General questions

How can I share information from the Accu-Chek 360° diabetes management system with my healthcare team?

You can print out reports showing precisely what your healthcare team wants to know. Or you can send them updates via fax or e-mail. The Accu-Chek 360° diabetes management system conforms to you and your healthcare team's needs.

Will my data be lost when the batteries are…

What type of batteries are used?

Where can I get an Accu-Chek Guide meter?

How accurate is the new system?

What test strips are used with the Accu-Chek…

How does the bolus calculator work?

Can I use the Accu-Chek Combo system while…

How should my meter tests compare with lab…

Is the Accu-Chek Performa system approved for use…

Is it possible to use the new test strip with the…

Is it possible to use the old test strip with the…

What are the main differences between the old and…

What are the main differences between the old and…

Is it possible to test with different blood…

How does the data transfer work with the new…

How do I get the USB cable?

What happens if I do not apply enough blood on…

What type of measurements can be flagged?

Do I lose the memory or the time and date setting…

Why must the visual color check be realized…

Which depth setting should I use?

Can the Accu-Chek Softclix lancing device be used…

Can the first blood drop be used for a blood…

How do I use the clear alternative site testing…

Can I use a lancet more than once?

Can the Accu-Chek Softclix lancing device be used…

Can I continue to use my Accu-Chek lancing device…

How do I use the Accu-Chek Softclix lancing…

How should I safely dispose of used lancets?

What can I do to ensure I obtain enough blood?

What happens if expired lancets are used?

What is the right way to clean the Accu-Chek…

What is the difference between the Accu-Chek…

Does the Accu-Chek FastClix lancing device…

Why isn’t the AST cap for the Accu-Chek FastClix…

Can the Accu-Chek FastClix lancing device be used…

Do the Accu-Chek FastClix lancets contain latex?

Where can I buy the Accu-Chek FastClix lancing…

Can the Accu-Chek FastClix lancing device be used…

Can I use a lancet more than once?

Can I re-select a lancet used before?

Can I reuse a drum?

What happens if I use an expired drum?

What is the right way to store the drums?

How often do I need to change my infusion set?

How do I safely dispose of a used drum?

Which other drums or lancets are compatible for…

Can the Accu-Chek FastClix lancing device be used…

What is the patented Clixmotion technology?

Do the Accu-Chek infusion sets contain softening…

Can my infusion set cause an allergic reaction?

How do I run a blood glucose test on a non-…

What can I do about pain at the infusion site?

Which penetration depth setting should I use?

My lifestyle is active—always on the go. Can I…

How can I get my infusion set to stick during the…

Which pump does my set fit on?

Can the Accu-Chek Link Assist Plus insertion…

Do I need professional training before using the…

Do I have to pinch my skin for the insertion with…

How should I clean the Accu-Chek Link Assist Plus…

How should I dispose of the Accu-Chek Link Assist…

Can I activate the Accu-Chek Link Assist Plus…

Which infusion sets work with the Accu-Chek Link…

Who can use the Accu-Chek Link Assist Plus…

Why is the Accu-Chek Link Assist Plus insertion…

Why should I use the Accu-Chek Link Assist Plus…

What types of information can I track with the…

How can I share information from my Accu-Chek…

Which Accu-Chek products can be used with the…

How do I connect the Accu-Chek Smart Pix device…

Can I use the Accu-Chek Smart Pix device reader…

Do I need to load the Accu-Chek Smart Pix…

How do I connect the Accu-Chek Smart Pix cable to…

Can I download information to the Accu-Chek Smart…

Can the Accu-Chek Smart Pix device reader store…

What do the error signals mean?

What if I don't get an error, but the device…

How can I download the Accu-Chek Smart Pix device…

How can I know which version of the Accu-Chek…

Is the Accu-Chek Smart Pix device reader…

What types of health information can I track with…

Can I print the reports and create graphs in…

Can features be turned off if they are not being…

What advanced reporting options does the Accu-…

Can I print, email and fax information from the…

What is auto-detect?

What is the population management tool?

Why does the Accu-Chek 360° diabetes management…

What is the communication range between the Accu-…

What if my pump displays a warning, but I'm…

Do the devices come as a set, or are they…

Can I use the insulin pump or meter separately?

Can the Accu-Chek Spirit Combo insulin pump…

Can the Accu-Chek 360° diabetes management system…

How do I connect the Accu-Chek 360° reader to my…

Do I have to buy a separate computer cable for…

How often do the battery cover and the adapter…

What software can I use to download data from my…

Is there a pre-filled cartridge for the Accu-Chek…

What types of insulin can I use with the Accu-…

What test strips does the Accu-Chek Aviva/…

Do I need to code the Accu-Chek Aviva Combo meter?

What batteries are used with the Accu-Chek Spirit…

How long does the battery last?

