General questions

Do I have to buy a separate computer cable for the Accu-Chek 360° reader?

A USB cable to connect the reader to your computer is needed. In some cases this will be included in the DVD kit. If not, the cable can be ordered from Roche Diabetes Care separately. You can also buy a replacement or extra cable, if you need it.

Some of the Accu-Chek meter systems come with USB cables, which should be used for downloading data to the software. For specific cable information, refer to your Owner's Manual.

Will my data be lost when the batteries are…

What type of batteries are used?

Where can I get an Accu-Chek Guide meter?

How accurate is the new system?

What test strips are used with the Accu-Chek…

How does the bolus calculator work?

Can I use the Accu-Chek Combo system while…

How should my meter tests compare with lab…

Is the Accu-Chek Performa system approved for use…

Is it possible to use the new test strip with the…

Is it possible to use the old test strip with the…

What are the main differences between the old and…

What are the main differences between the old and…

Is it possible to test with different blood…

How does the data transfer work with the new…

How do I get the USB cable?

What happens if I do not apply enough blood on…

What type of measurements can be flagged?

Do I lose the memory or the time and date setting…

Why must the visual color check be realized…

Which depth setting should I use?

Can the Accu-Chek Softclix lancing device be used…

Can the first blood drop be used for a blood…

How do I use the clear alternative site testing…

Can I use a lancet more than once?

Can the Accu-Chek Softclix lancing device be used…

Can I continue to use my Accu-Chek lancing device…

How do I use the Accu-Chek Softclix lancing…

How should I safely dispose of used lancets?

What can I do to ensure I obtain enough blood?

What happens if expired lancets are used?

What is the right way to clean the Accu-Chek…

What is the difference between the Accu-Chek…

Does the Accu-Chek FastClix lancing device…

Why isn’t the AST cap for the Accu-Chek FastClix…

Can the Accu-Chek FastClix lancing device be used…

Do the Accu-Chek FastClix lancets contain latex?

Where can I buy the Accu-Chek FastClix lancing…

Can the Accu-Chek FastClix lancing device be used…

Can I use a lancet more than once?

Can I re-select a lancet used before?

Can I reuse a drum?

What happens if I use an expired drum?

What is the right way to store the drums?

How often do I need to change my infusion set?

How do I safely dispose of a used drum?

Which other drums or lancets are compatible for…

Can the Accu-Chek FastClix lancing device be used…

What is the patented Clixmotion technology?

Do the Accu-Chek infusion sets contain softening…

Can my infusion set cause an allergic reaction?

How do I run a blood glucose test on a non-…

What can I do about pain at the infusion site?

Which penetration depth setting should I use?

My lifestyle is active—always on the go. Can I…

How can I get my infusion set to stick during the…

Which pump does my set fit on?

Can the Accu-Chek Link Assist Plus insertion…

Do I need professional training before using the…

Do I have to pinch my skin for the insertion with…

How should I clean the Accu-Chek Link Assist Plus…

How should I dispose of the Accu-Chek Link Assist…

Can I activate the Accu-Chek Link Assist Plus…

Which infusion sets work with the Accu-Chek Link…

Who can use the Accu-Chek Link Assist Plus…

Why is the Accu-Chek Link Assist Plus insertion…

Why should I use the Accu-Chek Link Assist Plus…

What types of information can I track with the…

How can I share information from my Accu-Chek…

Which Accu-Chek products can be used with the…

How do I connect the Accu-Chek Smart Pix device…

Can I use the Accu-Chek Smart Pix device reader…

Do I need to load the Accu-Chek Smart Pix…

How do I connect the Accu-Chek Smart Pix cable to…

Can I download information to the Accu-Chek Smart…

Can the Accu-Chek Smart Pix device reader store…

What do the error signals mean?

What if I don't get an error, but the device…

How can I download the Accu-Chek Smart Pix device…

How can I know which version of the Accu-Chek…

Is the Accu-Chek Smart Pix device reader…

What types of health information can I track with…

Can I print the reports and create graphs in…

Can features be turned off if they are not being…

What advanced reporting options does the Accu-…

Can I print, email and fax information from the…

What is auto-detect?

What is the population management tool?

Why does the Accu-Chek 360° diabetes management…

What is the communication range between the Accu-…

What if my pump displays a warning, but I'm…

Do the devices come as a set, or are they…

Can I use the insulin pump or meter separately?

Can the Accu-Chek Spirit Combo insulin pump…

Can the Accu-Chek 360° diabetes management system…

How do I connect the Accu-Chek 360° reader to my…

How often do the battery cover and the adapter…

What software can I use to download data from my…

Is there a pre-filled cartridge for the Accu-Chek…

What types of insulin can I use with the Accu-…

What test strips does the Accu-Chek Aviva/…

Do I need to code the Accu-Chek Aviva Combo meter?

What batteries are used with the Accu-Chek Spirit…

How long does the battery last?

What batteries are used with the Accu-Chek Aviva/…

How do I configure the Accu-Chek Spirit Combo…

Is radiation from Bluetooth harmful? Is it…

Is the Accu-Chek Combo system waterproof?

What blood glucose meters can be paired with the…

What happens if I forget my Accu-Chek Aviva/…

What if my Accu-Chek Aviva/Performa Combo meter…

If I lose my Accu-Chek Aviva/Performa Combo meter…

Besides a pump and insulin, what other supplies…

Do I have to have surgery?

Do you still use a needle with the infusion set…

Does an insulin pump work better than injections?

Does it hurt to wear an infusion set?

How do I get in touch with other insulin pump…

How long does it take to get started on an…

How long have insulin pumps been available?

How much do supplies cost?

How safe are insulin pumps?

If I use an insulin pump will I automatically…

What is a basal rate?

What is a bolus?

What is it like wearing a pump 24 hours a day?

What type of insulin is used with a pump?

Where can I wear my insulin pump so people won…

Can I wear the insulin pump during air travel /…

What is occlusion detection?

At which altitudes above sea level can the Accu-…

Can I use the Accu-Chek 360° software on a Mac?

Can the first blood drop be used for glucose…

How does the Accu-Chek lancing devices help…

How do I change the lancet drum?

How do I run a blood glucose test on a non-…

How do I safely dispose of a used lancet drum?

How do I use the Accu-Chek Multiclix lancing…

Which penetration depth setting should I use?

Are any of the materials used in the lancets…

Can the Accu-Chek Multiclix lancing device be…

Can I change to the next lancet while the device…

Can I reuse a lancet drum?

Can I use a lancet more than once?

What happens if expired lancets are used?

What if I draw no blood at all?

What if I have problems changing to the next…

What if the Accu-Chek Multiclix lancing device…

How does the Accu-Chek 360° diabetes management…

What Accu-Chek products can be used with Accu-…

How does Roche assure that the Accu-Chek Performa…

What is the right way to clean the Accu-Chek…

What is the right way to store the lancet drums?

What are the advantages of the Accu-Chek Combo…

How can I share information from the Accu-Chek…

How do the insulin pump and diabetes manager…

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

CAN PEN NEEDLES BE STORED IN THE REFRIGERATOR?

HOW DO I DISPOSE OF USED PEN NEEDLES?

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM OVERWEIGHT?

WHAT ARE SOME OF THE ADDED BENEFITS OF SHORTER…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP WITH…

REQUESTS FOR DESIGN INFO RE: PEN NEEDLES

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS (…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT ARE THE NEEDLE LENGTHS?

WHAT IS THE RECOMMENDED INJECTION TECHNIQUE FOR…

WHERE ARE PEN NEEDLES MADE (MANUFACTURED)?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

WHY ARE THE TABS DIFFERENT COLORS? WHAT DOES THIS…

Does the Accu-Chek Multiclix lancing device…

Where can I get an Accu-Chek Guide meter?

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP…

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

Can I get a loaner pump when I travel?

Can I use the Accu-Chek Combo system while…

What is an insulin pump?

