General questions

Is it possible to test the Accu-Chek® Solo tubeless patch pump?

You can test a demo tubeless patch pump to experience the wearing, prior to moving to pump therapy. It can be worn on the body, at one of the recommended insertion sites, without an inserted cannula. The Accu-Chek® Solo demo tubeless patch pump is a model of the real Accu-Chek® Solo tubeless patch pump, but without functionality. It has the same dimensions and weight as the original tubeless patch pump.

Will my data be lost when the batteries are…

What type of batteries are used?

Where can I get an Accu-Chek Guide meter?

How accurate is the new system?

What test strips are used with the Accu-Chek…

How does the bolus calculator work?

Can I use the Accu-Chek Combo system while…

How should my meter tests compare with lab…

Is the Accu-Chek Performa system approved for use…

Is it possible to use the new test strip with the…

Is it possible to use the old test strip with the…

What are the main differences between the old and…

What are the main differences between the old and…

Is it possible to test with different blood…

How does the data transfer work with the new…

How do I get the USB cable?

What happens if I do not apply enough blood on…

What type of measurements can be flagged?

Do I lose the memory or the time and date setting…

Why must the visual color check be realized…

Which depth setting should I use?

Can the Accu-Chek Softclix lancing device be used…

Can the first blood drop be used for a blood…

How do I use the clear alternative site testing…

Can I use a lancet more than once?

Can the Accu-Chek Softclix lancing device be used…

Can I continue to use my Accu-Chek lancing device…

How do I use the Accu-Chek Softclix lancing…

How should I safely dispose of used lancets?

What can I do to ensure I obtain enough blood?

What happens if expired lancets are used?

What is the right way to clean the Accu-Chek…

What is the difference between the Accu-Chek…

Does the Accu-Chek FastClix lancing device…

Why isn’t the AST cap for the Accu-Chek FastClix…

Can the Accu-Chek FastClix lancing device be used…

Do the Accu-Chek FastClix lancets contain latex?

Where can I buy the Accu-Chek FastClix lancing…

Can the Accu-Chek FastClix lancing device be used…

Can I use a lancet more than once?

Can I re-select a lancet used before?

Can I reuse a drum?

What happens if I use an expired drum?

What is the right way to store the drums?

How often do I need to change my infusion set?

How do I safely dispose of a used drum?

Which other drums or lancets are compatible for…

Can the Accu-Chek FastClix lancing device be used…

What is the patented Clixmotion technology?

Do the Accu-Chek infusion sets contain softening…

Can my infusion set cause an allergic reaction?

How do I run a blood glucose test on a non-…

What can I do about pain at the infusion site?

Which penetration depth setting should I use?

My lifestyle is active—always on the go. Can I…

How can I get my infusion set to stick during the…

Which pump does my set fit on?

Can the Accu-Chek Link Assist Plus insertion…

Do I need professional training before using the…

Do I have to pinch my skin for the insertion with…

How should I clean the Accu-Chek Link Assist Plus…

How should I dispose of the Accu-Chek Link Assist…

Can I activate the Accu-Chek Link Assist Plus…

Which infusion sets work with the Accu-Chek Link…

Who can use the Accu-Chek Link Assist Plus…

Why is the Accu-Chek Link Assist Plus insertion…

Why should I use the Accu-Chek Link Assist Plus…

What types of information can I track with the…

How can I share information from my Accu-Chek…

Which Accu-Chek products can be used with the…

How do I connect the Accu-Chek Smart Pix device…

Can I use the Accu-Chek Smart Pix device reader…

Do I need to load the Accu-Chek Smart Pix…

How do I connect the Accu-Chek Smart Pix cable to…

Can I download information to the Accu-Chek Smart…

Can the Accu-Chek Smart Pix device reader store…

What do the error signals mean?

What if I don't get an error, but the device…

How can I download the Accu-Chek Smart Pix device…

How can I know which version of the Accu-Chek…

Is the Accu-Chek Smart Pix device reader…

What types of health information can I track with…

Can I print the reports and create graphs in…

Can features be turned off if they are not being…

What advanced reporting options does the Accu-…

Can I print, email and fax information from the…

What is auto-detect?

What is the population management tool?

Why does the Accu-Chek 360° diabetes management…

What is the communication range between the Accu-…

What if my pump displays a warning, but I'm…

Do the devices come as a set, or are they…

Can I use the insulin pump or meter separately?

Can the Accu-Chek Spirit Combo insulin pump…

Can the Accu-Chek 360° diabetes management system…

How do I connect the Accu-Chek 360° reader to my…

Do I have to buy a separate computer cable for…

How often do the battery cover and the adapter…

What software can I use to download data from my…

Is there a pre-filled cartridge for the Accu-Chek…

What types of insulin can I use with the Accu-…

What test strips does the Accu-Chek Aviva/…

Do I need to code the Accu-Chek Aviva Combo meter?

What batteries are used with the Accu-Chek Spirit…

How long does the battery last?

What batteries are used with the Accu-Chek Aviva/…

How do I configure the Accu-Chek Spirit Combo…

Is radiation from Bluetooth harmful? Is it…

Is the Accu-Chek Combo system waterproof?

What blood glucose meters can be paired with the…

What happens if I forget my Accu-Chek Aviva/…

What if my Accu-Chek Aviva/Performa Combo meter…

If I lose my Accu-Chek Aviva/Performa Combo meter…

Besides a pump and insulin, what other supplies…

Do I have to have surgery?

Do you still use a needle with the infusion set…

Does an insulin pump work better than injections?

Does it hurt to wear an infusion set?

How do I get in touch with other insulin pump…

How long does it take to get started on an…

How long have insulin pumps been available?

How much do supplies cost?

How safe are insulin pumps?

If I use an insulin pump will I automatically…

What is a basal rate?

What is a bolus?

What is it like wearing a pump 24 hours a day?

What type of insulin is used with a pump?

Where can I wear my insulin pump so people won…

Can I wear the insulin pump during air travel /…

What is occlusion detection?

At which altitudes above sea level can the Accu-…

Can I use the Accu-Chek 360° software on a Mac?