What batteries are used with the Accu-Chek Aviva/…

How do I configure the Accu-Chek Spirit Combo…

Is radiation from Bluetooth harmful? Is it…

Is the Accu-Chek Combo system waterproof?

What blood glucose meters can be paired with the…

What happens if I forget my Accu-Chek Aviva/…

What if my Accu-Chek Aviva/Performa Combo meter…

If I lose my Accu-Chek Aviva/Performa Combo meter…

Besides a pump and insulin, what other supplies…

Do I have to have surgery?

Do you still use a needle with the infusion set…

Does an insulin pump work better than injections?

Does it hurt to wear an infusion set?

How do I get in touch with other insulin pump…

How long does it take to get started on an…

How long have insulin pumps been available?

How much do supplies cost?

How safe are insulin pumps?

If I use an insulin pump will I automatically…

What is a basal rate?

What is a bolus?

What is it like wearing a pump 24 hours a day?

What type of insulin is used with a pump?

Where can I wear my insulin pump so people won…

Can I wear the insulin pump during air travel /…

What is occlusion detection?

At which altitudes above sea level can the Accu-…

Can I use the Accu-Chek 360° software on a Mac?

Can the first blood drop be used for glucose…

How does the Accu-Chek lancing devices help…

How do I change the lancet drum?

How do I run a blood glucose test on a non-…

How do I safely dispose of a used lancet drum?

How do I use the Accu-Chek Multiclix lancing…

Which penetration depth setting should I use?

Are any of the materials used in the lancets…

Can the Accu-Chek Multiclix lancing device be…

Can I change to the next lancet while the device…

Can I reuse a lancet drum?

Can I use a lancet more than once?

What happens if expired lancets are used?

What if I draw no blood at all?

What if I have problems changing to the next…

What if the Accu-Chek Multiclix lancing device…

How does the Accu-Chek 360° diabetes management…

What Accu-Chek products can be used with Accu-…

How does Roche assure that the Accu-Chek Performa…

What is the right way to clean the Accu-Chek…

What is the right way to store the lancet drums?

What are the advantages of the Accu-Chek Combo…

How do the insulin pump and diabetes manager…

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

CAN PEN NEEDLES BE STORED IN THE REFRIGERATOR?

HOW DO I DISPOSE OF USED PEN NEEDLES?

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM OVERWEIGHT?

WHAT ARE SOME OF THE ADDED BENEFITS OF SHORTER…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP WITH…

REQUESTS FOR DESIGN INFO RE: PEN NEEDLES

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS (…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT ARE THE NEEDLE LENGTHS?

WHAT IS THE RECOMMENDED INJECTION TECHNIQUE FOR…

WHERE ARE PEN NEEDLES MADE (MANUFACTURED)?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

WHY ARE THE TABS DIFFERENT COLORS? WHAT DOES THIS…

Does the Accu-Chek Multiclix lancing device…

Where can I get an Accu-Chek Guide meter?

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP…

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

Can I get a loaner pump when I travel?

Can I use the Accu-Chek Combo system while…

What is an insulin pump?

Does the meter provide information if the test…

Is it possible to use the old test strip with…

Does it hurt to wear an infusion set?

What can I do to ensure I obtain enough blood?

Can I continue to use my Accu-Chek lancing…

Can the Accu-Chek Softclix lancing device be…

Can I use a lancet more than once?

How do I safely dispose of a used drum?

What happens if I use an expired drum?

Can I reuse a drum?

Can the Accu-Chek FastClix lancing device be…

Can the Accu-Chek FastClix lancing device be…

Why isn’t the AST cap for the Accu-Chek FastClix…

Is the Accu-Chek Performa system approved for…

Can I delete stored results?

Can I use the Bluetooth signal on a plane? How do…

What is the Accu-Chek® Solo tubeless patch pump…

Is it possible to test the Accu-Chek® Solo…

For whom is the Accu-Chek® Solo tubeless patch…

Is there a CGM connectivity to the Accu-Chek®…

Can I use my smartphone to control the Accu-Chek…

What makes the Accu-Chek® Solo tubeless patch…

What makes the Accu-Chek® Solo tubeless patch…

Other categories

Check other FAQ categories by clicking on the below category names.

General questions

What are the advantages of the Accu-Chek Combo system?

The Accu-Chek Combo system consists of the Accu-Chek Spirit Combo insulin pump and the Accu-Chek Aviva/Performa Combo diabetes manager to provide blood glucose testing, bolus advice, remote control of the pump and extensive data management capabilities. It's discreet, customizable to your own needs and designed to be easy to use.

Will my data be lost when the batteries are…

What type of batteries are used?

Where can I get an Accu-Chek Guide meter?

How accurate is the new system?

What test strips are used with the Accu-Chek…

How does the bolus calculator work?

