is connected to a computer (PC). Once the connection…
EEE
EEE

A meter error has occurred. Start again from the beginning. If…
E-6
E-6

You removed the code chip while testing was in progress. Re-…
E-5
E-5

The meter is exposed to too much light. Go to a shaded place…
E-4
E-4

While the test was in progress, you connected the meter to a…
E-3
E-3

The code chip cannot be read. Remove the code chip and re-…
E-2
E-2

Your blood glucose value may be very low. If you have typical…
E-1
E-1

You did not slide the test strip in correctly or completely.…

Product Support

Get the most out of your Accu-Chek products with support and troubleshooting tips.

Accu-Chek Active

Videos Library
Accu-Chek Active

User manuals & guides
Accu-Chek Active

FAQ