mySugr Glucose Insights

What if my mobile device is lost or broken?

If you lose or break your mobile device and switch to a new mobile device, you must download the mySugr app on your new mobile device and log in with your existing account. Settings (e.g., target ranges, units, etc.) and up to 6 months of data will be restored from your existing account to your new mobile device. Then, you can either connect a new sensor or re-connect the current sensor that still has time left on it.

Which apps do I need to use with my Accu-Chek…

Can I use the mySugr app when I put my mobile…

What is mySugr Glucose Insights?

"Is mySugr Glucose Insights available for…

Where can I download the mySugr app?

How often do I need to check mySugr Glucose…

How does the glucose pattern detection feature…

How does the 2-hour glucose prediction feature…

How does the Night Low Predict feature work?

How does the Low glucose soon notificaiton work?

How reliable is the predicted information in…

Which data is used to predict my glucose levels…

What should I do if I get a Low glucose soon…

What should I do if mySugr Glucose Insights…

What should I do if I get a Night Low Predict…

What are the reasons for the identified glucose…

What if my phone is not connected to the Internet?

Can I use mySugr Glucose Insights when I put my…

What happens if my mobile devices battery dies?

How do I receive notifications / alarm signals?

Can I silence notifications and/or alarms from…

Will I receive sound notifications from the…

Can I check my CGM values or alarms on my Apple…

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