Can I use the Accu-Chek Combo system while…

How should my meter tests compare with lab…

Is the Accu-Chek Performa system approved for use…

Is it possible to use the new test strip with the…

Is it possible to use the old test strip with the…

What are the main differences between the old and…

What are the main differences between the old and…

Is it possible to test with different blood…

How does the data transfer work with the new…

How do I get the USB cable?

What happens if I do not apply enough blood on…

What type of measurements can be flagged?

Do I lose the memory or the time and date setting…

Why must the visual color check be realized…

Which depth setting should I use?

Can the Accu-Chek Softclix lancing device be used…

Can the first blood drop be used for a blood…

How do I use the clear alternative site testing…

Can I use a lancet more than once?

Can the Accu-Chek Softclix lancing device be used…

Can I continue to use my Accu-Chek lancing device…

How do I use the Accu-Chek Softclix lancing…

How should I safely dispose of used lancets?

What can I do to ensure I obtain enough blood?

What happens if expired lancets are used?

What is the right way to clean the Accu-Chek…

What is the difference between the Accu-Chek…

Does the Accu-Chek FastClix lancing device…

Why isn’t the AST cap for the Accu-Chek FastClix…

Can the Accu-Chek FastClix lancing device be used…

Do the Accu-Chek FastClix lancets contain latex?

Where can I buy the Accu-Chek FastClix lancing…

Can the Accu-Chek FastClix lancing device be used…

Can I use a lancet more than once?

Can I re-select a lancet used before?

Can I reuse a drum?

What happens if I use an expired drum?

What is the right way to store the drums?

How often do I need to change my infusion set?

How do I safely dispose of a used drum?

Which other drums or lancets are compatible for…

Can the Accu-Chek FastClix lancing device be used…

What is the patented Clixmotion technology?

Do the Accu-Chek infusion sets contain softening…

Can my infusion set cause an allergic reaction?

How do I run a blood glucose test on a non-…

What can I do about pain at the infusion site?

Which penetration depth setting should I use?

My lifestyle is active—always on the go. Can I…

How can I get my infusion set to stick during the…

Which pump does my set fit on?

Can the Accu-Chek Link Assist Plus insertion…

Do I need professional training before using the…

Do I have to pinch my skin for the insertion with…

How should I clean the Accu-Chek Link Assist Plus…

How should I dispose of the Accu-Chek Link Assist…

Can I activate the Accu-Chek Link Assist Plus…

Which infusion sets work with the Accu-Chek Link…

Who can use the Accu-Chek Link Assist Plus…

Why is the Accu-Chek Link Assist Plus insertion…

Why should I use the Accu-Chek Link Assist Plus…

What types of information can I track with the…

How can I share information from my Accu-Chek…

Which Accu-Chek products can be used with the…

How do I connect the Accu-Chek Smart Pix device…

Can I use the Accu-Chek Smart Pix device reader…

Do I need to load the Accu-Chek Smart Pix…

How do I connect the Accu-Chek Smart Pix cable to…

Can I download information to the Accu-Chek Smart…

Can the Accu-Chek Smart Pix device reader store…

What do the error signals mean?

What if I don't get an error, but the device…

How can I download the Accu-Chek Smart Pix device…

How can I know which version of the Accu-Chek…

Is the Accu-Chek Smart Pix device reader…

What types of health information can I track with…

Can I print the reports and create graphs in…

Can features be turned off if they are not being…

What advanced reporting options does the Accu-…

Can I print, email and fax information from the…

What is auto-detect?

What is the population management tool?

Why does the Accu-Chek 360° diabetes management…

What is the communication range between the Accu-…

What if my pump displays a warning, but I'm…

Do the devices come as a set, or are they…

Can I use the insulin pump or meter separately?

Can the Accu-Chek Spirit Combo insulin pump…

Can the Accu-Chek 360° diabetes management system…

How do I connect the Accu-Chek 360° reader to my…

Do I have to buy a separate computer cable for…

How often do the battery cover and the adapter…

What software can I use to download data from my…

Is there a pre-filled cartridge for the Accu-Chek…

What types of insulin can I use with the Accu-…

What test strips does the Accu-Chek Aviva/…

Do I need to code the Accu-Chek Aviva Combo meter?

What batteries are used with the Accu-Chek Spirit…

How long does the battery last?

What batteries are used with the Accu-Chek Aviva/…

How do I configure the Accu-Chek Spirit Combo…

Is radiation from Bluetooth harmful? Is it…

Is the Accu-Chek Combo system waterproof?

What blood glucose meters can be paired with the…

What happens if I forget my Accu-Chek Aviva/…

What if my Accu-Chek Aviva/Performa Combo meter…

If I lose my Accu-Chek Aviva/Performa Combo meter…

Besides a pump and insulin, what other supplies…

Do I have to have surgery?

Do you still use a needle with the infusion set…

Does an insulin pump work better than injections?

Does it hurt to wear an infusion set?