Does the meter provide information if the test…

Is it possible to use the old test strip with…

Does it hurt to wear an infusion set?

What can I do to ensure I obtain enough blood?

Can I continue to use my Accu-Chek lancing…

Can the Accu-Chek Softclix lancing device be…

Can I use a lancet more than once?

How do I safely dispose of a used drum?

What happens if I use an expired drum?

Can I reuse a drum?

Can the Accu-Chek FastClix lancing device be…

Can the Accu-Chek FastClix lancing device be…

Why isn’t the AST cap for the Accu-Chek FastClix…

Is the Accu-Chek Performa system approved for…

Can I delete stored results?

Can I use the Bluetooth signal on a plane? How do…

What is the Accu-Chek® Solo tubeless patch pump…

Is it possible to test the Accu-Chek® Solo…

For whom is the Accu-Chek® Solo tubeless patch…

Is there a CGM connectivity to the Accu-Chek®…

Can I use my smartphone to control the Accu-Chek…

What makes the Accu-Chek® Solo tubeless patch…

What makes the Accu-Chek® Solo tubeless patch…

Other categories

Check other FAQ categories by clicking on the below category names.

General questions

How do I connect the Accu-Chek 360° reader to my insulin pump or blood glucose meter?

The Accu-Chek 360°diabetes management system automatically detects your Accu-Chek blood glucose meter or insulin pump when it is placed near the reader or meter USB cable is plugged into the computer. With just 1 click, you can download results to your computer.

Will my data be lost when the batteries are…

What type of batteries are used?

Where can I get an Accu-Chek Guide meter?

How accurate is the new system?

What test strips are used with the Accu-Chek…

How does the bolus calculator work?

Can I use the Accu-Chek Combo system while…

How should my meter tests compare with lab…

Is the Accu-Chek Performa system approved for use…

Is it possible to use the new test strip with the…

Is it possible to use the old test strip with the…

What are the main differences between the old and…

What are the main differences between the old and…

Is it possible to test with different blood…

How does the data transfer work with the new…

How do I get the USB cable?

What happens if I do not apply enough blood on…

What type of measurements can be flagged?

Do I lose the memory or the time and date setting…

Why must the visual color check be realized…

Which depth setting should I use?

Can the Accu-Chek Softclix lancing device be used…

Can the first blood drop be used for a blood…

How do I use the clear alternative site testing…

Can I use a lancet more than once?

Can the Accu-Chek Softclix lancing device be used…

Can I continue to use my Accu-Chek lancing device…

How do I use the Accu-Chek Softclix lancing…

How should I safely dispose of used lancets?

What can I do to ensure I obtain enough blood?

What happens if expired lancets are used?

What is the right way to clean the Accu-Chek…

What is the difference between the Accu-Chek…

Does the Accu-Chek FastClix lancing device…

Why isn’t the AST cap for the Accu-Chek FastClix…

Can the Accu-Chek FastClix lancing device be used…

Do the Accu-Chek FastClix lancets contain latex?

Where can I buy the Accu-Chek FastClix lancing…

Can the Accu-Chek FastClix lancing device be used…

Can I use a lancet more than once?

Can I re-select a lancet used before?

Can I reuse a drum?

What happens if I use an expired drum?

What is the right way to store the drums?

How often do I need to change my infusion set?

How do I safely dispose of a used drum?

Which other drums or lancets are compatible for…

Can the Accu-Chek FastClix lancing device be used…

What is the patented Clixmotion technology?

Do the Accu-Chek infusion sets contain softening…

Can my infusion set cause an allergic reaction?

How do I run a blood glucose test on a non-…

What can I do about pain at the infusion site?

Which penetration depth setting should I use?

My lifestyle is active—always on the go. Can I…

How can I get my infusion set to stick during the…

Which pump does my set fit on?

Can the Accu-Chek Link Assist Plus insertion…

Do I need professional training before using the…

Do I have to pinch my skin for the insertion with…

How should I clean the Accu-Chek Link Assist Plus…

How should I dispose of the Accu-Chek Link Assist…

Can I activate the Accu-Chek Link Assist Plus…

Which infusion sets work with the Accu-Chek Link…

Who can use the Accu-Chek Link Assist Plus…

Why is the Accu-Chek Link Assist Plus insertion…

Why should I use the Accu-Chek Link Assist Plus…

What types of information can I track with the…

How can I share information from my Accu-Chek…

Which Accu-Chek products can be used with the…

How do I connect the Accu-Chek Smart Pix device…

Can I use the Accu-Chek Smart Pix device reader…

Do I need to load the Accu-Chek Smart Pix…

How do I connect the Accu-Chek Smart Pix cable to…

Can I download information to the Accu-Chek Smart…

Can the Accu-Chek Smart Pix device reader store…

What do the error signals mean?

What if I don't get an error, but the device…

How can I download the Accu-Chek Smart Pix device…

How can I know which version of the Accu-Chek…

Is the Accu-Chek Smart Pix device reader…

What types of health information can I track with…

Can I print the reports and create graphs in…

Can features be turned off if they are not being…

What advanced reporting options does the Accu-…

Can I print, email and fax information from the…

What is auto-detect?

What is the population management tool?

Why does the Accu-Chek 360° diabetes management…

What is the communication range between the Accu-…

What if my pump displays a warning, but I'm…

Do the devices come as a set, or are they…

Can I use the insulin pump or meter separately?

Can the Accu-Chek Spirit Combo insulin pump…

Can the Accu-Chek 360° diabetes management system…

Do I have to buy a separate computer cable for…

How often do the battery cover and the adapter…

What software can I use to download data from my…

Is there a pre-filled cartridge for the Accu-Chek…

What types of insulin can I use with the Accu-…

What test strips does the Accu-Chek Aviva/…

Do I need to code the Accu-Chek Aviva Combo meter?

What batteries are used with the Accu-Chek Spirit…

How long does the battery last?

What batteries are used with the Accu-Chek Aviva/…

How do I configure the Accu-Chek Spirit Combo…

Is radiation from Bluetooth harmful? Is it…

Is the Accu-Chek Combo system waterproof?

What blood glucose meters can be paired with the…

What happens if I forget my Accu-Chek Aviva/…

What if my Accu-Chek Aviva/Performa Combo meter…

If I lose my Accu-Chek Aviva/Performa Combo meter…

Besides a pump and insulin, what other supplies…

Do I have to have surgery?

Do you still use a needle with the infusion set…

Does an insulin pump work better than injections?

Does it hurt to wear an infusion set?

How do I get in touch with other insulin pump…

How long does it take to get started on an…

How long have insulin pumps been available?

How much do supplies cost?

How safe are insulin pumps?

If I use an insulin pump will I automatically…

What is a basal rate?

What is a bolus?

What is it like wearing a pump 24 hours a day?

What type of insulin is used with a pump?

Where can I wear my insulin pump so people won…

Can I wear the insulin pump during air travel /…

What is occlusion detection?

At which altitudes above sea level can the Accu-…

Can I use the Accu-Chek 360° software on a Mac?

Can the first blood drop be used for glucose…

How does the Accu-Chek lancing devices help…

How do I change the lancet drum?

How do I run a blood glucose test on a non-…

How do I safely dispose of a used lancet drum?

How do I use the Accu-Chek Multiclix lancing…

Which penetration depth setting should I use?

Are any of the materials used in the lancets…

Can the Accu-Chek Multiclix lancing device be…

Can I change to the next lancet while the device…

Can I reuse a lancet drum?

Can I use a lancet more than once?

What happens if expired lancets are used?

What if I draw no blood at all?

What if I have problems changing to the next…

What if the Accu-Chek Multiclix lancing device…

How does the Accu-Chek 360° diabetes management…

What Accu-Chek products can be used with Accu-…

How does Roche assure that the Accu-Chek Performa…

What is the right way to clean the Accu-Chek…

What is the right way to store the lancet drums?