Can the first blood drop be used for glucose…

How does the Accu-Chek lancing devices help…

How do I change the lancet drum?

How do I run a blood glucose test on a non-…

How do I safely dispose of a used lancet drum?

How do I use the Accu-Chek Multiclix lancing…

Which penetration depth setting should I use?

Are any of the materials used in the lancets…

Can the Accu-Chek Multiclix lancing device be…

Can I change to the next lancet while the device…

Can I reuse a lancet drum?

Can I use a lancet more than once?

What happens if expired lancets are used?

What if I draw no blood at all?

What if I have problems changing to the next…

What if the Accu-Chek Multiclix lancing device…

How does the Accu-Chek 360° diabetes management…

What Accu-Chek products can be used with Accu-…

How does Roche assure that the Accu-Chek Performa…

What is the right way to clean the Accu-Chek…

What is the right way to store the lancet drums?

What are the advantages of the Accu-Chek Combo…

How can I share information from the Accu-Chek…

How do the insulin pump and diabetes manager…

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

CAN PEN NEEDLES BE STORED IN THE REFRIGERATOR?

HOW DO I DISPOSE OF USED PEN NEEDLES?

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM OVERWEIGHT?

WHAT ARE SOME OF THE ADDED BENEFITS OF SHORTER…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP WITH…

REQUESTS FOR DESIGN INFO RE: PEN NEEDLES

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS (…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT ARE THE NEEDLE LENGTHS?

WHAT IS THE RECOMMENDED INJECTION TECHNIQUE FOR…

WHERE ARE PEN NEEDLES MADE (MANUFACTURED)?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

WHY ARE THE TABS DIFFERENT COLORS? WHAT DOES THIS…

Does the Accu-Chek Multiclix lancing device…

Where can I get an Accu-Chek Guide meter?

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP…

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

Can I get a loaner pump when I travel?

Can I use the Accu-Chek Combo system while…

What is an insulin pump?

Does the meter provide information if the test…

Is it possible to use the old test strip with…

Does it hurt to wear an infusion set?

What can I do to ensure I obtain enough blood?

Can I continue to use my Accu-Chek lancing…

Can the Accu-Chek Softclix lancing device be…

Can I use a lancet more than once?

How do I safely dispose of a used drum?

What happens if I use an expired drum?

Can I reuse a drum?

Can the Accu-Chek FastClix lancing device be…

Can the Accu-Chek FastClix lancing device be…

Why isn’t the AST cap for the Accu-Chek FastClix…

Is the Accu-Chek Performa system approved for…

Can I delete stored results?

Can I use the Bluetooth signal on a plane? How do…

What is the Accu-Chek® Solo tubeless patch pump…

For whom is the Accu-Chek® Solo tubeless patch…

Is there a CGM connectivity to the Accu-Chek®…

Can I use my smartphone to control the Accu-Chek…

What makes the Accu-Chek® Solo tubeless patch…

What makes the Accu-Chek® Solo tubeless patch…

Other categories

Check other FAQ categories by clicking on the below category names.

General questions

What is the Accu-Chek® Solo tubeless patch pump system?

The Accu-Chek® Solo tubeless patch pump system offers the functions of a traditional insulin pump alongside with the technological advancement of tube-free insulin delivery. The system consists of two main components: a small, lightweight and detachable insulin tubeless patch pump and a full-featured remote control incorporating blood glucose monitoring and bolus advice. The system with its modular design allows for bolus insulin dosing both from the remote control or directly from the pump as well as the option to detach and re-attach the pump without wasting insulin or disposables.


 

Will my data be lost when the batteries are…

What type of batteries are used?

Where can I get an Accu-Chek Guide meter?

How accurate is the new system?

What test strips are used with the Accu-Chek…

How does the bolus calculator work?

Can I use the Accu-Chek Combo system while…

How should my meter tests compare with lab…

Is the Accu-Chek Performa system approved for use…

Is it possible to use the new test strip with the…

Is it possible to use the old test strip with the…

What are the main differences between the old and…

What are the main differences between the old and…

Is it possible to test with different blood…

How does the data transfer work with the new…

How do I get the USB cable?

What happens if I do not apply enough blood on…

What type of measurements can be flagged?

Do I lose the memory or the time and date setting…

Why must the visual color check be realized…

Which depth setting should I use?

Can the Accu-Chek Softclix lancing device be used…

Can the first blood drop be used for a blood…

How do I use the clear alternative site testing…

Can I use a lancet more than once?

Can the Accu-Chek Softclix lancing device be used…

Can I continue to use my Accu-Chek lancing device…

How do I use the Accu-Chek Softclix lancing…

How should I safely dispose of used lancets?

What can I do to ensure I obtain enough blood?

What happens if expired lancets are used?

What is the right way to clean the Accu-Chek…

What is the difference between the Accu-Chek…

Does the Accu-Chek FastClix lancing device…

Why isn’t the AST cap for the Accu-Chek FastClix…

Can the Accu-Chek FastClix lancing device be used…

Do the Accu-Chek FastClix lancets contain latex?

Where can I buy the Accu-Chek FastClix lancing…

Can the Accu-Chek FastClix lancing device be used…

Can I use a lancet more than once?

Can I re-select a lancet used before?

Can I reuse a drum?

What happens if I use an expired drum?

What is the right way to store the drums?

How often do I need to change my infusion set?

How do I safely dispose of a used drum?

Which other drums or lancets are compatible for…

Can the Accu-Chek FastClix lancing device be used…

What is the patented Clixmotion technology?

Do the Accu-Chek infusion sets contain softening…

Can my infusion set cause an allergic reaction?

How do I run a blood glucose test on a non-…

What can I do about pain at the infusion site?

Which penetration depth setting should I use?

My lifestyle is active—always on the go. Can I…

How can I get my infusion set to stick during the…

Which pump does my set fit on?