How do I get in touch with other insulin pump…

How long does it take to get started on an…

How long have insulin pumps been available?

How much do supplies cost?

How safe are insulin pumps?

If I use an insulin pump will I automatically…

What is a basal rate?

What is a bolus?

What is it like wearing a pump 24 hours a day?

What type of insulin is used with a pump?

Where can I wear my insulin pump so people won…

Can I wear the insulin pump during air travel /…

What is occlusion detection?

At which altitudes above sea level can the Accu-…

Can I use the Accu-Chek 360° software on a Mac?

Can the first blood drop be used for glucose…

How does the Accu-Chek lancing devices help…

How do I change the lancet drum?

How do I run a blood glucose test on a non-…

How do I safely dispose of a used lancet drum?

How do I use the Accu-Chek Multiclix lancing…

Which penetration depth setting should I use?

Are any of the materials used in the lancets…

Can the Accu-Chek Multiclix lancing device be…

Can I change to the next lancet while the device…

Can I reuse a lancet drum?

Can I use a lancet more than once?

What happens if expired lancets are used?

What if I draw no blood at all?

What if I have problems changing to the next…

What if the Accu-Chek Multiclix lancing device…

How does the Accu-Chek 360° diabetes management…

What Accu-Chek products can be used with Accu-…

How does Roche assure that the Accu-Chek Performa…

What is the right way to clean the Accu-Chek…

What is the right way to store the lancet drums?

How can I share information from the Accu-Chek…

How do the insulin pump and diabetes manager…

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

CAN PEN NEEDLES BE STORED IN THE REFRIGERATOR?

HOW DO I DISPOSE OF USED PEN NEEDLES?

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM OVERWEIGHT?

WHAT ARE SOME OF THE ADDED BENEFITS OF SHORTER…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP WITH…

REQUESTS FOR DESIGN INFO RE: PEN NEEDLES

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS (…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT ARE THE NEEDLE LENGTHS?

WHAT IS THE RECOMMENDED INJECTION TECHNIQUE FOR…

WHERE ARE PEN NEEDLES MADE (MANUFACTURED)?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

WHY ARE THE TABS DIFFERENT COLORS? WHAT DOES THIS…

Does the Accu-Chek Multiclix lancing device…

Where can I get an Accu-Chek Guide meter?

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP…

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

Can I get a loaner pump when I travel?

Can I use the Accu-Chek Combo system while…

What is an insulin pump?

Does the meter provide information if the test…

Is it possible to use the old test strip with…

Does it hurt to wear an infusion set?

What can I do to ensure I obtain enough blood?

Can I continue to use my Accu-Chek lancing…

Can the Accu-Chek Softclix lancing device be…

Can I use a lancet more than once?

How do I safely dispose of a used drum?

What happens if I use an expired drum?

Can I reuse a drum?

Can the Accu-Chek FastClix lancing device be…

Can the Accu-Chek FastClix lancing device be…

Why isn’t the AST cap for the Accu-Chek FastClix…

Is the Accu-Chek Performa system approved for…

Can I delete stored results?

Can I use the Bluetooth signal on a plane? How do…

What is the Accu-Chek® Solo tubeless patch pump…

Is it possible to test the Accu-Chek® Solo…

For whom is the Accu-Chek® Solo tubeless patch…

Is there a CGM connectivity to the Accu-Chek®…

Can I use my smartphone to control the Accu-Chek…

What makes the Accu-Chek® Solo tubeless patch…

What makes the Accu-Chek® Solo tubeless patch…

Other categories

Check other FAQ categories by clicking on the below category names.

General questions

What is the right way to store the lancet drums?

Keep your lancet drums clean and protect them from extremes of temperature. Do not store them in a hot car or in the refrigerator.

Will my data be lost when the batteries are…

What type of batteries are used?

Where can I get an Accu-Chek Guide meter?

How accurate is the new system?

What test strips are used with the Accu-Chek…

How does the bolus calculator work?

Can I use the Accu-Chek Combo system while…

How should my meter tests compare with lab…

Is the Accu-Chek Performa system approved for use…

Is it possible to use the new test strip with the…

Is it possible to use the old test strip with the…

What are the main differences between the old and…

What are the main differences between the old and…

Is it possible to test with different blood…

How does the data transfer work with the new…

How do I get the USB cable?

What happens if I do not apply enough blood on…

What type of measurements can be flagged?

Do I lose the memory or the time and date setting…

Why must the visual color check be realized…

Which depth setting should I use?

Can the Accu-Chek Softclix lancing device be used…

Can the first blood drop be used for a blood…

How do I use the clear alternative site testing…

Can I use a lancet more than once?

Can the Accu-Chek Softclix lancing device be used…

Can I continue to use my Accu-Chek lancing device…

How do I use the Accu-Chek Softclix lancing…

How should I safely dispose of used lancets?