What are the advantages of the Accu-Chek Combo…

How can I share information from the Accu-Chek…

How do the insulin pump and diabetes manager…

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

CAN PEN NEEDLES BE STORED IN THE REFRIGERATOR?

HOW DO I DISPOSE OF USED PEN NEEDLES?

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM OVERWEIGHT?

WHAT ARE SOME OF THE ADDED BENEFITS OF SHORTER…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP WITH…

REQUESTS FOR DESIGN INFO RE: PEN NEEDLES

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS (…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT ARE THE NEEDLE LENGTHS?

WHAT IS THE RECOMMENDED INJECTION TECHNIQUE FOR…

WHERE ARE PEN NEEDLES MADE (MANUFACTURED)?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

WHY ARE THE TABS DIFFERENT COLORS? WHAT DOES THIS…

Does the Accu-Chek Multiclix lancing device…

Where can I get an Accu-Chek Guide meter?

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP…

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

Can I get a loaner pump when I travel?

Can I use the Accu-Chek Combo system while…

What is an insulin pump?

Does the meter provide information if the test…

Is it possible to use the old test strip with…

Does it hurt to wear an infusion set?

What can I do to ensure I obtain enough blood?

Can I continue to use my Accu-Chek lancing…

Can the Accu-Chek Softclix lancing device be…

Can I use a lancet more than once?

How do I safely dispose of a used drum?

What happens if I use an expired drum?

Can I reuse a drum?

Can the Accu-Chek FastClix lancing device be…

Can the Accu-Chek FastClix lancing device be…

Why isn’t the AST cap for the Accu-Chek FastClix…

Is the Accu-Chek Performa system approved for…

Can I delete stored results?

Can I use the Bluetooth signal on a plane? How do…

What is the Accu-Chek® Solo tubeless patch pump…

Is it possible to test the Accu-Chek® Solo…

For whom is the Accu-Chek® Solo tubeless patch…

Is there a CGM connectivity to the Accu-Chek®…

Can I use my smartphone to control the Accu-Chek…

What makes the Accu-Chek® Solo tubeless patch…

What makes the Accu-Chek® Solo tubeless patch…

Other categories

Check other FAQ categories by clicking on the below category names.

General questions

Can the Accu-Chek 360° diabetes management system be used in any other languages?

Yes. The system lets you choose from 14 languages—English, Simplified Chinese, Danish, Dutch, French, German, Italian, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, and Turkish.

Will my data be lost when the batteries are…

What type of batteries are used?

Where can I get an Accu-Chek Guide meter?

How accurate is the new system?

What test strips are used with the Accu-Chek…

How does the bolus calculator work?

Can I use the Accu-Chek Combo system while…

How should my meter tests compare with lab…

Is the Accu-Chek Performa system approved for use…

Is it possible to use the new test strip with the…

Is it possible to use the old test strip with the…

What are the main differences between the old and…

What are the main differences between the old and…

Is it possible to test with different blood…

How does the data transfer work with the new…

How do I get the USB cable?

What happens if I do not apply enough blood on…

What type of measurements can be flagged?

Do I lose the memory or the time and date setting…

Why must the visual color check be realized…

Which depth setting should I use?

Can the Accu-Chek Softclix lancing device be used…

Can the first blood drop be used for a blood…

How do I use the clear alternative site testing…

Can I use a lancet more than once?

Can the Accu-Chek Softclix lancing device be used…

Can I continue to use my Accu-Chek lancing device…

How do I use the Accu-Chek Softclix lancing…

How should I safely dispose of used lancets?

What can I do to ensure I obtain enough blood?

What happens if expired lancets are used?

What is the right way to clean the Accu-Chek…

What is the difference between the Accu-Chek…

Does the Accu-Chek FastClix lancing device…

Why isn’t the AST cap for the Accu-Chek FastClix…

Can the Accu-Chek FastClix lancing device be used…

Do the Accu-Chek FastClix lancets contain latex?

Where can I buy the Accu-Chek FastClix lancing…

Can the Accu-Chek FastClix lancing device be used…

Can I use a lancet more than once?

Can I re-select a lancet used before?

Can I reuse a drum?

What happens if I use an expired drum?

What is the right way to store the drums?

How often do I need to change my infusion set?

How do I safely dispose of a used drum?

Which other drums or lancets are compatible for…

Can the Accu-Chek FastClix lancing device be used…

What is the patented Clixmotion technology?

Do the Accu-Chek infusion sets contain softening…

Can my infusion set cause an allergic reaction?

How do I run a blood glucose test on a non-…

What can I do about pain at the infusion site?

Which penetration depth setting should I use?

My lifestyle is active—always on the go. Can I…

How can I get my infusion set to stick during the…

Which pump does my set fit on?

Can the Accu-Chek Link Assist Plus insertion…

Do I need professional training before using the…

Do I have to pinch my skin for the insertion with…

How should I clean the Accu-Chek Link Assist Plus…

How should I dispose of the Accu-Chek Link Assist…

Can I activate the Accu-Chek Link Assist Plus…

Which infusion sets work with the Accu-Chek Link…

Who can use the Accu-Chek Link Assist Plus…

Why is the Accu-Chek Link Assist Plus insertion…

Why should I use the Accu-Chek Link Assist Plus…

What types of information can I track with the…

How can I share information from my Accu-Chek…

Which Accu-Chek products can be used with the…

How do I connect the Accu-Chek Smart Pix device…

Can I use the Accu-Chek Smart Pix device reader…

Do I need to load the Accu-Chek Smart Pix…

How do I connect the Accu-Chek Smart Pix cable to…

Can I download information to the Accu-Chek Smart…

Can the Accu-Chek Smart Pix device reader store…

What do the error signals mean?

What if I don't get an error, but the device…

How can I download the Accu-Chek Smart Pix device…

How can I know which version of the Accu-Chek…

Is the Accu-Chek Smart Pix device reader…

What types of health information can I track with…

Can I print the reports and create graphs in…

Can features be turned off if they are not being…

What advanced reporting options does the Accu-…

Can I print, email and fax information from the…

What is auto-detect?

What is the population management tool?

Why does the Accu-Chek 360° diabetes management…

What is the communication range between the Accu-…

What if my pump displays a warning, but I'm…

Do the devices come as a set, or are they…

Can I use the insulin pump or meter separately?

Can the Accu-Chek Spirit Combo insulin pump…

How do I connect the Accu-Chek 360° reader to my…

Do I have to buy a separate computer cable for…

How often do the battery cover and the adapter…

What software can I use to download data from my…

Is there a pre-filled cartridge for the Accu-Chek…

What types of insulin can I use with the Accu-…

What test strips does the Accu-Chek Aviva/…

Do I need to code the Accu-Chek Aviva Combo meter?

What batteries are used with the Accu-Chek Spirit…

How long does the battery last?

What batteries are used with the Accu-Chek Aviva/…

How do I configure the Accu-Chek Spirit Combo…

Is radiation from Bluetooth harmful? Is it…

Is the Accu-Chek Combo system waterproof?

What blood glucose meters can be paired with the…

What happens if I forget my Accu-Chek Aviva/…

What if my Accu-Chek Aviva/Performa Combo meter…

If I lose my Accu-Chek Aviva/Performa Combo meter…

Besides a pump and insulin, what other supplies…

Do I have to have surgery?

Do you still use a needle with the infusion set…

Does an insulin pump work better than injections?

Does it hurt to wear an infusion set?

How do I get in touch with other insulin pump…

How long does it take to get started on an…

How long have insulin pumps been available?

How much do supplies cost?

How safe are insulin pumps?

If I use an insulin pump will I automatically…

What is a basal rate?

What is a bolus?

What is it like wearing a pump 24 hours a day?

What type of insulin is used with a pump?

Where can I wear my insulin pump so people won…

Can I wear the insulin pump during air travel /…

What is occlusion detection?