Can the Accu-Chek Link Assist Plus insertion…

Do I need professional training before using the…

Do I have to pinch my skin for the insertion with…

How should I clean the Accu-Chek Link Assist Plus…

How should I dispose of the Accu-Chek Link Assist…

Can I activate the Accu-Chek Link Assist Plus…

Which infusion sets work with the Accu-Chek Link…

Who can use the Accu-Chek Link Assist Plus…

Why is the Accu-Chek Link Assist Plus insertion…

Why should I use the Accu-Chek Link Assist Plus…

What types of information can I track with the…

How can I share information from my Accu-Chek…

Which Accu-Chek products can be used with the…

How do I connect the Accu-Chek Smart Pix device…

Can I use the Accu-Chek Smart Pix device reader…

Do I need to load the Accu-Chek Smart Pix…

How do I connect the Accu-Chek Smart Pix cable to…

Can I download information to the Accu-Chek Smart…

Can the Accu-Chek Smart Pix device reader store…

What do the error signals mean?

What if I don't get an error, but the device…

How can I download the Accu-Chek Smart Pix device…

How can I know which version of the Accu-Chek…

Is the Accu-Chek Smart Pix device reader…

What types of health information can I track with…

Can I print the reports and create graphs in…

Can features be turned off if they are not being…

What advanced reporting options does the Accu-…

Can I print, email and fax information from the…

What is auto-detect?

What is the population management tool?

Why does the Accu-Chek 360° diabetes management…

What is the communication range between the Accu-…

What if my pump displays a warning, but I'm…

Do the devices come as a set, or are they…

Can I use the insulin pump or meter separately?

Can the Accu-Chek Spirit Combo insulin pump…

Can the Accu-Chek 360° diabetes management system…

How do I connect the Accu-Chek 360° reader to my…

Do I have to buy a separate computer cable for…

How often do the battery cover and the adapter…

What software can I use to download data from my…

Is there a pre-filled cartridge for the Accu-Chek…

What types of insulin can I use with the Accu-…

What test strips does the Accu-Chek Aviva/…

Do I need to code the Accu-Chek Aviva Combo meter?

What batteries are used with the Accu-Chek Spirit…

How long does the battery last?

What batteries are used with the Accu-Chek Aviva/…

How do I configure the Accu-Chek Spirit Combo…

Is radiation from Bluetooth harmful? Is it…

Is the Accu-Chek Combo system waterproof?

What blood glucose meters can be paired with the…

What happens if I forget my Accu-Chek Aviva/…

What if my Accu-Chek Aviva/Performa Combo meter…

If I lose my Accu-Chek Aviva/Performa Combo meter…

Besides a pump and insulin, what other supplies…

Do I have to have surgery?

Do you still use a needle with the infusion set…

Does an insulin pump work better than injections?

Does it hurt to wear an infusion set?

How do I get in touch with other insulin pump…

How long does it take to get started on an…

How long have insulin pumps been available?

How much do supplies cost?

How safe are insulin pumps?

If I use an insulin pump will I automatically…

What is a basal rate?

What is a bolus?

What is it like wearing a pump 24 hours a day?

What type of insulin is used with a pump?

Where can I wear my insulin pump so people won…

Can I wear the insulin pump during air travel /…

What is occlusion detection?

At which altitudes above sea level can the Accu-…

Can I use the Accu-Chek 360° software on a Mac?

Can the first blood drop be used for glucose…

How does the Accu-Chek lancing devices help…

How do I change the lancet drum?

How do I run a blood glucose test on a non-…

How do I safely dispose of a used lancet drum?

How do I use the Accu-Chek Multiclix lancing…

Which penetration depth setting should I use?

Are any of the materials used in the lancets…

Can the Accu-Chek Multiclix lancing device be…

Can I change to the next lancet while the device…

Can I reuse a lancet drum?

Can I use a lancet more than once?

What happens if expired lancets are used?

What if I draw no blood at all?

What if I have problems changing to the next…

What if the Accu-Chek Multiclix lancing device…

How does the Accu-Chek 360° diabetes management…

What Accu-Chek products can be used with Accu-…

How does Roche assure that the Accu-Chek Performa…

What is the right way to clean the Accu-Chek…

What is the right way to store the lancet drums?

What are the advantages of the Accu-Chek Combo…

How can I share information from the Accu-Chek…

How do the insulin pump and diabetes manager…

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

CAN PEN NEEDLES BE STORED IN THE REFRIGERATOR?

HOW DO I DISPOSE OF USED PEN NEEDLES?

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM OVERWEIGHT?

WHAT ARE SOME OF THE ADDED BENEFITS OF SHORTER…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP WITH…

REQUESTS FOR DESIGN INFO RE: PEN NEEDLES

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS (…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT ARE THE NEEDLE LENGTHS?

WHAT IS THE RECOMMENDED INJECTION TECHNIQUE FOR…

WHERE ARE PEN NEEDLES MADE (MANUFACTURED)?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

WHY ARE THE TABS DIFFERENT COLORS? WHAT DOES THIS…

Does the Accu-Chek Multiclix lancing device…

Where can I get an Accu-Chek Guide meter?

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP…

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

Can I get a loaner pump when I travel?

Can I use the Accu-Chek Combo system while…

What is an insulin pump?

Does the meter provide information if the test…

Is it possible to use the old test strip with…

Does it hurt to wear an infusion set?

What can I do to ensure I obtain enough blood?

Can I continue to use my Accu-Chek lancing…

Can the Accu-Chek Softclix lancing device be…

Can I use a lancet more than once?

How do I safely dispose of a used drum?

What happens if I use an expired drum?

Can I reuse a drum?

Can the Accu-Chek FastClix lancing device be…

Can the Accu-Chek FastClix lancing device be…

Why isn’t the AST cap for the Accu-Chek FastClix…

Is the Accu-Chek Performa system approved for…

Can I delete stored results?

Can I use the Bluetooth signal on a plane? How do…

Is it possible to test the Accu-Chek® Solo…

For whom is the Accu-Chek® Solo tubeless patch…

Is there a CGM connectivity to the Accu-Chek®…

Can I use my smartphone to control the Accu-Chek…

What makes the Accu-Chek® Solo tubeless patch…

What makes the Accu-Chek® Solo tubeless patch…

Other categories

Check other FAQ categories by clicking on the below category names.