What can I do to ensure I obtain enough blood?

What happens if expired lancets are used?

What is the right way to clean the Accu-Chek…

What is the difference between the Accu-Chek…

Does the Accu-Chek FastClix lancing device…

Why isn’t the AST cap for the Accu-Chek FastClix…

Can the Accu-Chek FastClix lancing device be used…

Do the Accu-Chek FastClix lancets contain latex?

Where can I buy the Accu-Chek FastClix lancing…

Can the Accu-Chek FastClix lancing device be used…

Can I use a lancet more than once?

Can I re-select a lancet used before?

Can I reuse a drum?

What happens if I use an expired drum?

What is the right way to store the drums?

How often do I need to change my infusion set?

How do I safely dispose of a used drum?

Which other drums or lancets are compatible for…

Can the Accu-Chek FastClix lancing device be used…

What is the patented Clixmotion technology?

Do the Accu-Chek infusion sets contain softening…

Can my infusion set cause an allergic reaction?

How do I run a blood glucose test on a non-…

What can I do about pain at the infusion site?

Which penetration depth setting should I use?

My lifestyle is active—always on the go. Can I…

How can I get my infusion set to stick during the…

Which pump does my set fit on?

Can the Accu-Chek Link Assist Plus insertion…

Do I need professional training before using the…

Do I have to pinch my skin for the insertion with…

How should I clean the Accu-Chek Link Assist Plus…

How should I dispose of the Accu-Chek Link Assist…

Can I activate the Accu-Chek Link Assist Plus…

Which infusion sets work with the Accu-Chek Link…

Who can use the Accu-Chek Link Assist Plus…

Why is the Accu-Chek Link Assist Plus insertion…

Why should I use the Accu-Chek Link Assist Plus…

What types of information can I track with the…

How can I share information from my Accu-Chek…

Which Accu-Chek products can be used with the…

How do I connect the Accu-Chek Smart Pix device…

Can I use the Accu-Chek Smart Pix device reader…

Do I need to load the Accu-Chek Smart Pix…

How do I connect the Accu-Chek Smart Pix cable to…

Can I download information to the Accu-Chek Smart…

Can the Accu-Chek Smart Pix device reader store…

What do the error signals mean?

What if I don't get an error, but the device…

How can I download the Accu-Chek Smart Pix device…

How can I know which version of the Accu-Chek…

Is the Accu-Chek Smart Pix device reader…

What types of health information can I track with…

Can I print the reports and create graphs in…

Can features be turned off if they are not being…

What advanced reporting options does the Accu-…

Can I print, email and fax information from the…

What is auto-detect?

What is the population management tool?

Why does the Accu-Chek 360° diabetes management…

What is the communication range between the Accu-…

What if my pump displays a warning, but I'm…

Do the devices come as a set, or are they…

Can I use the insulin pump or meter separately?

Can the Accu-Chek Spirit Combo insulin pump…

Can the Accu-Chek 360° diabetes management system…

How do I connect the Accu-Chek 360° reader to my…

Do I have to buy a separate computer cable for…

How often do the battery cover and the adapter…

What software can I use to download data from my…

Is there a pre-filled cartridge for the Accu-Chek…

What types of insulin can I use with the Accu-…

What test strips does the Accu-Chek Aviva/…

Do I need to code the Accu-Chek Aviva Combo meter?

What batteries are used with the Accu-Chek Spirit…

How long does the battery last?

What batteries are used with the Accu-Chek Aviva/…

How do I configure the Accu-Chek Spirit Combo…

Is radiation from Bluetooth harmful? Is it…

Is the Accu-Chek Combo system waterproof?

What blood glucose meters can be paired with the…

What happens if I forget my Accu-Chek Aviva/…

What if my Accu-Chek Aviva/Performa Combo meter…

If I lose my Accu-Chek Aviva/Performa Combo meter…

Besides a pump and insulin, what other supplies…

Do I have to have surgery?

Do you still use a needle with the infusion set…

Does an insulin pump work better than injections?

Does it hurt to wear an infusion set?

How do I get in touch with other insulin pump…

How long does it take to get started on an…

How long have insulin pumps been available?

How much do supplies cost?

How safe are insulin pumps?

If I use an insulin pump will I automatically…

What is a basal rate?

What is a bolus?

What is it like wearing a pump 24 hours a day?

What type of insulin is used with a pump?

Where can I wear my insulin pump so people won…

Can I wear the insulin pump during air travel /…

What is occlusion detection?

At which altitudes above sea level can the Accu-…

Can I use the Accu-Chek 360° software on a Mac?

Can the first blood drop be used for glucose…

How does the Accu-Chek lancing devices help…

How do I change the lancet drum?

How do I run a blood glucose test on a non-…

How do I safely dispose of a used lancet drum?