At which altitudes above sea level can the Accu-…

Can I use the Accu-Chek 360° software on a Mac?

Can the first blood drop be used for glucose…

How does the Accu-Chek lancing devices help…

How do I change the lancet drum?

How do I run a blood glucose test on a non-…

How do I safely dispose of a used lancet drum?

How do I use the Accu-Chek Multiclix lancing…

Which penetration depth setting should I use?

Are any of the materials used in the lancets…

Can the Accu-Chek Multiclix lancing device be…

Can I change to the next lancet while the device…

Can I reuse a lancet drum?

Can I use a lancet more than once?

What happens if expired lancets are used?

What if I draw no blood at all?

What if I have problems changing to the next…

What if the Accu-Chek Multiclix lancing device…

How does the Accu-Chek 360° diabetes management…

What Accu-Chek products can be used with Accu-…

How does Roche assure that the Accu-Chek Performa…

What is the right way to clean the Accu-Chek…

What is the right way to store the lancet drums?

What are the advantages of the Accu-Chek Combo…

How can I share information from the Accu-Chek…

How do the insulin pump and diabetes manager…

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

CAN PEN NEEDLES BE STORED IN THE REFRIGERATOR?

HOW DO I DISPOSE OF USED PEN NEEDLES?

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM OVERWEIGHT?

WHAT ARE SOME OF THE ADDED BENEFITS OF SHORTER…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP WITH…

REQUESTS FOR DESIGN INFO RE: PEN NEEDLES

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS (…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT ARE THE NEEDLE LENGTHS?

WHAT IS THE RECOMMENDED INJECTION TECHNIQUE FOR…

WHERE ARE PEN NEEDLES MADE (MANUFACTURED)?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

WHY ARE THE TABS DIFFERENT COLORS? WHAT DOES THIS…

Does the Accu-Chek Multiclix lancing device…

Where can I get an Accu-Chek Guide meter?

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP…

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

Can I get a loaner pump when I travel?

Can I use the Accu-Chek Combo system while…

What is an insulin pump?

Does the meter provide information if the test…

Is it possible to use the old test strip with…

Does it hurt to wear an infusion set?

What can I do to ensure I obtain enough blood?

Can I continue to use my Accu-Chek lancing…

Can the Accu-Chek Softclix lancing device be…

Can I use a lancet more than once?

How do I safely dispose of a used drum?

What happens if I use an expired drum?

Can I reuse a drum?

Can the Accu-Chek FastClix lancing device be…

Can the Accu-Chek FastClix lancing device be…

Why isn’t the AST cap for the Accu-Chek FastClix…

Is the Accu-Chek Performa system approved for…

Can I delete stored results?

Can I use the Bluetooth signal on a plane? How do…

What is the Accu-Chek® Solo tubeless patch pump…

Is it possible to test the Accu-Chek® Solo…

For whom is the Accu-Chek® Solo tubeless patch…

Is there a CGM connectivity to the Accu-Chek®…

Can I use my smartphone to control the Accu-Chek…

What makes the Accu-Chek® Solo tubeless patch…

What makes the Accu-Chek® Solo tubeless patch…

Other categories

Check other FAQ categories by clicking on the below category names.

General questions

Can the Accu-Chek Spirit Combo insulin pump communicate with two blood glucose meters?

No. Your Accu-Chek Spirit Combo insulin pump can be paired with an Accu-Chek Aviva Combo meter, and only those two devices will be able to communicate with one another. As a security measure, it's also not possible to pair more than one Accu-Chek Aviva/Performa Combo meter with your insulin pump.

Will my data be lost when the batteries are…

What type of batteries are used?

Where can I get an Accu-Chek Guide meter?

How accurate is the new system?

What test strips are used with the Accu-Chek…

How does the bolus calculator work?

Can I use the Accu-Chek Combo system while…

How should my meter tests compare with lab…

Is the Accu-Chek Performa system approved for use…

Is it possible to use the new test strip with the…

Is it possible to use the old test strip with the…

What are the main differences between the old and…

What are the main differences between the old and…

Is it possible to test with different blood…

How does the data transfer work with the new…

How do I get the USB cable?

What happens if I do not apply enough blood on…

What type of measurements can be flagged?

Do I lose the memory or the time and date setting…

Why must the visual color check be realized…

Which depth setting should I use?

Can the Accu-Chek Softclix lancing device be used…

Can the first blood drop be used for a blood…

How do I use the clear alternative site testing…

Can I use a lancet more than once?

Can the Accu-Chek Softclix lancing device be used…

Can I continue to use my Accu-Chek lancing device…

How do I use the Accu-Chek Softclix lancing…

How should I safely dispose of used lancets?

What can I do to ensure I obtain enough blood?

What happens if expired lancets are used?

What is the right way to clean the Accu-Chek…

What is the difference between the Accu-Chek…

Does the Accu-Chek FastClix lancing device…

Why isn’t the AST cap for the Accu-Chek FastClix…

Can the Accu-Chek FastClix lancing device be used…

Do the Accu-Chek FastClix lancets contain latex?

Where can I buy the Accu-Chek FastClix lancing…

Can the Accu-Chek FastClix lancing device be used…

Can I use a lancet more than once?

Can I re-select a lancet used before?

Can I reuse a drum?

What happens if I use an expired drum?

What is the right way to store the drums?

How often do I need to change my infusion set?

How do I safely dispose of a used drum?

Which other drums or lancets are compatible for…

Can the Accu-Chek FastClix lancing device be used…

What is the patented Clixmotion technology?

Do the Accu-Chek infusion sets contain softening…

Can my infusion set cause an allergic reaction?

How do I run a blood glucose test on a non-…

What can I do about pain at the infusion site?

Which penetration depth setting should I use?

My lifestyle is active—always on the go. Can I…

How can I get my infusion set to stick during the…

Which pump does my set fit on?

Can the Accu-Chek Link Assist Plus insertion…

Do I need professional training before using the…

Do I have to pinch my skin for the insertion with…

How should I clean the Accu-Chek Link Assist Plus…

How should I dispose of the Accu-Chek Link Assist…

Can I activate the Accu-Chek Link Assist Plus…

Which infusion sets work with the Accu-Chek Link…

Who can use the Accu-Chek Link Assist Plus…

Why is the Accu-Chek Link Assist Plus insertion…

Why should I use the Accu-Chek Link Assist Plus…

What types of information can I track with the…

How can I share information from my Accu-Chek…

Which Accu-Chek products can be used with the…

How do I connect the Accu-Chek Smart Pix device…

Can I use the Accu-Chek Smart Pix device reader…

Do I need to load the Accu-Chek Smart Pix…

How do I connect the Accu-Chek Smart Pix cable to…

Can I download information to the Accu-Chek Smart…

Can the Accu-Chek Smart Pix device reader store…

What do the error signals mean?

What if I don't get an error, but the device…

How can I download the Accu-Chek Smart Pix device…

How can I know which version of the Accu-Chek…

Is the Accu-Chek Smart Pix device reader…

What types of health information can I track with…

Can I print the reports and create graphs in…

Can features be turned off if they are not being…

What advanced reporting options does the Accu-…

Can I print, email and fax information from the…

What is auto-detect?

What is the population management tool?

Why does the Accu-Chek 360° diabetes management…

What is the communication range between the Accu-…

What if my pump displays a warning, but I'm…

Do the devices come as a set, or are they…

Can I use the insulin pump or meter separately?

Can the Accu-Chek 360° diabetes management system…

How do I connect the Accu-Chek 360° reader to my…

Do I have to buy a separate computer cable for…

How often do the battery cover and the adapter…

What software can I use to download data from my…

Is there a pre-filled cartridge for the Accu-Chek…

What types of insulin can I use with the Accu-…

What test strips does the Accu-Chek Aviva/…

Do I need to code the Accu-Chek Aviva Combo meter?

