Is the Accu-Chek Smart Pix device reader compatible with all Accu-Chek meters and insulin pumps?
The Accu-Chek Smart Pix device reader is compatible with all Accu-Chek meters and pumps that offer infrared (IR) data transfer functionality. Windows, Windows Vista and Internet Explorer are registered trademarks of Microsoft Corporation. Firefox is a registered trademark of The Mozilla Foundation. Chrome is a registered trademark of Google, Inc.
How can I know which version of the Accu-Chek Smart Pix device reader I am using?
Once your Accu-Chek Smart Pix device reader is plugged in and working, you can find version information at the top left of your screen.
How can I download the Accu-Chek Smart Pix device reader updates?
When upgrades are available, you can download them from the Accu-Chek Smart Pix page on our Web site. We will also include instructions for upgrading.
What if I don't get an error, but the device reader isn't working?
If the Accu-Chek Smart Pix device reader fails to appear on the computer as a drive: Check that the blue LED light on the front is lit. Check whether your computer and operating system satisfy the system requirements for the Accu-Chek Smart Pix device reader system. Check to make sure the USB connector is firmly plugged into the correct socket on the computer. If the Accu-Chek Smart Pix device reader is still not recognized as a drive, plug the device into a different USB socket. If the Accu-Chek Smart Pix device reader fails to emit any display signals and if the above tests don't solve the problem, try testing the device on a different computer, if available. If there is still no sign of operation, the device may be faulty. This also applies if there are error signals flashing in the center of the display that are not associated with data transfer. Please contact Roche Diabetes Care.
What do the error signals mean?
The Accu-Chek Smart Pix device reader reports potential errors during data transfer and use by causing the center display section 8 to flash. Here's what you can do: In the browser navigation, click the Read Device button. The center display section should flash slowly now, indicating that it is actively searching for devices and that it is ready for data transfer. If the error signal continues, you can unplug the Accu-Chek Smart Pix device reader and plug it back in again. Disregard any Windows error messages about removing the data medium. Try repeating the transfer again. If this error signal occurs again, check the following: Has the meter been properly prepared for data transfer? Is there anything obstructing the signal between the device IR port and the Accu-Chek Smart Pix device reader? Is the device too far away? Is there any interference from bright lights or sunlight? Often, in the case of error messages associated with data transfer, the issue is interference with data transfer, or a problem with the meter or insulin pump.
Can the Accu-Chek Smart Pix device reader store readings in my computer?
While you can view your results at your computer and e-mail a report, you can't store the readings or manipulate the data, as with other Accu-Chek applications.
Can I download information to the Accu-Chek Smart Pix device reader from more than 1 meter?
You can combine results from up to 3 blood glucose monitors at the same time, and have all the information appear on 1 easy to read graph.
How do I connect the Accu-Chek Smart Pix cable to my insulin pump or blood glucose meter?
The Accu-Chek Smart Pix device reader uses infrared technology to "beam" data from an Accu-Chek blood glucose meter or insulin pump when it is placed in front of the device reader. This simple connectivity means greater convenience and faster downloads for you.
Do I need to load the Accu-Chek Smart Pix software onto my computer?
There's no need to load software. Everything you need is already within the Accu-Chek Smart Pix device reader. Just plug it into a USB port to get started.
Can I use the Accu-Chek Smart Pix device reader on a Mac?
No. This system requires the Windows® 2000, Windows XP, Windows Vista® or Windows 7 or 8 operating system.
How do I connect the Accu-Chek Smart Pix device reader to my computer?
The device simply plugs into any available USB port. Just plug it in and it's ready to go.
Which Accu-Chek products can be used with the Accu-Chek Smart Pix device reader?
The Accu-Chek Smart Pix device reader is compatible with Accu-Chek meters and pumps that use infrared (IR) data transfer.
How can I share information from my Accu-Chek Smart Pix device reader with my healthcare team?
You can print out reports showing precisely what your healthcare team wants to know. By letting you set personal targets, time ranges and report preferences, the Accu-Chek Smart Pix device reader gives you just what you choose.
What types of information can I track with the Accu-Chek Smart Pix device reader?
The Accu-Chek Smart Pix device reader collects data from your blood glucose tests and insulin pump doses. By looking at all of this information at once, you can see how your efforts at managing your blood glucose are progressing.