How do I use the Accu-Chek Multiclix lancing…

Which penetration depth setting should I use?

Are any of the materials used in the lancets…

Can the Accu-Chek Multiclix lancing device be…

Can I change to the next lancet while the device…

Can I reuse a lancet drum?

Can I use a lancet more than once?

What happens if expired lancets are used?

What if I draw no blood at all?

What if I have problems changing to the next…

What if the Accu-Chek Multiclix lancing device…

How does the Accu-Chek 360° diabetes management…

What Accu-Chek products can be used with Accu-…

How does Roche assure that the Accu-Chek Performa…

What is the right way to clean the Accu-Chek…

What are the advantages of the Accu-Chek Combo…

How can I share information from the Accu-Chek…

How do the insulin pump and diabetes manager…

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

CAN PEN NEEDLES BE STORED IN THE REFRIGERATOR?

HOW DO I DISPOSE OF USED PEN NEEDLES?

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM OVERWEIGHT?

WHAT ARE SOME OF THE ADDED BENEFITS OF SHORTER…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP WITH…

REQUESTS FOR DESIGN INFO RE: PEN NEEDLES

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS (…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT ARE THE NEEDLE LENGTHS?

WHAT IS THE RECOMMENDED INJECTION TECHNIQUE FOR…

WHERE ARE PEN NEEDLES MADE (MANUFACTURED)?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

WHY ARE THE TABS DIFFERENT COLORS? WHAT DOES THIS…

Does the Accu-Chek Multiclix lancing device…

Where can I get an Accu-Chek Guide meter?

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP…

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

Can I get a loaner pump when I travel?

Can I use the Accu-Chek Combo system while…

What is an insulin pump?

Does the meter provide information if the test…

Is it possible to use the old test strip with…

Does it hurt to wear an infusion set?

What can I do to ensure I obtain enough blood?

Can I continue to use my Accu-Chek lancing…

Can the Accu-Chek Softclix lancing device be…

Can I use a lancet more than once?

How do I safely dispose of a used drum?

What happens if I use an expired drum?

Can I reuse a drum?

Can the Accu-Chek FastClix lancing device be…

Can the Accu-Chek FastClix lancing device be…

Why isn’t the AST cap for the Accu-Chek FastClix…

Is the Accu-Chek Performa system approved for…

Can I delete stored results?

Can I use the Bluetooth signal on a plane? How do…

What is the Accu-Chek® Solo tubeless patch pump…

Is it possible to test the Accu-Chek® Solo…

For whom is the Accu-Chek® Solo tubeless patch…

Is there a CGM connectivity to the Accu-Chek®…

Can I use my smartphone to control the Accu-Chek…

What makes the Accu-Chek® Solo tubeless patch…

What makes the Accu-Chek® Solo tubeless patch…

Other categories

Check other FAQ categories by clicking on the below category names.

General questions

What is the right way to clean the Accu-Chek Multiclix lancing device and how often should I clean it?

Clean your lancing device regularly to keep it in good working condition. If any blood gets on it, always wipe it away immediately. Clean the outside of the lancing device only. Wipe it once a week with a cloth lightly moistened with water. To disinfect, use 70 % isopropanol. Check your package insert for detailed instructions on how to clean the lancing device.

Will my data be lost when the batteries are…

What type of batteries are used?

Where can I get an Accu-Chek Guide meter?

How accurate is the new system?

What test strips are used with the Accu-Chek…

How does the bolus calculator work?

Can I use the Accu-Chek Combo system while…

How should my meter tests compare with lab…

Is the Accu-Chek Performa system approved for use…

Is it possible to use the new test strip with the…

Is it possible to use the old test strip with the…

What are the main differences between the old and…

What are the main differences between the old and…

Is it possible to test with different blood…

How does the data transfer work with the new…

How do I get the USB cable?

What happens if I do not apply enough blood on…

What type of measurements can be flagged?

Do I lose the memory or the time and date setting…

Why must the visual color check be realized…

Which depth setting should I use?

Can the Accu-Chek Softclix lancing device be used…

Can the first blood drop be used for a blood…

How do I use the clear alternative site testing…

Can I use a lancet more than once?

Can the Accu-Chek Softclix lancing device be used…

Can I continue to use my Accu-Chek lancing device…

How do I use the Accu-Chek Softclix lancing…

How should I safely dispose of used lancets?

What can I do to ensure I obtain enough blood?

What happens if expired lancets are used?

What is the right way to clean the Accu-Chek…

What is the difference between the Accu-Chek…

Does the Accu-Chek FastClix lancing device…

Why isn’t the AST cap for the Accu-Chek FastClix…

Can the Accu-Chek FastClix lancing device be used…

Do the Accu-Chek FastClix lancets contain latex?

Where can I buy the Accu-Chek FastClix lancing…

Can the Accu-Chek FastClix lancing device be used…

Can I use a lancet more than once?

