Data management

How can I share my BGM and CGM data with my healthcare professional?

Generate a sharing code and give this to your healthcare professional

Open mySugr and select More (iOS users) or the Menu icon on the top left (Android users). Select Data sharing. Scroll down to "Generate code" and select it. Share this code with your healthcare professional.

 


 

How can I share my data with my diabetes care…

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Data management

How long and where will data be stored in the mySugr app? Can I delete my data from the mySugr app?

mySugr app stores unlimited data on backend indefinitely. CGM values do not show up on Logbook as single entries, it is not possible to delete CGM data only. Manually entered or imported blood glucose data can be deleted from Logbook. At the moment calibrated values do not show up on Logbook, and therefore cannot be deleted. Insulin entries that come from connected hardware or services also cannot be removed.

If you would like to delete your data, go to More > Manage Account > Manage information > Delete Account.

Please note that individual data cannot be deleted on its own; removing data requires deleting your Accu-Chek Account.

How can I share my data with my diabetes care…

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How can I share my BGM and CGM data with my…

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Data management

Is mySugr Glucose Insights compatible with other diabetes management software?

At the time of launch, you can only use mySugr Glucose Insights with the Accu-Chek SmartGuide CGM sensor and the Accu-Chek Care platform.

How can I share my data with my diabetes care…

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Data management

What type of data is shared with the Accu-Chek Care platform?

mySugr Glucose Insights exchanges the following data with the Accu-Chek® Care platform:
CGM data.
mySugr Logbook data.
Error messages.
Maintenance messages.
Warnings.
User settings (for example, target ranges).


mySugr Glucose Insights restores the last 6 months of data from your account when you sign in.

Don’t use restored data to make therapy decisions, such as insulin dosing. Only use current data from a connected sensor to make therapy decisions, such as insulin dosing.

How can I share my data with my diabetes care…

Is mySugr Glucose Insights compatible with other…

How long and where will data be stored in the…

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Data management

How can I share my data with my diabetes care team?

If your diabetes care team uses the Accu-Chek Care platform, you can allow them to see your data in the Accu-Chek Care platform by sharing the access pin code displayed under Manage Account in the mySugr app.

If your diabetes care team does not use the Accu-Chek Care platform, you can send them a report via email. With mySugr Glucose Insights you can export your glucose profile (Ambulatory Glucose Profile) and glucose patterns in multiple formats: PDF, CSV, Excel.

What type of data is shared with the Accu-Chek…

Is mySugr Glucose Insights compatible with other…

How long and where will data be stored in the…

How can I share my BGM and CGM data with my…

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Accu-Chek SmartGuide Sensor

How accurate is the Accu-Chek SmartGuide CGM sensor?

The overall MARD (Mean Absolute Relative Deviation) of the Accu-Chek SmartGuide sensor is 9.2%. 

For more information see the chapter Technical Data in the Accu-Chek SmartGuide device User's Manual.

How accurate is the Accu-Chek SmartGuide CGM…

What does "Trend Mode" / "Therapy…

Why is calibration required for the Accu-Chek…

How does the calibration work?

Does the Accu-Chek SmartGuide sensor require…

What do I do if I have the feeling that my sensor…

How can I check whether the sensor delivers…

How do I pair the sensor with the Accu-Chek…

How do I dispose of the used sensor and inserter?

Can I reuse the sensor and adhesive?

How do I remove the sensor?

How long before the Accu-Chek SmartGuide sensor…

Can I wear the sensor when I get an X-ray or an…

Can I take a shower or a bath or go swimming with…

How do I insert the sensor?

On which parts of the body can I apply the sensor?

What is the size of the sensor?/ How long is the…

What is the size of the sensor?/ How long is the…

On which parts of the body can I apply the sensor?

How do I insert the sensor?

Can I take a shower or a bath or go swimming with…

Can I wear the sensor when I get a MRI, a CT scan…

How long before the Accu-Chek SmartGuide sensor…

How do I remove the sensor?

Can I reuse the sensor and adhesive pad?

How do I dispose of the used sensor and…

How do I pair and connect the sensor with mySugr…

How can I check whether the sensor delivers…

What do I do if I have the feeling that my sensor…

Does the Accu-Chek SmartGuide sensor require…

How does the calibration work?

Why is calibration required for the Accu-Chek…

What does "Trend Mode" / "Therapy…

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Accu-Chek SmartGuide Sensor

What does "Trend Mode" / "Therapy Mode" mean in mySugr Glucose Insights?

There are 2 modes of CGM values: Trend Mode and Therapy Mode.

The mode the sensor is currently in is indicated directly below the CGM value on the Home screen.

When the sensor is in Trend Mode the following applies:

CGM values should not be used to make therapy decisions, such as insulin dosing.
CGM values can be used only to see trends and as a general reference.
To make therapy decisions, such as insulin dosing, test your blood sugar with your blood glucose meter.

When the sensor is in Therapy Mode the following applies:

CGM values can be used to make therapy decisions, such as insulin dosing.

How accurate is the Accu-Chek SmartGuide CGM…

What does "Trend Mode" / "Therapy…

Why is calibration required for the Accu-Chek…

How does the calibration work?

Does the Accu-Chek SmartGuide sensor require…

What do I do if I have the feeling that my sensor…

How can I check whether the sensor delivers…

How do I pair the sensor with the Accu-Chek…

How do I dispose of the used sensor and inserter?

Can I reuse the sensor and adhesive?

How do I remove the sensor?

How long before the Accu-Chek SmartGuide sensor…

Can I wear the sensor when I get an X-ray or an…

Can I take a shower or a bath or go swimming with…

How do I insert the sensor?

On which parts of the body can I apply the sensor?

What is the size of the sensor?/ How long is the…

What is the size of the sensor?/ How long is the…

On which parts of the body can I apply the sensor?

How do I insert the sensor?

Can I take a shower or a bath or go swimming with…

Can I wear the sensor when I get a MRI, a CT scan…

How long before the Accu-Chek SmartGuide sensor…

How do I remove the sensor?

Can I reuse the sensor and adhesive pad?

How do I dispose of the used sensor and…

How do I pair and connect the sensor with mySugr…

How can I check whether the sensor delivers…

What do I do if I have the feeling that my sensor…

Does the Accu-Chek SmartGuide sensor require…

How does the calibration work?

Why is calibration required for the Accu-Chek…

How accurate is the Accu-Chek SmartGuide CGM…

Other categories

Check other FAQ categories by clicking on the below category names.