General questions

Can I use the Bluetooth signal on a plane? How do I turn it off?

Like other electronic and communications equipment, the Bluetooth service on the Accu-Chek Combo system must be switched off for the pump and meter if directed by the airline. While the Bluetooth service is off, the Accu-Chek Spirit Combo insulin pump can be operated independently of the Accu-Chek Aviva/Performa Combo meter.

To turn Bluetooth service off on the Accu-Chek Spirit Combo insulin pump, go to the Bluetooth Settings menu. On the Accu-Chek Aviva/Performa Combo meter, go into the Settings menu, then Meter, then Bluetooth. Follow the instructions given on the screen.


 

Will my data be lost when the batteries are…

What type of batteries are used?

Where can I get an Accu-Chek Guide meter?

How accurate is the new system?

What test strips are used with the Accu-Chek…

How does the bolus calculator work?

Can I use the Accu-Chek Combo system while…

How should my meter tests compare with lab…

Is the Accu-Chek Performa system approved for use…

Is it possible to use the new test strip with the…

Is it possible to use the old test strip with the…

What are the main differences between the old and…

What are the main differences between the old and…

Is it possible to test with different blood…

How does the data transfer work with the new…

How do I get the USB cable?

What happens if I do not apply enough blood on…

What type of measurements can be flagged?

Do I lose the memory or the time and date setting…

Why must the visual color check be realized…

Which depth setting should I use?

Can the Accu-Chek Softclix lancing device be used…

Can the first blood drop be used for a blood…

How do I use the clear alternative site testing…

Can I use a lancet more than once?

Can the Accu-Chek Softclix lancing device be used…

Can I continue to use my Accu-Chek lancing device…

How do I use the Accu-Chek Softclix lancing…

How should I safely dispose of used lancets?

What can I do to ensure I obtain enough blood?

What happens if expired lancets are used?

What is the right way to clean the Accu-Chek…

What is the difference between the Accu-Chek…

Does the Accu-Chek FastClix lancing device…

Why isn’t the AST cap for the Accu-Chek FastClix…

Can the Accu-Chek FastClix lancing device be used…

Do the Accu-Chek FastClix lancets contain latex?

Where can I buy the Accu-Chek FastClix lancing…

Can the Accu-Chek FastClix lancing device be used…

Can I use a lancet more than once?

Can I re-select a lancet used before?

Can I reuse a drum?

What happens if I use an expired drum?

What is the right way to store the drums?

How often do I need to change my infusion set?

How do I safely dispose of a used drum?

Which other drums or lancets are compatible for…

Can the Accu-Chek FastClix lancing device be used…

What is the patented Clixmotion technology?

Do the Accu-Chek infusion sets contain softening…

Can my infusion set cause an allergic reaction?

How do I run a blood glucose test on a non-…

What can I do about pain at the infusion site?

Which penetration depth setting should I use?

My lifestyle is active—always on the go. Can I…

How can I get my infusion set to stick during the…

Which pump does my set fit on?

Can the Accu-Chek Link Assist Plus insertion…

Do I need professional training before using the…

Do I have to pinch my skin for the insertion with…

How should I clean the Accu-Chek Link Assist Plus…

How should I dispose of the Accu-Chek Link Assist…

Can I activate the Accu-Chek Link Assist Plus…

Which infusion sets work with the Accu-Chek Link…

Who can use the Accu-Chek Link Assist Plus…

Why is the Accu-Chek Link Assist Plus insertion…

Why should I use the Accu-Chek Link Assist Plus…

What types of information can I track with the…

How can I share information from my Accu-Chek…

Which Accu-Chek products can be used with the…

How do I connect the Accu-Chek Smart Pix device…

Can I use the Accu-Chek Smart Pix device reader…

Do I need to load the Accu-Chek Smart Pix…

How do I connect the Accu-Chek Smart Pix cable to…

Can I download information to the Accu-Chek Smart…

Can the Accu-Chek Smart Pix device reader store…

What do the error signals mean?

What if I don't get an error, but the device…

How can I download the Accu-Chek Smart Pix device…

How can I know which version of the Accu-Chek…

Is the Accu-Chek Smart Pix device reader…

What types of health information can I track with…

Can I print the reports and create graphs in…

Can features be turned off if they are not being…

What advanced reporting options does the Accu-…

Can I print, email and fax information from the…

What is auto-detect?

What is the population management tool?

Why does the Accu-Chek 360° diabetes management…

What is the communication range between the Accu-…

What if my pump displays a warning, but I'm…

Do the devices come as a set, or are they…

Can I use the insulin pump or meter separately?

Can the Accu-Chek Spirit Combo insulin pump…

Can the Accu-Chek 360° diabetes management system…

How do I connect the Accu-Chek 360° reader to my…

Do I have to buy a separate computer cable for…

How often do the battery cover and the adapter…

What software can I use to download data from my…

Is there a pre-filled cartridge for the Accu-Chek…

What types of insulin can I use with the Accu-…

What test strips does the Accu-Chek Aviva/…

Do I need to code the Accu-Chek Aviva Combo meter?

What batteries are used with the Accu-Chek Spirit…

How long does the battery last?

What batteries are used with the Accu-Chek Aviva/…

How do I configure the Accu-Chek Spirit Combo…

Is radiation from Bluetooth harmful? Is it…

Is the Accu-Chek Combo system waterproof?

What blood glucose meters can be paired with the…

What happens if I forget my Accu-Chek Aviva/…

What if my Accu-Chek Aviva/Performa Combo meter…

If I lose my Accu-Chek Aviva/Performa Combo meter…

Besides a pump and insulin, what other supplies…

Do I have to have surgery?

Do you still use a needle with the infusion set…

Does an insulin pump work better than injections?

Does it hurt to wear an infusion set?

How do I get in touch with other insulin pump…

How long does it take to get started on an…

How long have insulin pumps been available?

How much do supplies cost?

How safe are insulin pumps?

If I use an insulin pump will I automatically…

What is a basal rate?

