Where can I find out what an error code or screen message is telling me?
Visit your meter' Screen Messages page for a list of messages and definitions or download the User Manual for your meter.
Can I use the Accu-Chek 360° software on a Mac?
No, this system requires Windows® 2000, XP, XP Professional, Vista® or 7 or 8. If you are interested in using a Mac, you should consider Accu-Chek Connect Online
How do I set or change the time and date on my meter?
Watch this short video to see how easy it is to set the date and time. Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone or, if you live in a state that observes daylight saving time, to reflect the time change. To change these settings: Press and release the On/Off button to turn the meter on. The flashing test strip symbol appears. NOTE: If this is the first time your meter has been turned on, it will automatically enter the set-up mode, and "Set-up" and the hour will flash on the display. Skip to Step 3 to change the time or, if the date and time are correct, press and hold the On/Off button to exit the set-up mode. To enter the set-up mode, press and hold the On/Off button for about four seconds. “Set-up” and the hour flash on the display. Press and release the arrows to decrease or increase the hour. Press and hold the arrows to scroll faster. Press and release the On/Off button to set the hour. The minutes flash. Repeat steps 3 and 4 to set the minutes, AM/PM, month, day and year. The flashing field is the one you are changing. Once you set the correct time and date, press and hold the On/Off button until the flashing test strip symbol appears.
Can I use a test strip from another Accu-Chek system in the Accu-Chek Performa blood glucose meter?
No. Accu-Chek Performa blood glucose meters are designed exclusively for use with Accu-Chek Performa test strips.
What can I use to clean and disinfect the meter?
70% isopropyl alcohol Mild dishwashing liquid mixed with water 10% household bleach solution (1 part bleach plus 9 parts water) made the same day
What do the error signals mean?
The Accu-Chek Smart Pix device reader reports potential errors during data transfer and use by causing the center display section 8 to flash. Here's what you can do: In the browser navigation, click the Read Device button. The center display section should flash slowly now, indicating that it is actively searching for devices and that it is ready for data transfer. If the error signal continues, you can unplug the Accu-Chek Smart Pix device reader and plug it back in again. Disregard any Windows error messages about removing the data medium. Try repeating the transfer again. If this error signal occurs again, check the following: Has the meter been properly prepared for data transfer? Is there anything obstructing the signal between the device IR port and the Accu-Chek Smart Pix device reader? Is the device too far away? Is there any interference from bright lights or sunlight? Often, in the case of error messages associated with data transfer, the issue is interference with data transfer, or a problem with the meter or insulin pump.
What software can I use to download data from my Accu-Chek Combo system?
The system is compatible with the Accu-Chek 360° diabetes management system, Accu-Chek Connect and the Accu-Chek Smart Pix device reader.
What test strips are used with the Accu-Chek Guide meter?
The Accu-Chek Guide system uses Accu-Chek Guide test strips, which offer an easy-edge dosing area and accurate results with just a small drop of blood. In addition, they come in a spill-resistant SmartPack vial that makes it easy to remove just one strip at a time. The Accu-Chek Guide meter is not compatible with other Accu-Chek test strips.
What Accu-Chek products can be used with Accu-Chek 360° software?
Accu-Chek Active meter Accu-Chek Performa meter Accu-Chek Aviva meter Accu-Chek Nano SmartView system Accu-Chek Performa Nano meter Accu-Chek Compact meter Accu-Chek Go meter Accu-Chek Integra meter Accu-Chek Compact Plus meter Accu-Chek Mobile meter Accu-Chek Aviva/Performa Expert meter Accu-Chek Insight system Accu-Chek Insight Aviva/Performa diabetes manager Accu-Chek Aviva/Performa Connect meter Accu-Chek Voicemate Plus meter Accu-Chek Spirit insulin pump Accu-Chek Combo system Accu-Chek Spirit Combo insulin pump Accu-Chek D-TRON plus insulin pump Accu-Chek Connect Online system
How do I change the battery in my Accu-Chek Performa blood glucose meter?
Make sure you have a new 3-volt, lithium battery, number CR2032, to insert. Open the battery door on the back of the meter, remove the old battery for at least 20 seconds, and press any button on the meter. Insert the new battery with the “+” sign facing out. Snap the battery door back into place. Press the on/off button, and the meter will beep. Setup and hour are flashing on the display. If the date and time are correct, press and hold the on/off button for about 4 seconds. Release the button, and you’re done.
Can I use an expired test strip?
No, check the use by date on the test strip container. Do not use test strips past the use by date.
Can I use the Accu-Chek Combo system while undergoing an airport scanner / full body scanner?
Due to the design, there is no risk for the user to wear the Accu-Chek Spirit Combo pump in an area with those static fields. If a magnetic disturbance occurs, the pump will alarm the user with an auditory and tactile warning (beep and vibration) and display an “E7” electronic error message. In this safe mode the insulin delivery is stopped immediately. After error confirmation the pump can again be started by the patient. Theoretically a strong magnetic field can lead to a permanent defect in the pump but we have no known case of such defect.