Can I re-select a lancet used before?

Can I reuse a drum?

What happens if I use an expired drum?

What is the right way to store the drums?

How often do I need to change my infusion set?

How do I safely dispose of a used drum?

Which other drums or lancets are compatible for…

Can the Accu-Chek FastClix lancing device be used…

What is the patented Clixmotion technology?

Do the Accu-Chek infusion sets contain softening…

Can my infusion set cause an allergic reaction?

How do I run a blood glucose test on a non-…

What can I do about pain at the infusion site?

Which penetration depth setting should I use?

My lifestyle is active—always on the go. Can I…

How can I get my infusion set to stick during the…

Which pump does my set fit on?

Can the Accu-Chek Link Assist Plus insertion…

Do I need professional training before using the…

Do I have to pinch my skin for the insertion with…

How should I clean the Accu-Chek Link Assist Plus…

How should I dispose of the Accu-Chek Link Assist…

Can I activate the Accu-Chek Link Assist Plus…

Which infusion sets work with the Accu-Chek Link…

Who can use the Accu-Chek Link Assist Plus…

Why is the Accu-Chek Link Assist Plus insertion…

Why should I use the Accu-Chek Link Assist Plus…

What types of information can I track with the…

How can I share information from my Accu-Chek…

Which Accu-Chek products can be used with the…

How do I connect the Accu-Chek Smart Pix device…

Can I use the Accu-Chek Smart Pix device reader…

Do I need to load the Accu-Chek Smart Pix…

How do I connect the Accu-Chek Smart Pix cable to…

Can I download information to the Accu-Chek Smart…

Can the Accu-Chek Smart Pix device reader store…

What do the error signals mean?

What if I don't get an error, but the device…

How can I download the Accu-Chek Smart Pix device…

How can I know which version of the Accu-Chek…

Is the Accu-Chek Smart Pix device reader…

What types of health information can I track with…

Can I print the reports and create graphs in…

Can features be turned off if they are not being…

What advanced reporting options does the Accu-…

Can I print, email and fax information from the…

What is auto-detect?

What is the population management tool?

Why does the Accu-Chek 360° diabetes management…

What is the communication range between the Accu-…

What if my pump displays a warning, but I'm…

Do the devices come as a set, or are they…

Can I use the insulin pump or meter separately?

Can the Accu-Chek Spirit Combo insulin pump…

Can the Accu-Chek 360° diabetes management system…

How do I connect the Accu-Chek 360° reader to my…

Do I have to buy a separate computer cable for…

How often do the battery cover and the adapter…

What software can I use to download data from my…

Is there a pre-filled cartridge for the Accu-Chek…

What types of insulin can I use with the Accu-…

What test strips does the Accu-Chek Aviva/…

Do I need to code the Accu-Chek Aviva Combo meter?

What batteries are used with the Accu-Chek Spirit…

How long does the battery last?

What batteries are used with the Accu-Chek Aviva/…

How do I configure the Accu-Chek Spirit Combo…

Is radiation from Bluetooth harmful? Is it…

Is the Accu-Chek Combo system waterproof?

What blood glucose meters can be paired with the…

What happens if I forget my Accu-Chek Aviva/…

What if my Accu-Chek Aviva/Performa Combo meter…

If I lose my Accu-Chek Aviva/Performa Combo meter…

Besides a pump and insulin, what other supplies…

Do I have to have surgery?

Do you still use a needle with the infusion set…

Does an insulin pump work better than injections?

Does it hurt to wear an infusion set?

How do I get in touch with other insulin pump…

How long does it take to get started on an…

How long have insulin pumps been available?

How much do supplies cost?

How safe are insulin pumps?

If I use an insulin pump will I automatically…

What is a basal rate?

What is a bolus?

What is it like wearing a pump 24 hours a day?

What type of insulin is used with a pump?

Where can I wear my insulin pump so people won…

Can I wear the insulin pump during air travel /…

What is occlusion detection?

At which altitudes above sea level can the Accu-…

Can I use the Accu-Chek 360° software on a Mac?

Can the first blood drop be used for glucose…

How does the Accu-Chek lancing devices help…

How do I change the lancet drum?

How do I run a blood glucose test on a non-…

How do I safely dispose of a used lancet drum?

How do I use the Accu-Chek Multiclix lancing…

Which penetration depth setting should I use?

Are any of the materials used in the lancets…

Can the Accu-Chek Multiclix lancing device be…

Can I change to the next lancet while the device…

Can I reuse a lancet drum?

Can I use a lancet more than once?

What happens if expired lancets are used?

What if I draw no blood at all?

What if I have problems changing to the next…

What if the Accu-Chek Multiclix lancing device…

How does the Accu-Chek 360° diabetes management…

What Accu-Chek products can be used with Accu-…

How does Roche assure that the Accu-Chek Performa…

What is the right way to store the lancet drums?