What is a bolus?

What is it like wearing a pump 24 hours a day?

What type of insulin is used with a pump?

Where can I wear my insulin pump so people won…

Can I wear the insulin pump during air travel /…

What is occlusion detection?

At which altitudes above sea level can the Accu-…

Can I use the Accu-Chek 360° software on a Mac?

Can the first blood drop be used for glucose…

How does the Accu-Chek lancing devices help…

How do I change the lancet drum?

How do I run a blood glucose test on a non-…

How do I safely dispose of a used lancet drum?

How do I use the Accu-Chek Multiclix lancing…

Which penetration depth setting should I use?

Are any of the materials used in the lancets…

Can the Accu-Chek Multiclix lancing device be…

Can I change to the next lancet while the device…

Can I reuse a lancet drum?

Can I use a lancet more than once?

What happens if expired lancets are used?

What if I draw no blood at all?

What if I have problems changing to the next…

What if the Accu-Chek Multiclix lancing device…

How does the Accu-Chek 360° diabetes management…

What Accu-Chek products can be used with Accu-…

How does Roche assure that the Accu-Chek Performa…

What is the right way to clean the Accu-Chek…

What is the right way to store the lancet drums?

What are the advantages of the Accu-Chek Combo…

How can I share information from the Accu-Chek…

How do the insulin pump and diabetes manager…

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

CAN PEN NEEDLES BE STORED IN THE REFRIGERATOR?

HOW DO I DISPOSE OF USED PEN NEEDLES?

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM OVERWEIGHT?

WHAT ARE SOME OF THE ADDED BENEFITS OF SHORTER…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP WITH…

REQUESTS FOR DESIGN INFO RE: PEN NEEDLES

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS (…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT ARE THE NEEDLE LENGTHS?

WHAT IS THE RECOMMENDED INJECTION TECHNIQUE FOR…

WHERE ARE PEN NEEDLES MADE (MANUFACTURED)?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

WHY ARE THE TABS DIFFERENT COLORS? WHAT DOES THIS…

Does the Accu-Chek Multiclix lancing device…

Where can I get an Accu-Chek Guide meter?

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP…

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

Can I get a loaner pump when I travel?

Can I use the Accu-Chek Combo system while…

What is an insulin pump?

Does the meter provide information if the test…

Is it possible to use the old test strip with…

Does it hurt to wear an infusion set?

What can I do to ensure I obtain enough blood?

Can I continue to use my Accu-Chek lancing…

Can the Accu-Chek Softclix lancing device be…

Can I use a lancet more than once?

How do I safely dispose of a used drum?

What happens if I use an expired drum?

Can I reuse a drum?

Can the Accu-Chek FastClix lancing device be…

Can the Accu-Chek FastClix lancing device be…

Why isn’t the AST cap for the Accu-Chek FastClix…

Is the Accu-Chek Performa system approved for…

Can I delete stored results?

What is the Accu-Chek® Solo tubeless patch pump…

Is it possible to test the Accu-Chek® Solo…

For whom is the Accu-Chek® Solo tubeless patch…

Is there a CGM connectivity to the Accu-Chek®…

Can I use my smartphone to control the Accu-Chek…

What makes the Accu-Chek® Solo tubeless patch…

What makes the Accu-Chek® Solo tubeless patch…

Other categories

Check other FAQ categories by clicking on the below category names.

Accu-Chek Active

Error codes ---

  • The code chip has not been correctly inserted into the meter. Remove the code chip and re-insert it.
  • There is no code chip in the meter. Insert the code chip that belongs to the Accu-Chek Active test strips you are currently using.
Light Exposure
Light Exposure

The meter is exposed to too much light. Go to a shaded place…
Coding Error
Coding Error

The code chip has not been correctly inserted into the meter.…
Average Calculations
Average Calculations

Averages cannot be calculated because you have not set the…
Meter Temperature
Meter Temperature

The ambient temperature or the temperature of the meter is too…
White screen
White screen

The battery is empty or there is no battery in the meter.…
HI
HI

Your meter measures blood glucose within a defined range (0.6–…
LO
LO

Your meter measures blood glucose within a defined range (0.6–…
END
END

The meter has been disconnected from the computer (PC). This…
PC
PC

The meter is connected to a computer (PC). Once the connection…
EEE
EEE

A meter error has occurred. Start again from the beginning. If…
E-6
E-6

You removed the code chip while testing was in progress. Re-…
E-5
E-5

The meter is exposed to too much light. Go to a shaded place…
E-4
E-4

While the test was in progress, you connected the meter to a…
E-3
E-3

The code chip cannot be read. Remove the code chip and re-…
E-2
E-2

Your blood glucose value may be very low. If you have typical…
E-1
E-1

You did not slide the test strip in correctly or completely.…

Product Support

Get the most out of your Accu-Chek products with support and troubleshooting tips.

Accu-Chek Active

Videos Library
Accu-Chek Active

User manuals & guides
Accu-Chek Active

FAQ

General questions

Can I delete stored results?

It is not possible to delete stored results.

Will my data be lost when the batteries are…

What type of batteries are used?

Where can I get an Accu-Chek Guide meter?

How accurate is the new system?

What test strips are used with the Accu-Chek…

How does the bolus calculator work?

Can I use the Accu-Chek Combo system while…

How should my meter tests compare with lab…

Is the Accu-Chek Performa system approved for use…

Is it possible to use the new test strip with the…

Is it possible to use the old test strip with the…

What are the main differences between the old and…

What are the main differences between the old and…

Is it possible to test with different blood…

How does the data transfer work with the new…

How do I get the USB cable?

What happens if I do not apply enough blood on…

What type of measurements can be flagged?

Do I lose the memory or the time and date setting…

Why must the visual color check be realized…

Which depth setting should I use?

Can the Accu-Chek Softclix lancing device be used…

Can the first blood drop be used for a blood…

How do I use the clear alternative site testing…

Can I use a lancet more than once?

Can the Accu-Chek Softclix lancing device be used…

Can I continue to use my Accu-Chek lancing device…

How do I use the Accu-Chek Softclix lancing…

How should I safely dispose of used lancets?