What are the main differences between the old and the new Accu-Chek Active test strips?
There are 2 main differences: The Accu-Chek Active test strip uses a new chemistry, eliminating clinically relevant interferences with maltose. The color of both the test area on the test strip and code chip is now green.
When and why is it helpful to test with a control solution?
Performing a control test lets the user know the meter and test strips are working properly. Perform a control test when: You open a new test strip box You left the test strip container open You think the test strips are damaged You want to check the meter and test strips The test strips were stored in extreme temperatures, humidity, or both You dropped the meter Your test result does not match how you feel You want to check if you are performing the test correctly
What is the difference between the Accu-Chek FastClix and the Accu-Chek Multiclix lancing devices?
The major improvements of the Accu-Chek FastClix lancing device when compared to the Accu-Chek Multiclix lancing device are: 1-Click action: Prime and release in one step by pressing the release button only once Intuitive lancet change by sliding the lever back and forth Easy penetration depth setting by rotating the cap located at the end of the lancing device Smaller in size than the Accu-Chek Multiclix lancing device for more convenience
Do I need to code the Accu-Chek Aviva Combo meter?
The Accu-Chek Aviva/Performa Combo meter offers simple 1-time coding. You'll see that the red-and-white test strip package includes a black code key. Your meter should already have a black code key inserted. Just leave it in place. Your meter is already coded.
What software may be used with my Accu-Chek blood glucose monitor?
The meter is compatible with all Accu-Chek data management tools, including the Accu-Chek 360o diabetes management system.
Do I need to load the Accu-Chek Smart Pix software onto my computer?
There's no need to load software. Everything you need is already within the Accu-Chek Smart Pix device reader. Just plug it into a USB port to get started.
How do I run a control test?
The Accu-Chek Performa blood glucose meter automatically recognizes Accu-Chek Performa Control Solutions, so running a control test is easier than ever. First, wipe the tip of the control bottle. Then put the meter on a flat surface, insert the strip, and squeeze a drop of the control solution onto the front edge of the test strip. A result appears with a flashing “L”. Press one of the arrow keys once to indicate a Level 1 control test or twice to indicate Level 2. Press the ON/OFF button to set the level in the meter. The control result and “OK” alternate in the display if the result is in range.
Which other drums or lancets are compatible for use with the Accu-Chek FastClix lancing device?
Due to its unique drum mechanism, only the Accu-Chek FastClix lancet drum can be used in the Accu-Chek FastClix lancing device.
What type of battery is used?
The meter uses 1 3-volt lithium coin cell battery (type CR 2032) found in many stores.
How do I connect the Accu-Chek 360° reader to my insulin pump or blood glucose meter?
The Accu-Chek 360°diabetes management system automatically detects your Accu-Chek blood glucose meter or insulin pump when it is placed near the reader or meter USB cable is plugged into the computer. With just 1 click, you can download results to your computer.
How do I use the Accu-Chek Multiclix lancing device?
Rotate the dial until the desired penetration depth setting is lined up with the indicator. Press the priming button down as far as it will go. The lancing device is primed when the center of the release button is yellow. Press the lancing device firmly against the selected puncture site. Press the release button.
What are the main differences between the old and the new Accu-Chek Active meters?
This meter comes with a totally new design, a 30 % size reduction and an improved feature set-up. New features include the postprandial reminder and 90-day average reading. Also, the new meter display is now 10 % bigger and offers easier readability.
Where can I buy the Accu-Chek FastClix lancing device?
The lancing device and lancet drums are available at many retail and online pharmacies. Please view list of retailers in your country for more details.
How does Roche assure that the Accu-Chek Performa system provides accurate results?
Roche goes above and beyond to deliver safe, accurate and dependable products. For every lot of Accu-Chek test strips, containing millions of strips, one out of every 100 vials is tested for consistency of performance Vials representative of the entire lot are tested a second time, some in a lab setting and others with blood from actual people with diabetes to reflect a real-world environment As a result of our quality assurance process, we won’t release affected test strips when any of the samples show a reading outside our accepted limits.
How long will the battery last in my meter?
Your battery should last for approximately 2,000 tests.
What advanced reporting options does the Accu-Chek 360° diabetes management system offer?
The system provides a variety of options, such as: Custom reports—Present information in a way that works for you. Simple drag-and-drop functionality makes it easy to set the information up the way you like. Favorite reports—Easily access your most frequently used reports. Batch reports—Multiple reports can be viewed and printed together to make comparing information easy..
How do I connect the Accu-Chek Smart Pix device reader to my computer?
The device simply plugs into any available USB port. Just plug it in and it's ready to go.
How can I download the Accu-Chek Smart Pix device reader updates?
When upgrades are available, you can download them from the Accu-Chek Smart Pix page on our Web site. We will also include instructions for upgrading.
