mySugr Glucose Insights
What happens if my mobile devices battery dies?
If your mobile device battery dies, mySugr Glucose Insights does not receive glucose data from the sensor or provide notifications while your mobile device is powered off. Charge your mobile device as soon as possible, power it on, and open the mySugr app. When your mobile device is powered on again and the app is running, it will download data from the sensor.
If your mobile device was powered off for more than 8 hours, the historical data may show some gaps when displayed on graphs.
Other categories
Check other FAQ categories by clicking on the below category names.
- General questions
- Accuracy
- Meter care and battery
- Test Strips and control tests
- Special Features
- Testing blood sugar (glucose)
- Diabetes manager
- System-related questions
- Availability
- Data management
- Accu-Chek SmartPredict app
- Data management
- Accu-Chek SmartGuide Sensor
- Accu-Chek SmartGuide app
- Accu-Chek SmartGuide CGM Solution
- Accu-Chek SmartGuide CGM Solution