What can I do to ensure I obtain enough blood?

What happens if expired lancets are used?

What is the right way to clean the Accu-Chek…

What is the difference between the Accu-Chek…

Does the Accu-Chek FastClix lancing device…

Why isn’t the AST cap for the Accu-Chek FastClix…

Can the Accu-Chek FastClix lancing device be used…

Do the Accu-Chek FastClix lancets contain latex?

Where can I buy the Accu-Chek FastClix lancing…

Can the Accu-Chek FastClix lancing device be used…

Can I use a lancet more than once?

Can I re-select a lancet used before?

Can I reuse a drum?

What happens if I use an expired drum?

What is the right way to store the drums?

How often do I need to change my infusion set?

How do I safely dispose of a used drum?

Which other drums or lancets are compatible for…

Can the Accu-Chek FastClix lancing device be used…

What is the patented Clixmotion technology?

Do the Accu-Chek infusion sets contain softening…

Can my infusion set cause an allergic reaction?

How do I run a blood glucose test on a non-…

What can I do about pain at the infusion site?

Which penetration depth setting should I use?

My lifestyle is active—always on the go. Can I…

How can I get my infusion set to stick during the…

Which pump does my set fit on?

Can the Accu-Chek Link Assist Plus insertion…

Do I need professional training before using the…

Do I have to pinch my skin for the insertion with…

How should I clean the Accu-Chek Link Assist Plus…

How should I dispose of the Accu-Chek Link Assist…

Can I activate the Accu-Chek Link Assist Plus…

Which infusion sets work with the Accu-Chek Link…

Who can use the Accu-Chek Link Assist Plus…

Why is the Accu-Chek Link Assist Plus insertion…

Why should I use the Accu-Chek Link Assist Plus…

What types of information can I track with the…

How can I share information from my Accu-Chek…

Which Accu-Chek products can be used with the…

How do I connect the Accu-Chek Smart Pix device…

Can I use the Accu-Chek Smart Pix device reader…

Do I need to load the Accu-Chek Smart Pix…

How do I connect the Accu-Chek Smart Pix cable to…

Can I download information to the Accu-Chek Smart…

Can the Accu-Chek Smart Pix device reader store…

What do the error signals mean?

What if I don't get an error, but the device…

How can I download the Accu-Chek Smart Pix device…

How can I know which version of the Accu-Chek…

Is the Accu-Chek Smart Pix device reader…

What types of health information can I track with…

Can I print the reports and create graphs in…

Can features be turned off if they are not being…

What advanced reporting options does the Accu-…

Can I print, email and fax information from the…

What is auto-detect?

What is the population management tool?

Why does the Accu-Chek 360° diabetes management…

What is the communication range between the Accu-…

What if my pump displays a warning, but I'm…

Do the devices come as a set, or are they…

Can I use the insulin pump or meter separately?

Can the Accu-Chek Spirit Combo insulin pump…

Can the Accu-Chek 360° diabetes management system…

How do I connect the Accu-Chek 360° reader to my…

Do I have to buy a separate computer cable for…

How often do the battery cover and the adapter…

What software can I use to download data from my…

Is there a pre-filled cartridge for the Accu-Chek…

What types of insulin can I use with the Accu-…

What test strips does the Accu-Chek Aviva/…

Do I need to code the Accu-Chek Aviva Combo meter?

What batteries are used with the Accu-Chek Spirit…

How long does the battery last?

What batteries are used with the Accu-Chek Aviva/…

How do I configure the Accu-Chek Spirit Combo…

Is radiation from Bluetooth harmful? Is it…

Is the Accu-Chek Combo system waterproof?

What blood glucose meters can be paired with the…

What happens if I forget my Accu-Chek Aviva/…

What if my Accu-Chek Aviva/Performa Combo meter…

If I lose my Accu-Chek Aviva/Performa Combo meter…

Besides a pump and insulin, what other supplies…

Do I have to have surgery?

Do you still use a needle with the infusion set…

Does an insulin pump work better than injections?

Does it hurt to wear an infusion set?

How do I get in touch with other insulin pump…

How long does it take to get started on an…

How long have insulin pumps been available?

How much do supplies cost?

How safe are insulin pumps?

If I use an insulin pump will I automatically…

What is a basal rate?

What is a bolus?

What is it like wearing a pump 24 hours a day?

What type of insulin is used with a pump?

Where can I wear my insulin pump so people won…

Can I wear the insulin pump during air travel /…

What is occlusion detection?

At which altitudes above sea level can the Accu-…

Can I use the Accu-Chek 360° software on a Mac?

Can the first blood drop be used for glucose…

How does the Accu-Chek lancing devices help…

How do I change the lancet drum?

How do I run a blood glucose test on a non-…

How do I safely dispose of a used lancet drum?

How do I use the Accu-Chek Multiclix lancing…

Which penetration depth setting should I use?

Are any of the materials used in the lancets…

Can the Accu-Chek Multiclix lancing device be…

Can I change to the next lancet while the device…

Can I reuse a lancet drum?

Can I use a lancet more than once?

What happens if expired lancets are used?

What if I draw no blood at all?

What if I have problems changing to the next…

What if the Accu-Chek Multiclix lancing device…

How does the Accu-Chek 360° diabetes management…

What Accu-Chek products can be used with Accu-…

How does Roche assure that the Accu-Chek Performa…

What is the right way to clean the Accu-Chek…

What is the right way to store the lancet drums?

What are the advantages of the Accu-Chek Combo…

How can I share information from the Accu-Chek…

How do the insulin pump and diabetes manager…

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

CAN PEN NEEDLES BE STORED IN THE REFRIGERATOR?

HOW DO I DISPOSE OF USED PEN NEEDLES?

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM OVERWEIGHT?

WHAT ARE SOME OF THE ADDED BENEFITS OF SHORTER…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP WITH…

REQUESTS FOR DESIGN INFO RE: PEN NEEDLES

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS (…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT ARE THE NEEDLE LENGTHS?