What batteries are used with the Accu-Chek Spirit…

How long does the battery last?

What batteries are used with the Accu-Chek Aviva/…

How do I configure the Accu-Chek Spirit Combo…

Is radiation from Bluetooth harmful? Is it…

Is the Accu-Chek Combo system waterproof?

What blood glucose meters can be paired with the…

What happens if I forget my Accu-Chek Aviva/…

What if my Accu-Chek Aviva/Performa Combo meter…

If I lose my Accu-Chek Aviva/Performa Combo meter…

Besides a pump and insulin, what other supplies…

Do I have to have surgery?

Do you still use a needle with the infusion set…

Does an insulin pump work better than injections?

Does it hurt to wear an infusion set?

How do I get in touch with other insulin pump…

How long does it take to get started on an…

How long have insulin pumps been available?

How much do supplies cost?

How safe are insulin pumps?

If I use an insulin pump will I automatically…

What is a basal rate?

What is a bolus?

What is it like wearing a pump 24 hours a day?

What type of insulin is used with a pump?

Where can I wear my insulin pump so people won…

Can I wear the insulin pump during air travel /…

What is occlusion detection?

At which altitudes above sea level can the Accu-…

Can I use the Accu-Chek 360° software on a Mac?

Can the first blood drop be used for glucose…

How does the Accu-Chek lancing devices help…

How do I change the lancet drum?

How do I run a blood glucose test on a non-…

How do I safely dispose of a used lancet drum?

How do I use the Accu-Chek Multiclix lancing…

Which penetration depth setting should I use?

Are any of the materials used in the lancets…

Can the Accu-Chek Multiclix lancing device be…

Can I change to the next lancet while the device…

Can I reuse a lancet drum?

Can I use a lancet more than once?

What happens if expired lancets are used?

What if I draw no blood at all?

What if I have problems changing to the next…

What if the Accu-Chek Multiclix lancing device…

How does the Accu-Chek 360° diabetes management…

What Accu-Chek products can be used with Accu-…

How does Roche assure that the Accu-Chek Performa…

What is the right way to clean the Accu-Chek…

What is the right way to store the lancet drums?

What are the advantages of the Accu-Chek Combo…

How can I share information from the Accu-Chek…

How do the insulin pump and diabetes manager…

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

CAN PEN NEEDLES BE STORED IN THE REFRIGERATOR?

HOW DO I DISPOSE OF USED PEN NEEDLES?

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM OVERWEIGHT?

WHAT ARE SOME OF THE ADDED BENEFITS OF SHORTER…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP WITH…

REQUESTS FOR DESIGN INFO RE: PEN NEEDLES

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS (…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT ARE THE NEEDLE LENGTHS?

WHAT IS THE RECOMMENDED INJECTION TECHNIQUE FOR…

WHERE ARE PEN NEEDLES MADE (MANUFACTURED)?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

WHY ARE THE TABS DIFFERENT COLORS? WHAT DOES THIS…

Does the Accu-Chek Multiclix lancing device…

Where can I get an Accu-Chek Guide meter?

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP…

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

Can I get a loaner pump when I travel?

Can I use the Accu-Chek Combo system while…

What is an insulin pump?

Does the meter provide information if the test…

Is it possible to use the old test strip with…

Does it hurt to wear an infusion set?

What can I do to ensure I obtain enough blood?

Can I continue to use my Accu-Chek lancing…

Can the Accu-Chek Softclix lancing device be…

Can I use a lancet more than once?

How do I safely dispose of a used drum?

What happens if I use an expired drum?

Can I reuse a drum?

Can the Accu-Chek FastClix lancing device be…

Can the Accu-Chek FastClix lancing device be…

Why isn’t the AST cap for the Accu-Chek FastClix…

Is the Accu-Chek Performa system approved for…

Can I delete stored results?

Can I use the Bluetooth signal on a plane? How do…

What is the Accu-Chek® Solo tubeless patch pump…

Is it possible to test the Accu-Chek® Solo…

For whom is the Accu-Chek® Solo tubeless patch…

Is there a CGM connectivity to the Accu-Chek®…

Can I use my smartphone to control the Accu-Chek…

What makes the Accu-Chek® Solo tubeless patch…

What makes the Accu-Chek® Solo tubeless patch…

Other categories

Check other FAQ categories by clicking on the below category names.

General questions

Can I use the insulin pump or meter separately?

While the Accu-Chek Combo system has been designed to be used together for maximum benefit, both products can be used as stand-alone devices as needed.

Will my data be lost when the batteries are…

What type of batteries are used?

Where can I get an Accu-Chek Guide meter?

How accurate is the new system?

What test strips are used with the Accu-Chek…

How does the bolus calculator work?

Can I use the Accu-Chek Combo system while…

How should my meter tests compare with lab…

Is the Accu-Chek Performa system approved for use…

Is it possible to use the new test strip with the…

Is it possible to use the old test strip with the…

What are the main differences between the old and…

What are the main differences between the old and…

Is it possible to test with different blood…

How does the data transfer work with the new…

How do I get the USB cable?

What happens if I do not apply enough blood on…

What type of measurements can be flagged?

Do I lose the memory or the time and date setting…

Why must the visual color check be realized…

Which depth setting should I use?

Can the Accu-Chek Softclix lancing device be used…

Can the first blood drop be used for a blood…

How do I use the clear alternative site testing…

Can I use a lancet more than once?

Can the Accu-Chek Softclix lancing device be used…

Can I continue to use my Accu-Chek lancing device…

How do I use the Accu-Chek Softclix lancing…

How should I safely dispose of used lancets?

What can I do to ensure I obtain enough blood?

What happens if expired lancets are used?

What is the right way to clean the Accu-Chek…

What is the difference between the Accu-Chek…

Does the Accu-Chek FastClix lancing device…

Why isn’t the AST cap for the Accu-Chek FastClix…

Can the Accu-Chek FastClix lancing device be used…

Do the Accu-Chek FastClix lancets contain latex?

Where can I buy the Accu-Chek FastClix lancing…

Can the Accu-Chek FastClix lancing device be used…

Can I use a lancet more than once?

Can I re-select a lancet used before?

Can I reuse a drum?

What happens if I use an expired drum?

What is the right way to store the drums?

How often do I need to change my infusion set?

How do I safely dispose of a used drum?

Which other drums or lancets are compatible for…

Can the Accu-Chek FastClix lancing device be used…

What is the patented Clixmotion technology?

Do the Accu-Chek infusion sets contain softening…

Can my infusion set cause an allergic reaction?

How do I run a blood glucose test on a non-…

What can I do about pain at the infusion site?

Which penetration depth setting should I use?

My lifestyle is active—always on the go. Can I…

How can I get my infusion set to stick during the…

Which pump does my set fit on?

Can the Accu-Chek Link Assist Plus insertion…

Do I need professional training before using the…

Do I have to pinch my skin for the insertion with…

How should I clean the Accu-Chek Link Assist Plus…

How should I dispose of the Accu-Chek Link Assist…

Can I activate the Accu-Chek Link Assist Plus…

Which infusion sets work with the Accu-Chek Link…

Who can use the Accu-Chek Link Assist Plus…

Why is the Accu-Chek Link Assist Plus insertion…

Why should I use the Accu-Chek Link Assist Plus…

What types of information can I track with the…

How can I share information from my Accu-Chek…

Which Accu-Chek products can be used with the…

How do I connect the Accu-Chek Smart Pix device…

Can I use the Accu-Chek Smart Pix device reader…

Do I need to load the Accu-Chek Smart Pix…

How do I connect the Accu-Chek Smart Pix cable to…

Can I download information to the Accu-Chek Smart…

Can the Accu-Chek Smart Pix device reader store…

What do the error signals mean?

