Accu-Chek SmartGuide app

Can I silence notifications and/or some warnings from the Accu-Chek SmartGuide app temporarily or set my smartphone to vibrate only?

Yes, you can silence notifications and/or some warnings from the Accu-Chek SmartGuide app temporarily or set your smartphone to vibrate only.

You can disable Critical Alerts (iOS) or Override Do Not Disturb (Android) for the Accu-Chek SmartGuide app. When these settings are disabled, if you put your phone in Do Not Disturb or Focus mode, all app notifications are silenced temporarily while your phone is in that mode.

If the Critical Alerts or Override Do Not Disturb settings are enabled for the app, the app will override these modes and make sounds for each notification even if your phone is set to vibrate only or Do Not Disturb or Focus mode.

The app prompts you to enable these settings during the initial setup, but you can also access them from the app menu at any time. In addition, some alarms and notifications can be turned off entirely from the app menu. Beware that this will turn off the notification entirely and not just silence it. It will stay off until you turn it on again from the menu.

Accu-Chek SmartGuide app

Will I receive sound notifications from the Accu-Chek SmartGuide app if my smartphone is set to vibrate only or do not disturb?

This depends on the settings of your phone and the permissions granted to the Accu-Chek SmartGuide app.

The app supports the use of features that allow the app to override Do Not Disturb or Focus modes if you choose to enable them. This feature is called Critical Alerts on iOS and Override Do Not Disturb for Android. The app prompts you to enable these settings during the initial setup, but you can also access them from the app menu at any time. If Critical Alerts or Override Do Not Disturb are disabled, the app notifications make sounds only if the phone is set to allow sounds. If Critical Alerts or Override Do Not Disturb are enabled, the app notifications make a sound even if your phone is set to vibrate only or Do Not Disturb or Focus mode.

Accu-Chek SmartGuide app

How often do I need to check the Accu-Chek SmartGuide app to see my values?

The Accu-Chek SmartGuide app receives new glucose values from the paired sensor every 5 minutes and is always updating to show the latest data. You should look at the CGM app at least as often as you would measure your blood glucose with a BGM. Also check your CGM value if you are not feeling well. Discuss with your HCP about when and how often you should check your glucose levels via your CGM app.

Accu-Chek SmartGuide app

What if my phone is not connected to the internet?

If you do not have cellular or Wi-Fi access, the Accu-Chek SmartGuide app continues to receive data from your paired CGM sensor, displays your data, and sends notifications that you have set up.

These app features are not available-without cellular or Wi-Fi access:

- data sharing with your Accu-Chek account or healthcare provider (if sharing is set up)

- your recent data displayed in the Accu-Chek SmartGuide Predict app