General questions

Why must the visual color check be realized within 30 to 60 seconds after application?

The Accu-Chek Active meter detects the color change in the test pad area. If the test pad is checked too early, the glucose reaction may not yet be finished. If it is done too late, the color may have already changed due to drying.

General questions

Do I lose the memory or the time and date setting when changing the battery?

The stored values will be kept in the meter at all times: they cannot get lost when changing the battery. If the battery change is done according to the user instructions (empty battery stays in the meter until new battery is available to be inserted) the time and date settings remain stored in the meter as well.

General questions

What type of measurements can be flagged?

When the result is shown, you can use 4 different flags by pressing the M or S button. Options are:

  • Before meal
  • Control solution
  • After meal
  • General

General questions

What happens if I do not apply enough blood on the test strip?

The meter detects if not enough blood has been applied. If the amount of blood you applied is insufficient, after a few seconds an acoustic warning in the form of 3 beeps sounds. You can then apply an additional amount of blood.

General questions

How do I get the USB cable?

The required USB cable is a standard Micro-USB cable available from most electrical retailers; the meter kit does not include a standard Micro-USB cable.

General questions

How does the data transfer work with the new meter?

The Accu-Chek Active blood glucose meter has a built in USB (Universal Serial Bus) port for transferring test results to a computer that is equipped appropirately. Roche Diabetes Care offers a variety of special diabetes management hardware and software products which enhance the integrated diary functions of your meter. With these hardware and software products, you and your healthcare professional can manage your test results more effectively and use graphs and tables to understand them better.

General questions

Is it possible to test with different blood sample types?

Yes, it is possible to test with all types of blood (capillary, venous, arterial, and neonatal).