General questions

What if the Accu-Chek Multiclix lancing device does not prime?

1.Check whether the lancet number (or number of bars) is visible in the window. If not, turn the priming button until the lancet number (or bars) becomes visible.

2.Check whether the yellow area in the transparent release button is visible. If this is the case, the lancing device is already primed and ready for use.

General questions

What if I have problems changing to the next lancet?

Check the lancet window to see whether there are any white bars or numbers visible in the lancet display. If there are no bars visible or the number 1 is displayed, you are using the last lancet and the lancet drum needs to be changed for a new lancet drum.

General questions

What if I draw no blood at all?

This can be caused by several reasons:

The penetration depth is too shallow for your skin. Please select a higher penetration depth setting.
The lancing device needs to be pressed firmly against the skin
Check to ensure a lancet drum is inserted in the lancing device.
Please also check the instructions of use of the lancing device.

General questions

What happens if expired lancets are used?

The use of an expired lancet (drum) may cause an infection at the puncture site as the lancet may have lost its sterility. We guarantee 4 years of sterility from the date of sterilization, so you have plenty of time to use up your lancets.

General questions

Can I use a lancet more than once?

Always use a new lancet when you obtain blood. In doing this, you reduce the risk of infection, and obtaining blood remains virtually pain-free.

General questions

Can I reuse a lancet drum?

No, this is not possible. Safety hooks prevent accidental reuse of a used lancet drum. A used lancet drum is easily recognized by the red stripes.

General questions

Can I change to the next lancet while the device is primed?

No, the Accu-Chek Multiclix lancing device is designed so that a new lancet cannot be selected if the device is primed.