WHAT IS THE RECOMMENDED INJECTION TECHNIQUE FOR…

WHERE ARE PEN NEEDLES MADE (MANUFACTURED)?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

WHY ARE THE TABS DIFFERENT COLORS? WHAT DOES THIS…

Does the Accu-Chek Multiclix lancing device…

Where can I get an Accu-Chek Guide meter?

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP…

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

Can I get a loaner pump when I travel?

Can I use the Accu-Chek Combo system while…

What is an insulin pump?

Does the meter provide information if the test…

Is it possible to use the old test strip with…

Does it hurt to wear an infusion set?

What can I do to ensure I obtain enough blood?

Can I continue to use my Accu-Chek lancing…

Can the Accu-Chek Softclix lancing device be…

Can I use a lancet more than once?

How do I safely dispose of a used drum?

What happens if I use an expired drum?

Can I reuse a drum?

Can the Accu-Chek FastClix lancing device be…

Can the Accu-Chek FastClix lancing device be…

Why isn’t the AST cap for the Accu-Chek FastClix…

Is the Accu-Chek Performa system approved for…

Can I use the Bluetooth signal on a plane? How do…

What is the Accu-Chek® Solo tubeless patch pump…

Is it possible to test the Accu-Chek® Solo…

For whom is the Accu-Chek® Solo tubeless patch…

Is there a CGM connectivity to the Accu-Chek®…

Can I use my smartphone to control the Accu-Chek…

What makes the Accu-Chek® Solo tubeless patch…

What makes the Accu-Chek® Solo tubeless patch…

Other categories

Check other FAQ categories by clicking on the below category names.

General questions

Is the Accu-Chek Performa system approved for use in clinical settings such as hospitals?

The Accu-Chek Performa meter is not approved for use in clinical settings in the United States and Canada, although the Accu-Chek Performa meter is cleared to test capillary, venous, arterial, and neonatal blood samples.

Will my data be lost when the batteries are…

What type of batteries are used?

Where can I get an Accu-Chek Guide meter?

How accurate is the new system?

What test strips are used with the Accu-Chek…

How does the bolus calculator work?

Can I use the Accu-Chek Combo system while…

How should my meter tests compare with lab…

Is the Accu-Chek Performa system approved for use…

Is it possible to use the new test strip with the…

Is it possible to use the old test strip with the…

What are the main differences between the old and…

What are the main differences between the old and…

Is it possible to test with different blood…

How does the data transfer work with the new…

How do I get the USB cable?

What happens if I do not apply enough blood on…

What type of measurements can be flagged?

Do I lose the memory or the time and date setting…

Why must the visual color check be realized…

Which depth setting should I use?

Can the Accu-Chek Softclix lancing device be used…

Can the first blood drop be used for a blood…

How do I use the clear alternative site testing…

Can I use a lancet more than once?

Can the Accu-Chek Softclix lancing device be used…

Can I continue to use my Accu-Chek lancing device…

How do I use the Accu-Chek Softclix lancing…

How should I safely dispose of used lancets?

What can I do to ensure I obtain enough blood?

What happens if expired lancets are used?

What is the right way to clean the Accu-Chek…

What is the difference between the Accu-Chek…

Does the Accu-Chek FastClix lancing device…

Why isn’t the AST cap for the Accu-Chek FastClix…

Can the Accu-Chek FastClix lancing device be used…

Do the Accu-Chek FastClix lancets contain latex?

Where can I buy the Accu-Chek FastClix lancing…

Can the Accu-Chek FastClix lancing device be used…

Can I use a lancet more than once?

Can I re-select a lancet used before?

Can I reuse a drum?

What happens if I use an expired drum?

What is the right way to store the drums?

How often do I need to change my infusion set?

How do I safely dispose of a used drum?

Which other drums or lancets are compatible for…

Can the Accu-Chek FastClix lancing device be used…

What is the patented Clixmotion technology?

Do the Accu-Chek infusion sets contain softening…

Can my infusion set cause an allergic reaction?

How do I run a blood glucose test on a non-…

What can I do about pain at the infusion site?

Which penetration depth setting should I use?

My lifestyle is active—always on the go. Can I…

How can I get my infusion set to stick during the…

Which pump does my set fit on?

Can the Accu-Chek Link Assist Plus insertion…

Do I need professional training before using the…

Do I have to pinch my skin for the insertion with…

How should I clean the Accu-Chek Link Assist Plus…

How should I dispose of the Accu-Chek Link Assist…

Can I activate the Accu-Chek Link Assist Plus…

Which infusion sets work with the Accu-Chek Link…

Who can use the Accu-Chek Link Assist Plus…

Why is the Accu-Chek Link Assist Plus insertion…

Why should I use the Accu-Chek Link Assist Plus…

What types of information can I track with the…

How can I share information from my Accu-Chek…

Which Accu-Chek products can be used with the…

How do I connect the Accu-Chek Smart Pix device…

Can I use the Accu-Chek Smart Pix device reader…

Do I need to load the Accu-Chek Smart Pix…

How do I connect the Accu-Chek Smart Pix cable to…

Can I download information to the Accu-Chek Smart…

Can the Accu-Chek Smart Pix device reader store…

What do the error signals mean?

What if I don't get an error, but the device…

How can I download the Accu-Chek Smart Pix device…

How can I know which version of the Accu-Chek…

Is the Accu-Chek Smart Pix device reader…

What types of health information can I track with…

Can I print the reports and create graphs in…

Can features be turned off if they are not being…

What advanced reporting options does the Accu-…

Can I print, email and fax information from the…

What is auto-detect?

What is the population management tool?

Why does the Accu-Chek 360° diabetes management…

What is the communication range between the Accu-…

What if my pump displays a warning, but I'm…

Do the devices come as a set, or are they…

Can I use the insulin pump or meter separately?

Can the Accu-Chek Spirit Combo insulin pump…

Can the Accu-Chek 360° diabetes management system…

How do I connect the Accu-Chek 360° reader to my…

Do I have to buy a separate computer cable for…

How often do the battery cover and the adapter…

What software can I use to download data from my…

Is there a pre-filled cartridge for the Accu-Chek…

What types of insulin can I use with the Accu-…

What test strips does the Accu-Chek Aviva/…

Do I need to code the Accu-Chek Aviva Combo meter?

