General questions

What software can I use to download data from my Accu-Chek Combo system?

The system is compatible with the Accu-Chek 360° diabetes management system, Accu-Chek Connect and the Accu-Chek Smart Pix device reader.

General questions

How often do the battery cover and the adapter need to be changed?

To help ensure safe insulin pump therapy, the Accu-Chek Spirit Combo adapter and battery cover should be replaced every 2 months.

General questions

Do I have to buy a separate computer cable for the Accu-Chek 360° reader?

A USB cable to connect the reader to your computer is needed. In some cases this will be included in the DVD kit. If not, the cable can be ordered from Roche Diabetes Care separately. You can also buy a replacement or extra cable, if you need it.

Some of the Accu-Chek meter systems come with USB cables, which should be used for downloading data to the software. For specific cable information, refer to your Owner's Manual.

General questions

How do I connect the Accu-Chek 360° reader to my insulin pump or blood glucose meter?

The Accu-Chek 360°diabetes management system automatically detects your Accu-Chek blood glucose meter or insulin pump when it is placed near the reader or meter USB cable is plugged into the computer. With just 1 click, you can download results to your computer.

General questions

Can the Accu-Chek 360° diabetes management system be used in any other languages?

Yes. The system lets you choose from 14 languages—English, Simplified Chinese, Danish, Dutch, French, German, Italian, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, and Turkish.

General questions

Can the Accu-Chek Spirit Combo insulin pump communicate with two blood glucose meters?

No. Your Accu-Chek Spirit Combo insulin pump can be paired with an Accu-Chek Aviva Combo meter, and only those two devices will be able to communicate with one another. As a security measure, it's also not possible to pair more than one Accu-Chek Aviva/Performa Combo meter with your insulin pump.

General questions

Can I use the insulin pump or meter separately?

While the Accu-Chek Combo system has been designed to be used together for maximum benefit, both products can be used as stand-alone devices as needed.