Accu-Chek SmartPredict app

Which apps do I need to use with my Accu-Chek SmartGuide sensor?

You can use two apps with the Accu-Chek SmartGuide sensor:

- the Accu-Chek SmartGuide app

- the Accu-Chek SmartGuide Predict app (uses the CGM data from the Accu-Chek SmartGuide app)

What is the Accu-Chek SmartGuide Predict app?

Can I use the Accu-Chek SmartGuide apps when I…

What are the reasons for the identified glucose…

What should I do if I get a Night Low Forecast,…

What should I do if the Accu-Chek SmartGuide…

What should I do if the Accu-Chek SmartGuide…

What should I do if I get a Low Glucose Soon!…

Which data is used to predict my glucose levels…

How reliable is the predicted information in the…

How does the Low Glucose Soon! warning work?

How does the Night low feature work?

How does the 2-hour glucose prediction function…

How does the glucose pattern detection feature…

Where can I download the Accu-Chek SmartGuide…

Is the Accu-Chek SmartGuide Predict app available…

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Accu-Chek SmartPredict app

Can I use the Accu-Chek SmartGuide apps when I put my smartphone in power-saving mode?

If your smartphone is in power-saving mode, the Accu-Chek SmartGuide apps may no longer be able to communicate with the sensor. Also a blood glucose meter for calibration and as backup is needed.

What is the Accu-Chek SmartGuide Predict app?

Which apps do I need to use with my Accu-Chek…

What are the reasons for the identified glucose…

What should I do if I get a Night Low Forecast,…

What should I do if the Accu-Chek SmartGuide…

What should I do if the Accu-Chek SmartGuide…

What should I do if I get a Low Glucose Soon!…

Which data is used to predict my glucose levels…

How reliable is the predicted information in the…

How does the Low Glucose Soon! warning work?

How does the Night low feature work?

How does the 2-hour glucose prediction function…

How does the glucose pattern detection feature…

Where can I download the Accu-Chek SmartGuide…

Is the Accu-Chek SmartGuide Predict app available…

Other categories

Check other FAQ categories by clicking on the below category names.

Accu-Chek SmartPredict app

What is the Accu-Chek SmartGuide Predict app?

The Accu-Chek SmartGuide Predict app collects and uses information from the Accu-Chek SmartGuide sensor and CGM app (required) and offers predictive tools.

The main features are:

Glucose Predict: general prediction within the next two hours
Low Glucose Soon notification: hypoglycaemia prediction within the next 30 minutes
Night low predict: predicts the chance of having a low glucose during the night (defined as a 7-hour time period)
Glucose Patterns: automatic glucose pattern detection (a retrospective, not predictive, feature)

Can I use the Accu-Chek SmartGuide apps when I…

Which apps do I need to use with my Accu-Chek…

What are the reasons for the identified glucose…

What should I do if I get a Night Low Forecast,…

What should I do if the Accu-Chek SmartGuide…

What should I do if the Accu-Chek SmartGuide…

What should I do if I get a Low Glucose Soon!…

Which data is used to predict my glucose levels…

How reliable is the predicted information in the…

How does the Low Glucose Soon! warning work?

How does the Night low feature work?

How does the 2-hour glucose prediction function…

How does the glucose pattern detection feature…

Where can I download the Accu-Chek SmartGuide…

Is the Accu-Chek SmartGuide Predict app available…

Other categories

Check other FAQ categories by clicking on the below category names.

Accu-Chek SmartGuide app

Can I use the Accu-Chek SmartGuide apps when I put my smartphone in power-saving mode?

If your smartphone is in power-saving mode, the Accu-Chek SmartGuide apps may no longer be able to communicate with the sensor. Also a blood glucose meter for calibration and as backup is needed.

What is the Accu-Chek SmartGuide app?

What if my phone is not connected to the internet?

How often do I need to check the Accu-Chek…

Where can I download the Accu-Chek SmartGuide app?

Is the Accu-Chek SmartGuide app available for…

Can I check my values or alarms on my Apple Watch?

Will I receive sound notifications from the Accu-…

Can I silence notifications and/or some warnings…

How do I receive notifications / alarm signals?

What if my phone is lost or broken?

What happens if my phone battery dies?

Which apps do I need to use with my Accu-Chek…

Other categories

Check other FAQ categories by clicking on the below category names.

Accu-Chek SmartGuide app

Which apps do I need to use with my Accu-Chek SmartGuide sensor?

You can use two apps with the Accu-Chek SmartGuide sensor:

- the Accu-Chek SmartGuide app

- the Accu-Chek SmartGuide Predict app (uses the CGM data from the Accu-Chek SmartGuide app)

What is the Accu-Chek SmartGuide app?

What if my phone is not connected to the internet?

How often do I need to check the Accu-Chek…

Where can I download the Accu-Chek SmartGuide app?

Is the Accu-Chek SmartGuide app available for…

Can I check my values or alarms on my Apple Watch?

Will I receive sound notifications from the Accu-…

Can I silence notifications and/or some warnings…

How do I receive notifications / alarm signals?

What if my phone is lost or broken?

What happens if my phone battery dies?

Can I use the Accu-Chek SmartGuide apps when I…

Other categories

Check other FAQ categories by clicking on the below category names.

Accu-Chek SmartGuide app

What happens if my phone battery dies?

If your phone battery dies, the Accu-Chek SmartGuide app does not receive glucose data from the sensor or provide notifications while your phone is powered off. Charge your phone as soon as possible, power it on, and open the Accu-Chek SmartGuide app. When your phone is powered on again and the app is running, it will download data from the sensor.

If your phone was powered off for more than 8 hours, the historical data may show some gaps when displayed on graphs.

What is the Accu-Chek SmartGuide app?

What if my phone is not connected to the internet?

How often do I need to check the Accu-Chek…

Where can I download the Accu-Chek SmartGuide app?

Is the Accu-Chek SmartGuide app available for…

Can I check my values or alarms on my Apple Watch?

Will I receive sound notifications from the Accu-…

Can I silence notifications and/or some warnings…

How do I receive notifications / alarm signals?

What if my phone is lost or broken?

Which apps do I need to use with my Accu-Chek…

Can I use the Accu-Chek SmartGuide apps when I…

Other categories

Check other FAQ categories by clicking on the below category names.

Accu-Chek SmartGuide app

What if my phone is lost or broken?

If you lose or break your phone and switch to a new phone, you must download the Accu-Chek SmartGuide app on your new phone and log in with your existing Accu-Chek Care account. Settings (e.g., target ranges, units, etc.) and up to 6 months of data will be restored from your account to the new phone. This occurs during the first time use process, and when it is successful you are notified.

When the app is set up on your new phone, the next step is either to pair a new sensor or re-pair the current sensor that still has time left on it.

What is the Accu-Chek SmartGuide app?

What if my phone is not connected to the internet?

How often do I need to check the Accu-Chek…

Where can I download the Accu-Chek SmartGuide app?

Is the Accu-Chek SmartGuide app available for…

Can I check my values or alarms on my Apple Watch?

Will I receive sound notifications from the Accu-…

Can I silence notifications and/or some warnings…

How do I receive notifications / alarm signals?

What happens if my phone battery dies?

Which apps do I need to use with my Accu-Chek…

Can I use the Accu-Chek SmartGuide apps when I…

Other categories

Check other FAQ categories by clicking on the below category names.