What are the advantages of the Accu-Chek Combo…

How can I share information from the Accu-Chek…

How do the insulin pump and diabetes manager…

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

CAN PEN NEEDLES BE STORED IN THE REFRIGERATOR?

HOW DO I DISPOSE OF USED PEN NEEDLES?

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM OVERWEIGHT?

WHAT ARE SOME OF THE ADDED BENEFITS OF SHORTER…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP WITH…

REQUESTS FOR DESIGN INFO RE: PEN NEEDLES

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS (…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT ARE THE NEEDLE LENGTHS?

WHAT IS THE RECOMMENDED INJECTION TECHNIQUE FOR…

WHERE ARE PEN NEEDLES MADE (MANUFACTURED)?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

WHY ARE THE TABS DIFFERENT COLORS? WHAT DOES THIS…

Does the Accu-Chek Multiclix lancing device…

Where can I get an Accu-Chek Guide meter?

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP…

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

Can I get a loaner pump when I travel?

Can I use the Accu-Chek Combo system while…

What is an insulin pump?

Does the meter provide information if the test…

Is it possible to use the old test strip with…

Does it hurt to wear an infusion set?

What can I do to ensure I obtain enough blood?

Can I continue to use my Accu-Chek lancing…

Can the Accu-Chek Softclix lancing device be…

Can I use a lancet more than once?

How do I safely dispose of a used drum?

What happens if I use an expired drum?

Can I reuse a drum?

Can the Accu-Chek FastClix lancing device be…

Can the Accu-Chek FastClix lancing device be…

Why isn’t the AST cap for the Accu-Chek FastClix…

Is the Accu-Chek Performa system approved for…

Can I delete stored results?

Can I use the Bluetooth signal on a plane? How do…

What is the Accu-Chek® Solo tubeless patch pump…

Is it possible to test the Accu-Chek® Solo…

For whom is the Accu-Chek® Solo tubeless patch…

Is there a CGM connectivity to the Accu-Chek®…

Can I use my smartphone to control the Accu-Chek…

What makes the Accu-Chek® Solo tubeless patch…

What makes the Accu-Chek® Solo tubeless patch…

Other categories

Check other FAQ categories by clicking on the below category names.

Testing blood sugar (glucose)

How do I run a blood sugar test on a non-fingertip site?

Your Accu-Chek lancing device has a special plastic cap designed for testing on other areas of the body. Talk with your healthcare professional before deciding if alternate site testing is right for you.

Note: Do not use the special plastic cap when testing at the fingertip. Follow the steps for fingertip testing, with a few differences:

  1. Use the clear or gray cap.
  2. You may need a deeper setting. Try 3 for palm testing or 5-1/2 for forearm or upper arm testing. (These are suggested settings; yours may differ.)
  3. Press the opening of the clear or gray cap firmly against a fleshy area of the non-fingertip site. Press the lancing device up and down in a slow pumping motion to assist the flow of blood.
  4. Keep steady pressure on the area, then press and release the plunger. Do not be afraid to apply pressure to the area with the lancing device to assist the flow of blood. Continue to press the cap against the site for a few seconds to allow blood to come to the surface.

How can I make it easier to get a drop of blood?

How large is the sample size for a blood sugar…

Why does the test sometimes start even if yellow…

What happens if I do not apply enough blood on…

Can I use a blood sample from other areas on my…

Other categories

Check other FAQ categories by clicking on the below category names.

Special Features

What types of averages are available?

There are three types of averages: general, pre-meal and post-meal. To view results and averages, press and release left and right arrows to view stored results. The most recent test result appears on the display.

  • Press the left arrow to view previous test results from newest to oldest.
  • Press the right arrow to view 7-, 14-, 30- and 90-day general averages.
  • Continue to press the right arrow to view 7-, 14-, 30- and 90-day pre-meal and post-meal averages.

Does the meter support a reminder function?

How do the test reminders work?

Can I silence the test reminder if needed?

What software may be used with my Accu-Chek blood…

Can I delete stored results?

Does the meter provide information if the test…

What type of test results can be marked?

Other categories

Check other FAQ categories by clicking on the below category names.

Special Features

What type of test results can be marked?

1. Perform a test. The result appears on the display.
2. Leave the test strip in the meter. Press and release or to toggle through test result markers and the post-meal reminder:

  • Pre -meal marker
  • Pre-meal marker with post-meal reminder
  • Post-meal marker
  • General marker

3. When the marker or test reminder you wish to select appears on the display, remove the test strip from the meter.
 

Does the meter support a reminder function?

How do the test reminders work?

Can I silence the test reminder if needed?

What software may be used with my Accu-Chek blood…

Can I delete stored results?

Does the meter provide information if the test…

What types of averages are available?

Other categories

Check other FAQ categories by clicking on the below category names.