What types of insulin can I use with the Accu-Chek Spirit Combo insulin pump?
You can use U100 rapid-acting insulin.
What test strips does the Accu-Chek Aviva/Performa Combo meter use?
The Accu-Chek Aviva Combo meter uses Accu-Chek Aviva test strips. The Accu-Chek Performa Combo meter uses Accu-Chek Performa test strips.
What if my Accu-Chek Aviva/Performa Combo meter gets lost, stolen or broken?
The meter warranty provides against defects in materials and workmanship varies base on the country it was purchase in. If your meter malfunctions due to negligence, or if it is lost or stolen, you will have the opportunity to purchase a new meter.
What is the difference between cleaning and disinfecting?
Cleaning is simply removing dirt from the meter, while disinfecting refers to removal of most but not all, disease-causing and other types of microorganisms.
How should I dispose of the Accu-Chek LinkAssist Plus insertion device?
Please place the device in the trash bin or other suitable container.
How do I connect the Accu-Chek Smart Pix cable to my insulin pump or blood glucose meter?
The Accu-Chek Smart Pix device reader uses infrared technology to "beam" data from an Accu-Chek blood glucose meter or insulin pump when it is placed in front of the device reader. This simple connectivity means greater convenience and faster downloads for you.
What is the communication range between the Accu-Chek Spirit Combo insulin pump and the Accu-Chek Aviva Combo meter?
Approximately 2 meters (6.5 feet). If the pump has begun to deliver a bolus and it leaves the communication range, the bolus dose will be completed.
How do I change the batteries?
To replace the batteries: Open the battery door on the back of the meter by pushing the tab toward the door, and pull the door up and open. Push the “hand” button to release the old batteries, then simply slide them out. With both of the plus signs facing up, slide the new batteries under the black tabs and the hand button. Replace the battery door and snap it closed.
Do I need professional training before using the Accu-Chek LinkAssist Plus insertion device?
Healthcare professionals and diabetes educators can be a valuable source of information and training. However, it is not necessary to receive professional instruction. You will find the Accu-Chek LinkAssist Plus insertion device easy to use. Just follow the instructions in the packaging.
How do I configure the Accu-Chek Spirit Combo insulin pump?
You can configure the Accu-Chek Spirit Combo insulin pump manually or by using a PC and Accu-Chek 360° insulin pump configuration software.
How do I change the lancet drum?
Remove the cap from the lancing device. Remove the lancet drum from the lancing device. Upon removing the lancet drum, the blue ring on the lancet drum separates from the white cylinder. The blue ring on a used lancet drum can rotate freely and you can see two red stripes on the white cylinder. Insert a new lancet drum, white end first.
Is the time and date or memory lost when the battery is removed?
The meter includes an additional internal battery that retains the time and date for up to 72 hours. So when the battery is changed, no memory is lost.
How do I use the Accu-Chek Softclix lancing device?
The Accu-Chek Softclix lancing device is small and easy to operate. Pull off the cap. Insert a new lancet into the lancet holder and push it in until it clicks. Press the cap on again until it clicks. Turn the rotatable cap to the desired penetration depth. Press the priming button down until it clicks. Press the lancing device firmly against the side of the fingertip. Press the yellow release button. After measuring your blood glucose, pull off the cap and slide the ejector forwards to remove the lancet.
Do the Accu-Chek infusion sets contain softening agents?
A number of consumer products and surface materials contain softening agents, so called plasticizers, to make the material flexible. Such materials are known to provoke allergic reaction or even carcinogenic. The softening agents are mainly used in PVC. Because the Accu-Chek infusion sets are free of PVC we can exclude the content of plasticizers, especially DEHP [di(2-ethylhexyl)-phthalate] and DBP [dibutyl-phthalate].
Why does the Accu-Chek 360° diabetes management system integrate different types of data into 1 graph?
Because so many aspects of your diabetes self-management are interrelated, Accu-Chek 360° software helps you see how the actions you take affect your blood sugar and long-term health. You can customize the system, however, to show you as much or as little information as you want.
If I lose my Accu-Chek Aviva/Performa Combo meter, can I connect a replacement meter?
Absolutely. You can easily pair a new replacement Accu-Chek Aviva/Performa Combo meter with your pump.
Where can I get an Accu-Chek Guide meter?
Ask your doctor/pharmacist/diabetes specialist for the Accu-Chek Guide meter.
Is the Accu-Chek Performa system approved for use in clinical settings such as hospitals?
The Accu-Chek Performa meter is not approved for use in clinical settings in the United States and Canada, although the Accu-Chek Performa meter is cleared to test capillary, venous, arterial, and neonatal blood samples.
What type of batteries are used?
The Accu-Chek Guide system uses two readily available CR2032 lithium coin batteries.
Can I download information to the Accu-Chek Smart Pix device reader from more than 1 meter?
You can combine results from up to 3 blood glucose monitors at the same time, and have all the information appear on 1 easy to read graph.