What if I don't get an error, but the device…

How can I download the Accu-Chek Smart Pix device…

How can I know which version of the Accu-Chek…

Is the Accu-Chek Smart Pix device reader…

What types of health information can I track with…

Can I print the reports and create graphs in…

Can features be turned off if they are not being…

What advanced reporting options does the Accu-…

Can I print, email and fax information from the…

What is auto-detect?

What is the population management tool?

Why does the Accu-Chek 360° diabetes management…

What is the communication range between the Accu-…

What if my pump displays a warning, but I'm…

Do the devices come as a set, or are they…

Can the Accu-Chek Spirit Combo insulin pump…

Can the Accu-Chek 360° diabetes management system…

How do I connect the Accu-Chek 360° reader to my…

Do I have to buy a separate computer cable for…

How often do the battery cover and the adapter…

What software can I use to download data from my…

Is there a pre-filled cartridge for the Accu-Chek…

What types of insulin can I use with the Accu-…

What test strips does the Accu-Chek Aviva/…

Do I need to code the Accu-Chek Aviva Combo meter?

What batteries are used with the Accu-Chek Spirit…

How long does the battery last?

What batteries are used with the Accu-Chek Aviva/…

How do I configure the Accu-Chek Spirit Combo…

Is radiation from Bluetooth harmful? Is it…

Is the Accu-Chek Combo system waterproof?

What blood glucose meters can be paired with the…

What happens if I forget my Accu-Chek Aviva/…

What if my Accu-Chek Aviva/Performa Combo meter…

If I lose my Accu-Chek Aviva/Performa Combo meter…

Besides a pump and insulin, what other supplies…

Do I have to have surgery?

Do you still use a needle with the infusion set…

Does an insulin pump work better than injections?

Does it hurt to wear an infusion set?

How do I get in touch with other insulin pump…

How long does it take to get started on an…

How long have insulin pumps been available?

How much do supplies cost?

How safe are insulin pumps?

If I use an insulin pump will I automatically…

What is a basal rate?

What is a bolus?

What is it like wearing a pump 24 hours a day?

What type of insulin is used with a pump?

Where can I wear my insulin pump so people won…

Can I wear the insulin pump during air travel /…

What is occlusion detection?

At which altitudes above sea level can the Accu-…

Can I use the Accu-Chek 360° software on a Mac?

Can the first blood drop be used for glucose…

How does the Accu-Chek lancing devices help…

How do I change the lancet drum?

How do I run a blood glucose test on a non-…

How do I safely dispose of a used lancet drum?

How do I use the Accu-Chek Multiclix lancing…

Which penetration depth setting should I use?

Are any of the materials used in the lancets…

Can the Accu-Chek Multiclix lancing device be…

Can I change to the next lancet while the device…

Can I reuse a lancet drum?

Can I use a lancet more than once?

What happens if expired lancets are used?

What if I draw no blood at all?

What if I have problems changing to the next…

What if the Accu-Chek Multiclix lancing device…

How does the Accu-Chek 360° diabetes management…

What Accu-Chek products can be used with Accu-…

How does Roche assure that the Accu-Chek Performa…

What is the right way to clean the Accu-Chek…

What is the right way to store the lancet drums?

What are the advantages of the Accu-Chek Combo…

How can I share information from the Accu-Chek…

How do the insulin pump and diabetes manager…

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

CAN PEN NEEDLES BE STORED IN THE REFRIGERATOR?

HOW DO I DISPOSE OF USED PEN NEEDLES?

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM OVERWEIGHT?

WHAT ARE SOME OF THE ADDED BENEFITS OF SHORTER…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP WITH…

REQUESTS FOR DESIGN INFO RE: PEN NEEDLES

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS (…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT ARE THE NEEDLE LENGTHS?

WHAT IS THE RECOMMENDED INJECTION TECHNIQUE FOR…

WHERE ARE PEN NEEDLES MADE (MANUFACTURED)?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

WHY ARE THE TABS DIFFERENT COLORS? WHAT DOES THIS…

Does the Accu-Chek Multiclix lancing device…

Where can I get an Accu-Chek Guide meter?

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP…

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

Can I get a loaner pump when I travel?

Can I use the Accu-Chek Combo system while…

What is an insulin pump?

Does the meter provide information if the test…

Is it possible to use the old test strip with…

Does it hurt to wear an infusion set?

What can I do to ensure I obtain enough blood?

Can I continue to use my Accu-Chek lancing…

Can the Accu-Chek Softclix lancing device be…

Can I use a lancet more than once?

How do I safely dispose of a used drum?

What happens if I use an expired drum?

Can I reuse a drum?

Can the Accu-Chek FastClix lancing device be…

Can the Accu-Chek FastClix lancing device be…

Why isn’t the AST cap for the Accu-Chek FastClix…

Is the Accu-Chek Performa system approved for…

Can I delete stored results?

Can I use the Bluetooth signal on a plane? How do…

What is the Accu-Chek® Solo tubeless patch pump…

Is it possible to test the Accu-Chek® Solo…

For whom is the Accu-Chek® Solo tubeless patch…

Is there a CGM connectivity to the Accu-Chek®…

Can I use my smartphone to control the Accu-Chek…

What makes the Accu-Chek® Solo tubeless patch…

What makes the Accu-Chek® Solo tubeless patch…

Other categories

Check other FAQ categories by clicking on the below category names.

General questions

Do the devices come as a set, or are they available individually?

You can experience the most benefit by using the pump and meter together. The pump can be operated as a single unit device. All the functions apart from diary/graphs and bolus advice are available on the pump itself. In some countries the pump is offered as a standalone device.

Will my data be lost when the batteries are…

What type of batteries are used?

Where can I get an Accu-Chek Guide meter?

How accurate is the new system?

What test strips are used with the Accu-Chek…

How does the bolus calculator work?

Can I use the Accu-Chek Combo system while…

How should my meter tests compare with lab…

Is the Accu-Chek Performa system approved for use…

Is it possible to use the new test strip with the…

Is it possible to use the old test strip with the…

What are the main differences between the old and…

What are the main differences between the old and…

Is it possible to test with different blood…

How does the data transfer work with the new…

How do I get the USB cable?

What happens if I do not apply enough blood on…

What type of measurements can be flagged?

Do I lose the memory or the time and date setting…

Why must the visual color check be realized…

Which depth setting should I use?

Can the Accu-Chek Softclix lancing device be used…

Can the first blood drop be used for a blood…

How do I use the clear alternative site testing…

Can I use a lancet more than once?

Can the Accu-Chek Softclix lancing device be used…

Can I continue to use my Accu-Chek lancing device…

How do I use the Accu-Chek Softclix lancing…

How should I safely dispose of used lancets?

What can I do to ensure I obtain enough blood?

What happens if expired lancets are used?

What is the right way to clean the Accu-Chek…

What is the difference between the Accu-Chek…

Does the Accu-Chek FastClix lancing device…

Why isn’t the AST cap for the Accu-Chek FastClix…

Can the Accu-Chek FastClix lancing device be used…

Do the Accu-Chek FastClix lancets contain latex?

Where can I buy the Accu-Chek FastClix lancing…

Can the Accu-Chek FastClix lancing device be used…

Can I use a lancet more than once?

Can I re-select a lancet used before?

Can I reuse a drum?

What happens if I use an expired drum?

What is the right way to store the drums?

How often do I need to change my infusion set?

How do I safely dispose of a used drum?

Which other drums or lancets are compatible for…

Can the Accu-Chek FastClix lancing device be used…

What is the patented Clixmotion technology?

Do the Accu-Chek infusion sets contain softening…

Can my infusion set cause an allergic reaction?

How do I run a blood glucose test on a non-…

What can I do about pain at the infusion site?

Which penetration depth setting should I use?

My lifestyle is active—always on the go. Can I…

How can I get my infusion set to stick during the…

Which pump does my set fit on?

