What should I do if my meter is powered on and displaying a low battery icon?
Refer to the instructions in the user's manual on how to appropriately handle any errors that may occur. If the instructions in the user’s manual does not correct the situation, please contact our Roche Diabetes Care Customer Care Center as per your country of residence to obtain further support.
Will my data be lost when the batteries are removed?
Don’t worry—your information will be saved when you change the batteries.
How do I change the batteries?
To replace the batteries: Open the battery door on the back of the meter by pushing the tab toward the door, and pull the door up and open. Push the “hand” button to release the old batteries, then simply slide them out. With both of the plus signs facing up, slide the new batteries under the black tabs and the hand button. Replace the battery door and snap it closed.
What type of batteries are used?
The Accu-Chek Guide system uses two readily available CR2032 lithium coin batteries.
Where can I get an Accu-Chek Guide meter?
Ask your doctor/pharmacist/diabetes specialist for the Accu-Chek Guide meter.
How accurate is the new system?
The Accu-Chek Guide system uses a new testing platform and benefits from the strict Roche manufacturing requirements to provide reliable, accurate test results. In fact, the Accu-Chek Guide system delivers accuracy beyond the minimum requirement of industry standards. 1 1According to the ISO 15197:2013 standard, 95% of all bG results must be ±15 mg/dL of the laboratory reference when bG levels are below 100 mg/dL. At bG levels above 100 mg/dL, 95% of all bG results must be within ±15% of the laboratory reference.
What is the right way to store the lancet drums?
Keep your lancet drums clean and protect them from extremes of temperature. Do not store them in a hot car or in the refrigerator.
What is the right way to clean the Accu-Chek Multiclix lancing device and how often should I clean it?
Clean your lancing device regularly to keep it in good working condition. If any blood gets on it, always wipe it away immediately. Clean the outside of the lancing device only. Wipe it once a week with a cloth lightly moistened with water. To disinfect, use 70 % isopropanol. Check your package insert for detailed instructions on how to clean the lancing device.
What if the Accu-Chek Multiclix lancing device does not prime?
Check whether the lancet number (or number of bars) is visible in the window. If not, turn the priming button until the lancet number (or bars) becomes visible. Check whether the yellow area in the transparent release button is visible. If this is the case, the lancing device is already primed and ready for use.
What if I have problems changing to the next lancet?
Check the lancet window to see whether there are any white bars or numbers visible in the lancet display. If there are no bars visible or the number 1 is displayed, you are using the last lancet and the lancet drum needs to be changed for a new lancet drum.
What if I draw no blood at all?
This can be caused by several reasons: The penetration depth is too shallow for your skin. Please select a higher penetration depth setting. The lancing device needs to be pressed firmly against the skin Check to ensure a lancet drum is inserted in the lancing device. Please also check the instructions of use of the lancing device.
What test strips are used with the Accu-Chek Guide meter?
The Accu-Chek Guide system uses Accu-Chek Guide test strips, which offer an easy-edge dosing area and accurate results with just a small drop of blood. In addition, they come in a spill-resistant SmartPack vial that makes it easy to remove just one strip at a time. The Accu-Chek Guide meter is not compatible with other Accu-Chek test strips.