What batteries are used with the Accu-Chek Spirit…

How long does the battery last?

What batteries are used with the Accu-Chek Aviva/…

How do I configure the Accu-Chek Spirit Combo…

Is radiation from Bluetooth harmful? Is it…

Is the Accu-Chek Combo system waterproof?

What blood glucose meters can be paired with the…

What happens if I forget my Accu-Chek Aviva/…

What if my Accu-Chek Aviva/Performa Combo meter…

If I lose my Accu-Chek Aviva/Performa Combo meter…

Besides a pump and insulin, what other supplies…

Do I have to have surgery?

Do you still use a needle with the infusion set…

Does an insulin pump work better than injections?

Does it hurt to wear an infusion set?

How do I get in touch with other insulin pump…

How long does it take to get started on an…

How long have insulin pumps been available?

How much do supplies cost?

How safe are insulin pumps?

If I use an insulin pump will I automatically…

What is a basal rate?

What is a bolus?

What is it like wearing a pump 24 hours a day?

What type of insulin is used with a pump?

Where can I wear my insulin pump so people won…

Can I wear the insulin pump during air travel /…

What is occlusion detection?

At which altitudes above sea level can the Accu-…

Can I use the Accu-Chek 360° software on a Mac?

Can the first blood drop be used for glucose…

How does the Accu-Chek lancing devices help…

How do I change the lancet drum?

How do I run a blood glucose test on a non-…

How do I safely dispose of a used lancet drum?

How do I use the Accu-Chek Multiclix lancing…

Which penetration depth setting should I use?

Are any of the materials used in the lancets…

Can the Accu-Chek Multiclix lancing device be…

Can I change to the next lancet while the device…

Can I reuse a lancet drum?

Can I use a lancet more than once?

What happens if expired lancets are used?

What if I draw no blood at all?

What if I have problems changing to the next…

What if the Accu-Chek Multiclix lancing device…

How does the Accu-Chek 360° diabetes management…

What Accu-Chek products can be used with Accu-…

How does Roche assure that the Accu-Chek Performa…

What is the right way to clean the Accu-Chek…

What is the right way to store the lancet drums?

What are the advantages of the Accu-Chek Combo…

How can I share information from the Accu-Chek…

How do the insulin pump and diabetes manager…

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

CAN PEN NEEDLES BE STORED IN THE REFRIGERATOR?

HOW DO I DISPOSE OF USED PEN NEEDLES?

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM OVERWEIGHT?

WHAT ARE SOME OF THE ADDED BENEFITS OF SHORTER…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP WITH…

REQUESTS FOR DESIGN INFO RE: PEN NEEDLES

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS (…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT ARE THE NEEDLE LENGTHS?

WHAT IS THE RECOMMENDED INJECTION TECHNIQUE FOR…

WHERE ARE PEN NEEDLES MADE (MANUFACTURED)?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

WHY ARE THE TABS DIFFERENT COLORS? WHAT DOES THIS…

Does the Accu-Chek Multiclix lancing device…

Where can I get an Accu-Chek Guide meter?

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP…

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

Can I get a loaner pump when I travel?

Can I use the Accu-Chek Combo system while…

What is an insulin pump?

Does the meter provide information if the test…

Is it possible to use the old test strip with…

Does it hurt to wear an infusion set?

What can I do to ensure I obtain enough blood?

Can I continue to use my Accu-Chek lancing…

Can the Accu-Chek Softclix lancing device be…

Can I use a lancet more than once?

How do I safely dispose of a used drum?

What happens if I use an expired drum?

Can I reuse a drum?

Can the Accu-Chek FastClix lancing device be…

Can the Accu-Chek FastClix lancing device be…

Why isn’t the AST cap for the Accu-Chek FastClix…

Can I delete stored results?

Can I use the Bluetooth signal on a plane? How do…

What is the Accu-Chek® Solo tubeless patch pump…

Is it possible to test the Accu-Chek® Solo…

For whom is the Accu-Chek® Solo tubeless patch…

Is there a CGM connectivity to the Accu-Chek®…

Can I use my smartphone to control the Accu-Chek…

What makes the Accu-Chek® Solo tubeless patch…

What makes the Accu-Chek® Solo tubeless patch…

Other categories

Check other FAQ categories by clicking on the below category names.

Data management

How can I share my data with my diabetes care team?

If your diabetes care team uses the Accu-Chek Care platform, you can allow them to see your data in the Accu-Chek Care platform by sharing the access pin code displayed in your Accu- Chek SmartGuide app under “Managed Account”.
If your diabetes care team does not use the Accu-Chek Care platform, you can send them a report via email. In the Accu- Chek SmartGuide Predict app, generate a PDF of a 2-week report. Select the date range and which details are included in the report, such as the standard AGP and/or a pattern report that lists all glucose patterns found during these 2 weeks, e.g., hypos in the morning, hypers in the evening etc.

Is the Accu-Chek SmartGuide app compatible with…

What happens with my data in the Accu-Chek…

Do I need to create separate Accu-Chek Care…

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Data management

How long and where will data be stored in the apps? Can I delete my data from the apps?

Data is stored in both apps as long as they are used on the phone. CGM data cannot be deleted from within the Accu-Chek SmartGuide app. Manually entered logbook records, as long as they were not used for calibration, can be deleted if desired.

If you have stopped using the Accu-Chek SmartGuide CGM solution and want to delete your account and data, go to the Account screen in the app menu (either the Accu-Chek SmartGuide app or Accu-Chek SmartGuide Predict app) and choose Delete Account. Follow the steps on the screens to delete your account.

If you want to delete data from your phone because you have stopped using the solution, you must delete the apps.

Is the Accu-Chek SmartGuide app compatible with…

What happens with my data in the Accu-Chek…

Do I need to create separate Accu-Chek Care…

How can I share my data with my diabetes care…

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