Can the Accu-Chek Link Assist Plus insertion…

Do I need professional training before using the…

Do I have to pinch my skin for the insertion with…

How should I clean the Accu-Chek Link Assist Plus…

How should I dispose of the Accu-Chek Link Assist…

Can I activate the Accu-Chek Link Assist Plus…

Which infusion sets work with the Accu-Chek Link…

Who can use the Accu-Chek Link Assist Plus…

Why is the Accu-Chek Link Assist Plus insertion…

Why should I use the Accu-Chek Link Assist Plus…

What types of information can I track with the…

How can I share information from my Accu-Chek…

Which Accu-Chek products can be used with the…

How do I connect the Accu-Chek Smart Pix device…

Can I use the Accu-Chek Smart Pix device reader…

Do I need to load the Accu-Chek Smart Pix…

How do I connect the Accu-Chek Smart Pix cable to…

Can I download information to the Accu-Chek Smart…

Can the Accu-Chek Smart Pix device reader store…

What do the error signals mean?

What if I don't get an error, but the device…

How can I download the Accu-Chek Smart Pix device…

How can I know which version of the Accu-Chek…

Is the Accu-Chek Smart Pix device reader…

What types of health information can I track with…

Can I print the reports and create graphs in…

Can features be turned off if they are not being…

What advanced reporting options does the Accu-…

Can I print, email and fax information from the…

What is auto-detect?

What is the population management tool?

Why does the Accu-Chek 360° diabetes management…

What is the communication range between the Accu-…

What if my pump displays a warning, but I'm…

Can I use the insulin pump or meter separately?

Can the Accu-Chek Spirit Combo insulin pump…

Can the Accu-Chek 360° diabetes management system…

How do I connect the Accu-Chek 360° reader to my…

Do I have to buy a separate computer cable for…

How often do the battery cover and the adapter…

What software can I use to download data from my…

Is there a pre-filled cartridge for the Accu-Chek…

What types of insulin can I use with the Accu-…

What test strips does the Accu-Chek Aviva/…

Do I need to code the Accu-Chek Aviva Combo meter?

What batteries are used with the Accu-Chek Spirit…

How long does the battery last?

What batteries are used with the Accu-Chek Aviva/…

How do I configure the Accu-Chek Spirit Combo…

Is radiation from Bluetooth harmful? Is it…

Is the Accu-Chek Combo system waterproof?

What blood glucose meters can be paired with the…

What happens if I forget my Accu-Chek Aviva/…

What if my Accu-Chek Aviva/Performa Combo meter…

If I lose my Accu-Chek Aviva/Performa Combo meter…

Besides a pump and insulin, what other supplies…

Do I have to have surgery?

Do you still use a needle with the infusion set…

Does an insulin pump work better than injections?

Does it hurt to wear an infusion set?

How do I get in touch with other insulin pump…

How long does it take to get started on an…

How long have insulin pumps been available?

How much do supplies cost?

How safe are insulin pumps?

If I use an insulin pump will I automatically…

What is a basal rate?

What is a bolus?

What is it like wearing a pump 24 hours a day?

What type of insulin is used with a pump?

Where can I wear my insulin pump so people won…

Can I wear the insulin pump during air travel /…

What is occlusion detection?

At which altitudes above sea level can the Accu-…

Can I use the Accu-Chek 360° software on a Mac?

Can the first blood drop be used for glucose…

How does the Accu-Chek lancing devices help…

How do I change the lancet drum?

How do I run a blood glucose test on a non-…

How do I safely dispose of a used lancet drum?

How do I use the Accu-Chek Multiclix lancing…

Which penetration depth setting should I use?

Are any of the materials used in the lancets…

Can the Accu-Chek Multiclix lancing device be…

Can I change to the next lancet while the device…

Can I reuse a lancet drum?

Can I use a lancet more than once?

What happens if expired lancets are used?

What if I draw no blood at all?

What if I have problems changing to the next…

What if the Accu-Chek Multiclix lancing device…

How does the Accu-Chek 360° diabetes management…

What Accu-Chek products can be used with Accu-…

How does Roche assure that the Accu-Chek Performa…

What is the right way to clean the Accu-Chek…

What is the right way to store the lancet drums?

What are the advantages of the Accu-Chek Combo…

How can I share information from the Accu-Chek…

How do the insulin pump and diabetes manager…

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

CAN PEN NEEDLES BE STORED IN THE REFRIGERATOR?

HOW DO I DISPOSE OF USED PEN NEEDLES?

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM OVERWEIGHT?

WHAT ARE SOME OF THE ADDED BENEFITS OF SHORTER…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP WITH…

REQUESTS FOR DESIGN INFO RE: PEN NEEDLES

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS (…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT ARE THE NEEDLE LENGTHS?

WHAT IS THE RECOMMENDED INJECTION TECHNIQUE FOR…

WHERE ARE PEN NEEDLES MADE (MANUFACTURED)?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

WHY ARE THE TABS DIFFERENT COLORS? WHAT DOES THIS…

Does the Accu-Chek Multiclix lancing device…

Where can I get an Accu-Chek Guide meter?

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP…

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

Can I get a loaner pump when I travel?

Can I use the Accu-Chek Combo system while…

What is an insulin pump?

Does the meter provide information if the test…

Is it possible to use the old test strip with…

Does it hurt to wear an infusion set?

What can I do to ensure I obtain enough blood?

Can I continue to use my Accu-Chek lancing…

Can the Accu-Chek Softclix lancing device be…

Can I use a lancet more than once?

How do I safely dispose of a used drum?

What happens if I use an expired drum?

Can I reuse a drum?

Can the Accu-Chek FastClix lancing device be…

Can the Accu-Chek FastClix lancing device be…

Why isn’t the AST cap for the Accu-Chek FastClix…

Is the Accu-Chek Performa system approved for…

Can I delete stored results?

Can I use the Bluetooth signal on a plane? How do…

What is the Accu-Chek® Solo tubeless patch pump…

Is it possible to test the Accu-Chek® Solo…

For whom is the Accu-Chek® Solo tubeless patch…

Is there a CGM connectivity to the Accu-Chek®…

Can I use my smartphone to control the Accu-Chek…

What makes the Accu-Chek® Solo tubeless patch…

What makes the Accu-Chek® Solo tubeless patch…

Other categories

Check other FAQ categories by clicking on the below category names.

General questions

What if my pump displays a warning, but I'm wearing the pump where I can't see it?

When a warning is sent to the pump display, the pump will alert you by vibrating and emitting an acoustic signal. The warning will also be displayed on the Accu-Chek Aviva/Performa Combo meter, so you don't have to access the pump to see the warning and take appropriate action.

Will my data be lost when the batteries are…

What type of batteries are used?

Where can I get an Accu-Chek Guide meter?

How accurate is the new system?

What test strips are used with the Accu-Chek…

How does the bolus calculator work?

Can I use the Accu-Chek Combo system while…

How should my meter tests compare with lab…

Is the Accu-Chek Performa system approved for use…

Is it possible to use the new test strip with the…

Is it possible to use the old test strip with the…

What are the main differences between the old and…

What are the main differences between the old and…

Is it possible to test with different blood…

How does the data transfer work with the new…

How do I get the USB cable?

What happens if I do not apply enough blood on…

What type of measurements can be flagged?

Do I lose the memory or the time and date setting…

Why must the visual color check be realized…

Which depth setting should I use?

Can the Accu-Chek Softclix lancing device be used…

Can the first blood drop be used for a blood…

How do I use the clear alternative site testing…

Can I use a lancet more than once?

Can the Accu-Chek Softclix lancing device be used…

Can I continue to use my Accu-Chek lancing device…

How do I use the Accu-Chek Softclix lancing…

How should I safely dispose of used lancets?

What can I do to ensure I obtain enough blood?

What happens if expired lancets are used?

