General questions
PHARMACY CALLS TO LET US KNOW THAT NDC NUMBER IS NOT GOING THROUGH.
Please inform the customer that we can forward this information and get the matter resolved. Ask the customer to let us know if this issue continues/reoccurs. Please get the caller’s name and get the pharmacy’s complete address and phone number. Forward the information to local country marketing lead.
Other categories
Check other FAQ categories by clicking on the below category names.
- Accuracy
- Meter care and battery
- Test Strips and control tests
- Special Features
- Testing blood sugar (glucose)
- Diabetes manager
- System-related questions
- Availability
- Data management
- Accu-Chek SmartPredict app
- Data management
- Accu-Chek SmartGuide Sensor
- Accu-Chek SmartGuide app
- Accu-Chek SmartGuide CGM Solution
- mySugr Glucose Insights
- Accu-Chek SmartGuide CGM Solution