If your mobile device battery dies, mySugr Glucose Insights does not receive glucose data from the sensor or provide notifications while your mobile device is powered off. Charge your mobile device as soon as possible, power it on, and open the mySugr app. When your mobile device is powered on again and the app is running, it will download data from the sensor.

If your mobile device was powered off for more than 8 hours, the historical data may show some gaps when displayed on graphs.