What is the right way to clean the Accu-Chek…

What is the difference between the Accu-Chek…

Does the Accu-Chek FastClix lancing device…

Why isn’t the AST cap for the Accu-Chek FastClix…

Can the Accu-Chek FastClix lancing device be used…

Do the Accu-Chek FastClix lancets contain latex?

Where can I buy the Accu-Chek FastClix lancing…

Can the Accu-Chek FastClix lancing device be used…

Can I use a lancet more than once?

Can I re-select a lancet used before?

Can I reuse a drum?

What happens if I use an expired drum?

What is the right way to store the drums?

How often do I need to change my infusion set?

How do I safely dispose of a used drum?

Which other drums or lancets are compatible for…

Can the Accu-Chek FastClix lancing device be used…

What is the patented Clixmotion technology?

Do the Accu-Chek infusion sets contain softening…

Can my infusion set cause an allergic reaction?

How do I run a blood glucose test on a non-…

What can I do about pain at the infusion site?

Which penetration depth setting should I use?

My lifestyle is active—always on the go. Can I…

How can I get my infusion set to stick during the…

Which pump does my set fit on?

Can the Accu-Chek Link Assist Plus insertion…

Do I need professional training before using the…

Do I have to pinch my skin for the insertion with…

How should I clean the Accu-Chek Link Assist Plus…

How should I dispose of the Accu-Chek Link Assist…

Can I activate the Accu-Chek Link Assist Plus…

Which infusion sets work with the Accu-Chek Link…

Who can use the Accu-Chek Link Assist Plus…

Why is the Accu-Chek Link Assist Plus insertion…

Why should I use the Accu-Chek Link Assist Plus…

What types of information can I track with the…

How can I share information from my Accu-Chek…

Which Accu-Chek products can be used with the…

How do I connect the Accu-Chek Smart Pix device…

Can I use the Accu-Chek Smart Pix device reader…

Do I need to load the Accu-Chek Smart Pix…

How do I connect the Accu-Chek Smart Pix cable to…

Can I download information to the Accu-Chek Smart…

Can the Accu-Chek Smart Pix device reader store…

What do the error signals mean?

What if I don't get an error, but the device…

How can I download the Accu-Chek Smart Pix device…

How can I know which version of the Accu-Chek…

Is the Accu-Chek Smart Pix device reader…

What types of health information can I track with…

Can I print the reports and create graphs in…

Can features be turned off if they are not being…

What advanced reporting options does the Accu-…

Can I print, email and fax information from the…

What is auto-detect?

What is the population management tool?

Why does the Accu-Chek 360° diabetes management…

What is the communication range between the Accu-…

Do the devices come as a set, or are they…

Can I use the insulin pump or meter separately?

Can the Accu-Chek Spirit Combo insulin pump…

Can the Accu-Chek 360° diabetes management system…

How do I connect the Accu-Chek 360° reader to my…

Do I have to buy a separate computer cable for…

How often do the battery cover and the adapter…

What software can I use to download data from my…

Is there a pre-filled cartridge for the Accu-Chek…

What types of insulin can I use with the Accu-…

What test strips does the Accu-Chek Aviva/…

Do I need to code the Accu-Chek Aviva Combo meter?

What batteries are used with the Accu-Chek Spirit…

How long does the battery last?

What batteries are used with the Accu-Chek Aviva/…

How do I configure the Accu-Chek Spirit Combo…

Is radiation from Bluetooth harmful? Is it…

Is the Accu-Chek Combo system waterproof?

What blood glucose meters can be paired with the…

What happens if I forget my Accu-Chek Aviva/…

What if my Accu-Chek Aviva/Performa Combo meter…

If I lose my Accu-Chek Aviva/Performa Combo meter…

Besides a pump and insulin, what other supplies…

Do I have to have surgery?

Do you still use a needle with the infusion set…

Does an insulin pump work better than injections?

Does it hurt to wear an infusion set?

How do I get in touch with other insulin pump…

How long does it take to get started on an…

How long have insulin pumps been available?

How much do supplies cost?

How safe are insulin pumps?

If I use an insulin pump will I automatically…

What is a basal rate?

What is a bolus?

What is it like wearing a pump 24 hours a day?

What type of insulin is used with a pump?

Where can I wear my insulin pump so people won…

Can I wear the insulin pump during air travel /…

What is occlusion detection?

At which altitudes above sea level can the Accu-…

Can I use the Accu-Chek 360° software on a Mac?

Can the first blood drop be used for glucose…

How does the Accu-Chek lancing devices help…

How do I change the lancet drum?

How do I run a blood glucose test on a non-…

How do I safely dispose of a used lancet drum?

How do I use the Accu-Chek Multiclix lancing…

Which penetration depth setting should I use?

Are any of the materials used in the lancets…

Can the Accu-Chek Multiclix lancing device be…

Can I change to the next lancet while the device…

Can I reuse a lancet drum?

Can I use a lancet more than once?

What happens if expired lancets are used?

What if I draw no blood at all?

What if I have problems changing to the next…

What if the Accu-Chek Multiclix lancing device…

How does the Accu-Chek 360° diabetes management…

What Accu-Chek products can be used with Accu-…

How does Roche assure that the Accu-Chek Performa…

What is the right way to clean the Accu-Chek…

What is the right way to store the lancet drums?

What are the advantages of the Accu-Chek Combo…

How can I share information from the Accu-Chek…

How do the insulin pump and diabetes manager…

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

CAN PEN NEEDLES BE STORED IN THE REFRIGERATOR?

HOW DO I DISPOSE OF USED PEN NEEDLES?

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM OVERWEIGHT?

WHAT ARE SOME OF THE ADDED BENEFITS OF SHORTER…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP WITH…

REQUESTS FOR DESIGN INFO RE: PEN NEEDLES

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS (…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT ARE THE NEEDLE LENGTHS?

WHAT IS THE RECOMMENDED INJECTION TECHNIQUE FOR…

WHERE ARE PEN NEEDLES MADE (MANUFACTURED)?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

WHY ARE THE TABS DIFFERENT COLORS? WHAT DOES THIS…

Does the Accu-Chek Multiclix lancing device…

Where can I get an Accu-Chek Guide meter?

WHY CAN'T I LEAVE THE PEN NEEDLE ON THE PEN…

HOW TO REMOVE FROM THE PEN?

WHICH PEN NEEDLE IS BEST FOR ME - I AM…

WHAT HAPPENS IF AN ADULT OR CHILD PINCHES UP…

PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS…

CAN PEN NEEDLES BE DISPENSED IN QUANTITIES LESS…

IS COBALT UTILIZED IN THE STERILIZATION PROCESS…

IS THERE DEAD SPACE IN PEN NEEDLES?

WHAT PENS AND INSULIN DOSERS DO THEY WORK WITH?

Can I get a loaner pump when I travel?

Can I use the Accu-Chek Combo system while…

What is an insulin pump?

Does the meter provide information if the test…

Is it possible to use the old test strip with…

Does it hurt to wear an infusion set?

What can I do to ensure I obtain enough blood?

Can I continue to use my Accu-Chek lancing…

Can the Accu-Chek Softclix lancing device be…

Can I use a lancet more than once?

How do I safely dispose of a used drum?

What happens if I use an expired drum?

Can I reuse a drum?

Can the Accu-Chek FastClix lancing device be…

Can the Accu-Chek FastClix lancing device be…

Why isn’t the AST cap for the Accu-Chek FastClix…

Is the Accu-Chek Performa system approved for…

Can I delete stored results?

Can I use the Bluetooth signal on a plane? How do…

What is the Accu-Chek® Solo tubeless patch pump…

Is it possible to test the Accu-Chek® Solo…

For whom is the Accu-Chek® Solo tubeless patch…

Is there a CGM connectivity to the Accu-Chek®…

Can I use my smartphone to control the Accu-Chek…

What makes the Accu-Chek® Solo tubeless patch…

What makes the Accu-Chek® Solo tubeless patch…

Other categories

Check other FAQ categories by clicking on the below category names.